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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. mantra

    Hi i run kaspersky cloud free edition under w7 64bit it detect and block pua (Potentially unwanted applications) even i have tried to disabled it how can i disable the detection of Potentially unwanted applications ? here some screenshot of my preferences but kaspersky blocks this file even i have disabled in the settings detect other software… like the screenshot why? thanks Component: File Anti-Virus Result description: Not processed Type: Legitimate software that can be used by intruders to damage your computer or personal data Name: not-a-virus:PSWTool.Win32.BulletsPass.a Precision: Exactly Threat level: Low

    • 4 replies
    • 3k views
  2. BrianE

    Having just put a trial version of Security Cloud on my PC and Android mobile, I'm confused as to what benefits if any, this new software has over Kaspersky Total Security, especially in view of the fact that the Android version requires two separate apps with the newer software, except that double the number of users for Security Cloud are available for the same price on Amazon. Can anyone advise please?

    • 5 replies
    • 7.4k views
  3. supreme.icecreme
    Started by supreme.icecreme,

    I’m on Windows 10 1909 on my desktop and 21H1 on my laptop (so it’s Win10 version agnostic) and have another 21H1 machine which uses Windows Defender. I use the free version of Kaspersky Security Cloud 21.3.10.391 (d). I’m a user of JumpCloud for managing my machines which has a feature for Software Management. to do this, it makes use of chocolateyGet as a “package provider” for PowerShell, so the JumpCloud agent executes powershell commands to install chocolateyGet (which it does each time as that’s just how PowerShell and chocolateyGet are, but it keeps it up to date so that’s nice) and then to install the requested package with choco. Now that’s how it should work i…

    • 3 replies
    • 2k views
    supreme.icecreme
  4. chrodas

    Hi community, I saw that in my Kaspersky configuration I have the notice "The hardware virtualization is not available on this device”. Obviously, I have the HW virtualization enabled in my BIOS because I work with some features of this. I don't have installed the Windows Defender Application Guard, but I have installed the HyperV Platform and WSL2 on my OS. So the question. Some of these apps are not compatible with the Kaspersky Virtualization? If the question is No, Why my Kaspersky Virtualization doesn't work? and If the question is Yes. Can I do something to enable the virtualization feature without uninstalling anything of my software?

    • 3 replies
    • 3.1k views
  5. Hansa1

    To upgrade to MacOs Big Sur I have to remove Kaspersky Security Cloud… Am I the only one with this problem???

    • 0 replies
    • 861 views
    Flood and Flood's wife
  6. DimaAmid22
    Started by DimaAmid22,

    Hello, I started to get port scanned in early May of this year. I think the attacking IP’s are spoofed, so they aren’t really the ones from my LAN (Not too sure), but I’m still worried. I understand that port scanning is normal, but my router IP seems to periodically port scan 873 at almost exact time. I made sure that the blocked IP’s are blocked for 32000 minutes (~20 days). However, the same IP keeps attacking couple of days later. So I’m really confused. I attached a screenshot. Any help would be appreciated. Windows Version: Windows 10 (Version 21H1 (OS Build 19043.1052)) Kaspersky Version: Security Cloud (21.3.10.391 (b))

    • 1 reply
    • 1.1k views
  7. Guest
    Started by Guest,

    I will permanently delete all my Kasperky programs. The reason is severe problems and only full removal helped. The installation failed because Kaspersky claimed that the machine has Avira Launcher and Kaspersky was unable to remove it again with a bootloader. Avira Launcher was not in my machine! you can be sure that i will not continue using Kasperky's programs, even if i are a Russian fan and in cooperation with the Orthodox Church. One more thing, namely Kaspersky, announced that the program has been locked. . I didn't want a trial !!! Я навсегда удалю все свои программы Kasperky. Причина - серьезные проблемы и помогло только полное удаление. Установка не удалась, п…

    • 0 replies
    • 1.1k views
  8. mantra

    Hi i was for 10 yeats using another Antivirus. now I’m trying on my home laptop kaskersky home cloud and it’s an amazing antivirus (i guess one of the best ….) , kaspersky writes more in I/O monitored with process hacker and process explorer I do miss something i’m thinking to buy internet security or another product for my work computer well i like when an antivirus does find a malware a pop up menu , with clean , delete or quantine is there a way to have it ? could be implemented in the free version?

    • 6 replies
    • 2k views
  9. Link

    Hi, today i install and try kaspersky security cloud personel, sometimes everything is fine my computer work very good but sometimes work very slow, why, how can i solve this problem, my system properities, Intel® Core™ i3-5005U (2 GHz, 3 MB cache) 4 GB DDR3L-1600 SDRAM

    • 6 replies
    • 6.8k views
  10. jiaobaoyun51

    INC000010857583。Software open no response, KIS, KAV, KFA do not have this problem

    • 10 replies
    • 6.9k views
  11. I have formatted my device aft
    Started by I have formatted my device aft,

    I have formatted my device after formatting. The activation code is not accepted

    • 1 reply
    • 5.9k views
  12. Guest

    Hi, I have been a long time user of Kaspersky Antivirus Free but uninstalled it and then found that if I searched for Kaspersky Free UK the only options available for free is Kaspersky Security Cloud. My question is ....... Why is the Kaspersky Antivirus Free no longer available/offered for download? If I don't want to use the Password Manager or the Secure Connection modules then is there any benefit to the Security Cloud product over Antivirus Free anyway? I am also not looking to control my PC (do a scan etc) from the Kaspersky portal so in essence I can see no point for me of the Security Cloud. The only thing I can see that it does is give Kaspersky another mean…

    • 0 replies
    • 5.9k views
  13. ch53e_de

    I have not been able to perform the last couple of updates of Windows 10. After download, install keeps saying I need to uninstall "Avira Antivir" first. Only: that was removed years ago. Also, I successfully ran the special "Avira-Uninstaller" in windows safe mode. No trace of Avira left in the registry. Still, after reboot, same error message. downloaded windows update directly from the server (https://www.microsoft.com/en-in/software-download/windows10) tried all the proposed fixes from Microsoft support - nothng works. SO: Is it possible that Windows update (happende for updates in about the last 7 or so months) mistakes Kaspersky Security Cloud for Avira? Answer…

    • 12 replies
    • 8.4k views
  14. Guest #2330
    Started by Guest #2330,

    I have KSC 2019 installed on my sons sys. He uses steam to play his games. He tries launching Rainbow Six Siege and gets a "A ubisoft service is unavailable" error. I've researched it a little and it says to allow it through the firewall. Shouldnt KSC notify me and auto set this up? And how do I safely allow something through my firewall while keeping my protection intact? Any help would be great. Oh i have Windows 10 latest updates.

    • 1 reply
    • 11.9k views
    Wesly.Zhang
  15. Carol Ann

    I would add websites to safe money and then when I would go to that website the screen would be edged in green like it should be. But then it would start edging all screens in green, even if I asked a general question of Google. I have Google fiber for my internet. Now when I try to access certain websites, that I have been using with no problem, I get a message that says "This site can't be reached." For instance WalMart. I make purchases from them from time to time. Has always worked great. Now I either get that message or if I try other links offered on my Google search the website will pull up, but it doesn't look normal. It looks like an outline with headings…

    • 1 reply
    • 8.2k views
    Wesly.Zhang
  16. PerOle

    When running Kaspersky Free AV today on my imac, it detected a malware called HEUR:Trojan.Script.Generic. However, when trying to solve this issue, Kaspersky Security Cloud returns the message that it cannot disinfect the object since : The object cannot be found. Only choice is to ‘skip the step’. However, the problem is still flagged in the security cloud overview as ‘not resolved’. I am running Windows 7 on an imac (bootcamp). Has anyone experienced this issue ? And how did you deal with it ? Can it simply be a false positive ? And if so, how do I find out ?

    • 3 replies
    • 2.3k views
    Anton Mefodys
  17. Snowwolfboi
    Started by Snowwolfboi,

    hi Forum why do my kaspersky update but still keep the 21-3-10-391© and not update to version 21.3.10.91(d) what shall i do

    • 1 reply
    • 934 views
    Anton Mefodys
  18. WhiteDoor

    Why in VirusTotal it detects the virus in the file quickly. And the computer takes a while and stays here:

    • 19 replies
    • 3.9k views
  19. racebannon38
    Started by racebannon38,

    My KTS is about to expire and I’m going to upgrade to KSC. Will KSC auto-uninstall KTS or do I need to manually uninstall KTS first?

    • 0 replies
    • 1.1k views
  20. statzro
    Started by statzro,

    Received email - auto renewal next month. I know that card on file expired end of 2020, so clicked on "update payment information." That takes me to store.kaspersky.com, requiring an Order Number and Password. Since I never received a password, I click "Forgot Password?" Receive box with message "Your password will be emailed to the email address that you supplied when you placed your order." I have been using the same email address for a couple decades...I check spam and other filters. Nothing ever comes. Tried/repeated this process over multiple days. That avenue is a dead end. So I log into my.kaspersky.com and go under account settings -> Bank card, it only g…

    • 3 replies
    • 2.4k views
    Flood and Flood's wife
  21. Guest #23098

    Whenever “DellSupportAssistRemedationService” tries to create backup, it’s being identified by Kaspersky as a high risk trojen and attempts to delete it. This can cause issues to system stability and i’m also puzzled if this is a false positive or a real trojen. Pls help. Following are the details in the log. Result description: Detected Type: Trojan Name: HEUR:Trojan.Win64.Reincarnation.gen Precision: Partially Threat level: High Object type: File Object name: F150FB5FE145DBF8A7829452226EBA983C0441D6.exe Object path: C:\ProgramData\Dell\SARemediation\SystemRepair\Snapshots\Backup MD5: 8A874AF5C543A7FA5A4BEF61E7A1C842 Reason: Expert analysis Databases release date: Toda…

    • 0 replies
    • 2.7k views
  22. WhiteDoor

    How do I make Kaspersky Security Cloud detect viruses in a download before completing it in the browser?

    • 16 replies
    • 1.8k views
  23. uKisuke
    Started by uKisuke,

    Hi, I`m having a problem with Kaspersky Security Cloud. After sometime playing my pc lost it`s connection. It`s not a problem with my network connection since I use a cable and this problem began after I installed Kaspersky. Does anyone know what this could be?

    • 5 replies
    • 1.5k views
    Anton Mefodys
  24. Guest #23061

    How can I I remove or delete “smartredirect.de” malware/spyware from my computer. Curious as to why Kaspersky could not detect or remove it in their scan of my computer?

    • 0 replies
    • 13.4k views
  25. Guest #23041
    Started by Guest #23041,

    After the installation process of Kaspersky Security Cloud has been successfully a problem arises for me here. The application is saying "this application is not available in your region"... Indeed i downloaded the S.E.Asia version from the web. Now i don't know how to remove/uninstall Kaspersky security cloud without any leftovers as it won't even log me in to be able to reach to the so call menu*. In the web guide on Kaspersky website, seem like it is intended only even ones able to log in into application. Here i couldn't even get into the app. My email to My Kaspersky/account is [ removed ]. and yes I'm from Myanmar, a S.E.Asian s**thole currently going all haywire. …

    • 0 replies
    • 1.2k views

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