Kaspersky Security Cloud

I’ve bought a new license for kaspersky cloud family on Amazon (kaspersky was the seller) to renew my Security Cloud Family and 30 days before I put the code on MyKaspersky. Until the last day the antivirus have a warning ‘license to renew’ but the assistance tell me don’t worry and activate the new code when the old is finished But after the end of the new license I had to reactivate the new license not only in MyKaspersky but also in all the devices and now in myKaspersky I can see the old Security Cloud (expired) with all my settings and a new Security Cloud active but without all the personalized settings and the users that I had set in the previous license What did I…

Hi, I have a KSC Family licence (one year 10 licences). I want to be sure I understand the way it works. Do I get 10 licences for my own mykaspersky account ? How many users can I share my licence with (wife, kids...) ? How many devices each one can use with his own mykaspersky account ? It’s not really clear. Let’s imagine we are 3 members using the same licence. Can I use my licence on 10 devices (laptop, smartphone….), my wife on 10 devices (her laptop, her smartphone...), my daughter on 10 devices (her laptop, her smartphone….) ? What are the limitations ? Thanks. Moderator note : @FREDO78 Same subject in the FR Section

On Mon 27/09/2021 22:42:14 your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\092721-18765-01.dmp This was probably caused by the following module: intelppm.sys (intelppm+0x138f) Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0xFFFFF80237AFA320) Error: DPC_WATCHDOG_VIOLATION file path: C:\WINDOWS\system32\drivers\intelppm.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Processor Device Driver Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can…

I have the most recent and updated version of my windows and kaspersky, after i dowloaded my KSC, the adobe premiere pro 22.0 (thats adobe is original from the official site and i pay every month) has stoped working and doesnt opens anymore. How to solve this problem?

Windows version: 10 20H2 (19042.1288) KSC: 21.3.10.391 (g) Hi, The issue is that KCS (Kaspersky Cloud Security Free) blocks any and all network access on any network except the one that was active when it was installed, and only if I pause its protection or exit it completely do I have access to the internet, otherwise I can’t access the internet or even the router’s/modem’s settings page. Even the wifi icon says no internet and all websites are inaccessible, only the router page says PR_Connection_Reset. I checked the reports and didn’t find any thing recorded that was related to network security at all. This issue happened to me when I used KTS free trial and I had to m…

hi, am on win10 64bit, KSC free 21.3.10.391(g) i understand the background scan is to be run daily… mine hasn’t been run in 3 days i have tried disabling/enabling it and restarting the program but nothing works. is there any other way to trigger it or how else can i execute a rootkit search? would quick scan do that too?

I just recieved a notification that a quick scan has found no threats while i was playing a game. I didn’t start it and i’m not sure if a quick scan can start itself automatically. Any clue why?

https://www.virustotal.com/gui/file/49f793a53a39ab1d741e4d2dec520766a6ebaa6a4162970965751868972bf5a7/detection Did kaspersky really miss to detect this? It’s been on my computer ever since August 2020… I need help, how am i supposed to treat this file?

using Security cloud free, OS: win10 64bit i keep seeing these Event: Object not processed errors in file scan for same data0000 file across 3 different files - is it a malware? quick and full scans flag no issues, i checked these exe files on virustotal and they came back clean:

My KCS licence has expired so I was planning to use the free version until I can afford to renew. However I cannot figure out how to do it. At the bottom right I still had the expired in red. So I went to Kaspersky website and downloaded it again. Now I have Windows 11 in built Virus protection has taken over How do I get the free version or is it not available if you have an expired licence?

I am running Win 8.1 and attempted a full virus scan on my computer. After 14 hours (over night) it still says it has scanned 1% and is calculating the remaining time. This computer usually scans very quickly. I also tried a quick scan with no luck there either, as I received the same message about 1 % etc. Any suggestions on how to proceed would be appreciated.

Hi, It’s in the question itself. I’m just curious. Can copying a suspicious URL on Google gets me a malware? (not clicking, just copying)

My life is in danger, I tried to contact the nationaleombudsman Waarmee kunnen wij u helpen | Nationale ombudsman but I never got a reply back, I tried to contact the municipality in Eindhoven but I never get a reply back, I tried to contact my health insurance but I don’t get a answer back, I tried to contact the belgian embassy in the netherlands but I don’t get a answer back ! I tried to contact my friends in France because my life is in danger but I don’t get a reply back ! I phoned the ziggo internet service provider about this matter in the past but they hang up the phone several times ! I even went several times to the ziggo shop with a witness and again they clos…

Yesterday, I was going through digital signatures of some files that Kaspersky couldn’t process when, suddenly, it turned off(the windows defender popup appeared saying “turn on Antivirus”). I have no idea why, as the files it was scanning at the time weren’t even malicious. I scanned my PC twice with full scans after, reset my settings and Kaspersky ran a background scan or two. I also downloaded HitManPro by Sophos and scanned my PC once, it only found a few tracking cookies and that’s it. Do I have malware or am I good? My only ‘theory’ for why Kaspersky could’ve turned off, if it’s not malware related, is that I accidentally right clicked and turned it off, as I was r…

Hello there! I was hoping to find assistance, and find out if there is a setting I can change to fix my problem. Since yesterday, I started noticing some apps stopped working properly. Namely, the Epic Games Launcher, and Microsoft Start (the native feed to Windows 10). After some experimentation, I realized normal functionality was restored after exiting KSC. Today, I noticed the exact same pattern with Windows Update (KSC was blocking updates from being transferred). I tried isolating the problem, switching off specific components of KSC but couldn’t find one that was causing this issue. Anyone had this same problem recently? Running Windows 10 (21H2), btw. Thanks.

I play videogames and I enjoy modding said games. I recently modded a Skyrim and I noticed a bunch of “Not Processed” files popping up after doing Full Scans. I also noticed that a file in the Nvidia Corporation directy couldn’t be processed either. Is this something to worry about or no? Most of these files are .zip files, except the Nvidia Corporation installer, it’s a .exe

Kaspersky blocks VPNs as well unless you use their own VPN. Luckily I'm on free and can uninstall and return to another AV since this issue has been plaguing users for years and they have NEVER made any changes to rectify the issue. In other words, using Kaspersky inherently makes trying to use a VPN, UNSAFE. And no, I refuse to post a screenshot because nothing has been done for the last 30+ users that have experienced similar/same problems in the last two years. JUST FIX IT. How about YOU take to further up the chain, seeing as the problem is coming from your side and you're already working there. Stop wasting people's time, the same way we are harassed by a pop-u…

Hello! Is it normal for background scanning to happen almost every day automatically? It is not too much? On my PC it does it almost every day. Does it use a lot of resources?

Does the signature have to correspond with the date I installed the program, or something else?

Hi everyone, couple of days ago i downloaded kaspersky cloud security. Since then i started recieving bsod regularly while using my laptop, even multiple times a day. Can anyone please help me on this issue here is the screenshot of the bsod errors

I have KSC free version, as an update setting I leave the automatic one or better set the one every hour starting from a specific time? With the automatic one, I noticed that the definition update interval is a few hours from each other. Is this normal? Does the same thing happen also in the paid version or is it only so in the free version? Thanks.

Hello, a doubt, I have installed Kaspersky Security Cloud Free (not trial) and if I go into the details of the active subscription it tells me that the expiration will be 11/09/2022 in 300 days. What will happen next? Will I no longer be able to use it? Isn't it free forever? Thanks! Nunzio

My SSD’s expected life is declining rapidly! One of the culprits for doing consistent writes to the drive appears to be Security Cloud. For this reason, I would like to install Security Cloud to a drive other than C:, but there doesn’t appear to be the option at install time. Is there an easy way to do this, or do I have to create a soft link for C:\ProgramData\Kaspersky Lab\ to point to another drive before install?

I have marked some devices for deletion by mistake , is there is a possibility to restore them before permanent deletion ?

less than 30 hours ago, I installed KS. Nightmare begin after restarting my PC. I can’t login to my PC because I can’t type with my keyboard. When I press A-Z, 1-0 it won’t work. Another tuts are work well. I do change my keyboard, but is same. Mine: Windows 10, Kaspersky security cloud 21.3.10.391