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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. ajay_s777
    Started by ajay_s777,

    HI. jungledisk.shieldtest_com I had just checked out the above website for the fun of it, both in a normal browser session and the Safe Money session and the results are a bit startling. Not sure if it’s a marketing gimmick by the above website or if it’s real, but I thought I will bring it to your attention nevertheless as it’s serious. Would request tech support to check out that website and test the efficiency of both KIS and also Safe Money. I am currently using KIS 20.0.14.1085 (i). The attached screenshot is self-explanatory on the concern part. Yours Loyally, Ajay MOD Edit: Link disabled

    • 0 replies
    • 830 views
  2. Guest #9776

    Hi, I’ve downloaded trial installation file of KIS for Windows (PC) version from here https://www.kaspersky.com/downloads/thank-you/internet-security-free-trial#download but every time I download it is different file i.e. different md5 and sha-1 and sha-256 hashes of each file. I’ve downloaded 3 times and 3 times different hashes. Is it normal and safe? Plus I use Firefox browser and I had to disable its advanced tracking protection to start downloading of these files.

    • 0 replies
    • 872 views
  3. AURE

    TRYING TO LOGIN AND SAYS CANNOT LOCATE SERVER INFORMATION.WHAT COULD BE BLOCKING IT. THANKS

    • 0 replies
    • 686 views
    Flood and Flood's wife
  4. Mohieldine
    Started by Mohieldine,

    Due to internet connection I exceeded the options of entering the activation code, what shall I do?

    • 0 replies
    • 713 views
  5. Sivaranjini Ravichandran
    Started by Sivaranjini Ravichandran,

    Dear Technical Team, Hi. This is Sivaranjini from Coimbatore, India. My license had expired for my desktop account. Hence I tried renewing it online for Internet security 1 year 1 pc for 499.50 . I registered myself with as DELETED my name and mail id DELETED as I made an online payment 31/03/2020 12:39 wherein my bank account got debited with the above amount. I didn't receive any confirmation message nor any activation coded. It just displayed a page saying payment not received redirecting to payment gateway. I'm just helpless now. I feel I have made a wrong decision by paying online instead making a store purchase. I have attached the sms receipt for bank transaction.…

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  6. Guest #9927
    Started by Guest #9927,

    Why kaspersky.com is blocking my website besttennisguru.com when a user having kaspersky antivirus visit my website it is blocking my site and saying it is unsafe. why is this please help me to fix this issue. Thanks

    • 0 replies
    • 933 views
    Flood and Flood's wife
  7. jsang275

    When I build and run my project while KIS is on, I get the message that the app can’t run because access is denied. Subsequent builds fail because file access to the output folder is denied. Kaspersky claims that it is a backdoor. How do I stop this? I’m just running tutorials from a book.

    • 0 replies
    • 6.1k views
  8. Guest #9976

    Does it use Kasperskys activation servers or the management security center server deployed on the customer side? We’re worried about sending out our commercial license key code to people that are working from home; if that code was to be shared could anyone use it? Or would it specifically look for our server to authenticate and activate

    • 0 replies
    • 820 views
    Flood and Flood's wife
  9. Cosmic
    Started by Cosmic,

    How do I disinfect my files, they all end .mado I think its ransomware

    • 0 replies
    • 2.8k views
  10. Guest #10039
    Started by Guest #10039,

    I wanted to purshase the 4 device license from Kaspersky Internet security but incorrectly purshased the 3 device license. Can I upgrade my license from 3 devices to 4 devices? Thank you in advance.

    • 0 replies
    • 929 views
  11. Buker
    Started by Buker,

    Dear Sir/ Madam, I found in my opera browser string email, I did not sign by it before in my devises, actually, it is not for me the email is [REMOVED] at gmail,om, can you describe what happened in my computer, am I been hacked. Thank you for advance for your time. your sincerely, Mohammed Bouker Mod Edit : EMail address removed

    • 0 replies
    • 2.7k views
  12. Shion

    For the past day or so Kaspersky has continuously detected ‘Tojan.Multi.GenAutorunLnkFile.a’ within appdata\roaming\microsoft\windows\recent\automaticdestinations. Is this a false positive or a genuine issue because it’s an almost constant cycle of the programme detecting and deleting this file when the PC is in use. I have scanned my whole PC with various products (inc Kasp) and they can find nothing. The application is indicated by Kasp to be Runtime Broker, but the error has also been triggered by Windows Explorer. Any help is appreciated, cheers.

    • 0 replies
    • 1.2k views
    Flood and Flood's wife
  13. h3x00r
    Started by h3x00r,

    Hello, Last time I have installed Kaspersky IS (on macOS, 10.15.4) 20.0.0.829b I got the the “Legacy System Extension” message. Further reading can be found at https://support.apple.com/en-us/HT210999 Being maybe the last macOS release prior to the next major version, what is the status of the KLab in regards to this topic? I mean, there are a few months remaining and the product still uses a deprecated approach. Thank you!

    • 0 replies
    • 10.3k views
    Flood and Flood's wife
  14. Bherachit H

    I bought the Internet Security for 3 PCs in Thailand. License on my daughter laptop (bought in Thailand) is going to expire. She is now in Norway want to activate it but got the error. If I not wrong, when she was in Russia for 4 years, I sent her activate key and activated without any problem. How can I solve the problem?

    • 0 replies
    • 1.7k views
  15. Guest #10536
    Started by Guest #10536,

    I am trying to work from home using a remote desktop and I am getting kicked off and have to sign back on the the remote desktop every 30 minutes exactly. I have spoke to the IT department with the remote desk top and they say it is not anything on the remote desktop that is enabling me to stay signed on for more than 30 minutes at a time. Therefore they told me to ask you? I'm sorry, I did not understand your question, can you please rephrase or choose one of the related questions below? Did you mean: Protection components are corrupted or disabled. Current subscription shows as expired although payment was completed successfully. I am transferring my license to a ne…

    • 0 replies
    • 2k views
    Flood and Flood's wife
  16. Ayush Anand Singh
    Started by Ayush Anand Singh,

    Hi, Will you please check my Website hxxps://www.factronex.com for Security so that I can get the Green Icon to my site. Thanks in Advance!

    • 0 replies
    • 3.5k views
  17. KasMg

    Hello, I have the premium version for Kaspersky Android Security and after I installed the app it blocks my wifi connection. I have an Allview x5 soul, every wifi detected now by the phone has a lock icon near it. I tried to remove the wifi and add it again but the same result, also restarting the phone does not solve it. The wifi works just fine it’s from my own router I also tested on another phone and it works with no problems. LE: forgot to mention, mobile data works, it’s just the wifi that doesn’t.

    • 0 replies
    • 978 views
  18. danielmg92
    Started by danielmg92,

    Buenos días, quisiera saber cuales son las diferencias fundamentales en cuanta a protección entre Kaspersky internet Security y Kaspersky security cloud, cual es mejor ? y si en cuanto a los términos de tiempo de expiración, todas las licencias ofrecen la opción de que si tienes derecho para varios a equipos, y por ejemplo solo lo utilizas en uno se extiende al total de días que tenías derecho sumando todos lo equipos. Gracias !!

    • 0 replies
    • 842 views
  19. Guest #10789
    Started by Guest #10789,

    My site is being labeled a phishing site by kaspersky. I have submitted it to https://opentip.kaspersky.com/. I have lost a significant amount of business because people with kaspersky cannot visit my site. No other AV service is labeling my site as phishing. I need my site to be rescanned urgently. Please help. www.360privacy.com

    • 0 replies
    • 738 views
  20. Guest #10380

    Hello! I consider installing a parental control tool ( [removed] if any information is needed ) on my child’s phone. But at the same time, he already has a Kasperky internet security software. It is android. I was wondering if Kaspersky works well with that kind of tools (because I need some options which it doesn't provide).

    • 0 replies
    • 757 views
    Flood and Flood's wife
  21. Guest #10897

    Quick or full scan not working on on Mac using macOS high sierra. I tried to generate a report with the KLlogsGather script unsuccessfully.

    • 0 replies
    • 848 views
    Flood and Flood's wife
  22. adrkaw33

    Hi all, I’m having a problem with my Kaspersky Internet Security. When opening Microsoft Teams the app appears with the green frame from Safe Money Browser out of nowhere. I’ve been searching how to disable it with no success so far. Can somobody help me with this? It’s all in Windows 10. Note: I’ve been looking in both apps (safe money and Teams) configurations, and found nothing. Thanks in advance!

    • 0 replies
    • 714 views
    Flood and Flood's wife
  23. Guest #11019

    Hello, I installed the trial version of Kaspersky Internet Security 19.0.0.294 on Macbook Catalina. From past weeks, when I lauch KIS it doesnt work. I downloaded the uninstaller on the official website BUT it say first need to update the software (but cant) How to unistall it all in the more precise way on my Mac (I dont want to use other application like clean my mac… just official Kaspersky uninstaller) Thank you

    • 0 replies
    • 807 views
    Flood and Flood's wife
  24. lws
    Started by lws,

    Hi, I am victim of a group of hacker that are spying me since 2 or 3 years. They claim to be or work for the Italian government. I’m not a criminal and I’m not under investigation (I mean from the police), then there is not any legal reason to spy me. I’m not a medium user because I have a good knowledge about the main unix operating system like linux and bsd indeed recently I installed windows10 just as last chance to solve this problem. Before I installed linux and especially openbsd and hardenedbsd. Those last two unix are focused in security. Anyway also with windows + kaspersky internet security + kaspersky secure connection (vpn) I didn’t solve anything. I have …

    • 0 replies
    • 996 views
  25. tom182

    Hi, i badly need help as i am unable to get KIS working ona particular pc , I Dont think i have ever been as confused or Frustrated in installing a peice of software. I have been using KAS since 2007 and purchased 5 licenses back in Kaspersky Internet Security 2015 - Since then I have been auto renewing for the past 5 years (digital river purchase- ) I have 4 pc’s + 1 laptop that require KIS installed on them namely, Workstation1, Workstation2, Workstation3, ‘home-pc’ and ‘toms laptop’. Until today KIS was not installed on Workstation2, it isinstalled on other 4 machines with no problem. i went to install it on my ‘Workstation2 win10’ desktop today and becasue win…

    • 0 replies
    • 2.3k views
    Flood and Flood's wife

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