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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. mst888

    Hi, a few days ago I installed the SurfShark VPN on MacOS. I have the Kaspersky Internet Security but as long as I have turned it on, the VPN cannot connect. If I turn off the KIS, the VPN does connect. Has anyone had this issue?

  2. Ayush Achin

    Will using Kaspersky Security Cloud offer an extra protection if I use it along with Kaspersky Internet Security?

    • 0 replies
    • 660 views
  3. DR_NOMAD
    Started by DR_NOMAD,

    Hi, I have Kaspersky. I’ve run into an issue when it comes to accessing "https://mapgenie.io/tarkov" [Link disabled] as well as a couple other sites, I simply can’t access them and get given an ERR_HTTP2_PROTOCOL_ERROR message. this is an issue i’ve tested across chrome, edge & firefox. I’ve tried flushing DNS, changing DNS servers, reinstalling KIS and a few other tricks but non of that works. However when I set the domain to a trusted address in my network settings or simply disable Kaspersky internet secirity i seem to be able to access the sites again. I’ve looked through other forum posts and found no other possible fixes so I wanted to ask here as I don’t parti…

    • 109 replies
    • 39.5k views
  4. xenstar

    Hello, I was checking my Adguard Home Traffic, and then find out a weird domain called “fun-cc,azurewebsites,net” was trying to connect to the internet from my computer IP. I have blocked the domain, but I still couldn't figure out which software/applications were trying to connect to this domain. I believe it's malware. So with Kaspersky is there any way to check (probably with network monitor or application manager), which application is trying to connect with this specific domain? I am using Kaspersky Version: 21.3.10.391 (g) Windows 11 (Up to Date)

    • 3 replies
    • 1.5k views
  5. Sampad
    Started by Sampad,

    i just installed kaspersky internet securtiy but the statement regarding data processing keeps appearing when window boot. “Accept and connect” button doesn’t give any response but “decline” does. how do i stop it from booting with windows?*

    • 2 replies
    • 735 views
  6. Snowwolfboi
    Started by Snowwolfboi,

    hi kaspersky community i was wonder when i installed the kis product i saw a setting under all the scanning settings that scan new and changed files is off should i keep it off or turn it on because its on when i use the kaspersky security cloud

    • 0 replies
    • 939 views
  7. nexon

    What's going on with MR4 for 2021 version? MR5 is available for testing but MR4 still not yet released why?

    • 2 replies
    • 983 views
  8. KIS_Victor

    I am a newbie user of KIS license and trial phase of KSK and I am impressed with many of the features of these tools. The password protected feature on the child/client devices is really helpful and makes this a pretty powerful tool. However, when I logged into a Child/Kid’s Windows login/account, I was able to “Remove from Toolbar” the “Kaspersky Protection 2021” extension for FireFox without any major hurdle…. Is there something we could do to prevent a “Standard/Child/Kid” user from removing this extension or password-enable this extension? Thanks for your time and help...

    • 2 replies
    • 951 views
  9. Neil
    Started by Neil,

    Hello, I've just purchased a new Samsung A52s android phone and I'm looking to upgrade from the pre installed security software. I also have a windows 10 desktop pc with Kaspersky Internet Security, which will shortly require the licence renewing. I'm undecided whether to purchase dedicated android security software for my phone and renew my desktop security, or purchase a product that gives me the same amount of security (or more) for both devices? I've carried out some research but I’m still unsure. Any advice would be greatly appreciated.

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  10. Verveme

    Hi there, I have installed using KIS 21.3.10.391 on my windows 10 pro pc. When i am trying to access my nokia router (model G-140W-F) using 192.168.1.1 it takes me to the login page and after successfull login it shows a empty router management page. Issue happens on all browsers. I have tried to add the 192.168.1.1 to list of exclusions in KIS but that does not help I have tried to pause KIS and even that does not help The only way i can successfully access router’s management page is only if i uninstall KIS 21.3.10.391 The went through the below link, it appears this thread talks about simialr issue with no resolution. I tried the suggestions mentioned in the same…

    • 0 replies
    • 1.8k views
  11. mehdi_k_ghaneh
    Started by mehdi_k_ghaneh,

    how find my user and pas in picture down

    • 1 reply
    • 1.1k views
  12. Cornel
    Started by Cornel,

    are the remaining days of a license added to the new one?

    • 1 reply
    • 884 views
  13. andy0403
    Started by andy0403,

    Today I got the message from Samsung magician to update to version 7.0.1 which I did. 1 Minute later kaspersky send me this: PDM:Trojan.Win32.Generic Trojaner Hoch Genau samsung_magician_installer.exe samsung_magician_installer.exe c:\programdata\samsung\samsung magician\site link is this a false positive or was it a real trojan? Kaspersky did delete it, I did another scan, everything seems to be clean. Win10 /home 21h2 Thanks, Andy

    • 13 replies
    • 4.2k views
  14. Qynklee

    I checked an adware threat and KIS cant detect delete or fix it. I dump and checked this code. So what can I do now?

    • 1 reply
    • 769 views
  15. Guest

    Ever since Windows Store was udpated to its Win11 equivalent with a bunch of updates for pre-installed apps, this component of desktop app installer gets categorized as restricted because its signature can’t be verified. I’m apparently not the only one with this issue because every version of this file released since is classed 100% restricted at the KSN. Is this issue at Microsoft’s end or Kaspersky’s? KIS 21.3.10.391(g), Windows 10.

    • 4 replies
    • 13.8k views
  16. Gurukv15
    Started by Gurukv15,

    I am using kaspersky mobile security, fully satisfied with app it was amazing but my question is I am a beta user although I don't get new UI I still have a old UI. I updated the app but still UI doesn't change

    • 0 replies
    • 827 views
    Flood and Flood's wife
  17. Mohammed_alwasity
    Started by Mohammed_alwasity,

    my Colleagues connected to my PC mobile hotspot so they can have internet access , the issue i want to have simple way to keep them connected but at the same time blocking their devices from having access on the internet .

    • 2 replies
    • 2.4k views
    Flood and Flood's wife
  18. RAC

    For those of us with limited vision due to aging or health, PLEASE consider increasing the size of the tiny boxes that contain settings etc. I have to change the monitors small boxes that contain settings etc.. I honestly have to change the monitors display settings just to read the # 4 pica print. Seriously, it is ridiculous. I’m a new user and the CAPTCHA was so small I had to use my cell phones camera to increase the disguised letters so I could see them, it took about 7 times till I got it correct. So far I like the Total Security, but if this isn’t addressed I must look elsewhere for the future. Is there a 30 day money back guarantee? I’m serious, it is aggravating…

    • 2 replies
    • 883 views
  19. snoopy

    Hi i just clicked on a new york post article, it automatically went to chrome and downloaded this? ive already emailed them about it. what is this? it was 0B when i checked the details then full scan kaspersky free on my phone and no detections, and also sent it to virustotal (https://www.virustotal.com/gui/file/e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855/detection) and no detection, ive sent it to my pc thru google drive and no detection so far from google drive when downloading it, and scanning aswell on my paid kaspersky on pc. tried sending it on opentip but it says ( ” The selected file is empty. File must contain data.”) ive already deleted the …

    • 2 replies
    • 1k views
  20. Apal

    Is there any way that I can upgrade my current 3 year internet security license to total one at a minimal cost ? I really liked the password manager and safe kids feature ? I bought it from Amazon India.

    • 2 replies
    • 1.4k views
  21. KIS_Victor
    Started by KIS_Victor,

    I am a newbie to KIS and trying to explore the various options. Wondering if there is a way to view the Web history in a device in which KIS is installed. Is there any provision to specify a “Whitelist” URLs that can be allowed for browsing and block every thing else? Thanks in advance for your time and help.

    • 3 replies
    • 1.7k views
  22. Zonnon
    Started by Zonnon,

    I am a German using the English(USA, INTERNATIONAL) Keyboardlayout. So for my language i need to write the big letter Ö (by pressing “shift + alt gr + P”. But thanks to KIS it opens the keyboard overlay. After i found the setting to deactivate it, it still doesn’t work. It wont open the screen keyboard but it wont allow me to write the letter either. When i close Kaspersky through the taskmanager however my shortcut works… Please help

    • 1 reply
    • 1.3k views
  23. fairouz

    قمت بتجديد الترخيص منذ أسبوع وجاءني بريد الكتروني فيه التعليمات لكن لم أجد رمز التفعيل بدأت الفيروسات تلعب في جهازي ؟؟

    • 1 reply
    • 669 views
  24. Guest
    Started by Guest,

    Hello. The technical support for UK users redirects https://support.kaspersky.com/b2c to https://support.kaspersky.co.uk/b2c/GB which instead of the previous incident report system has a dreadful supposed AI Assistant called Peter plus chat and phone. Even the “Support” option in my.kaspersky.com redirects to this poor replacements. Who made the idiotic decision to scrap the incident report system for UK users, who now have to use a VPN, for example setting the location to USA, to get anything near a decent incident report system. Thank goodness there are other solutions out there.

    • 2 replies
    • 810 views
  25. Kas15
    Started by Kas15,

    How do I turn off K. Internet for 15 mins

    • 5 replies
    • 1.1k views
    Flood and Flood's wife

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