Jump to content

The script main.js is being implemented and disrupts the work of many sites [Closed]


Luberec
 Share

Go to solution Solved by Schulte,

Recommended Posts

Hello  @Luberec,

Additional to  @Schulte🙇

  • Does the issue happen in every browser?
  • Chrome version? 

I previously saw the error you’re reporting , in about the same timeframe, is KIS up to date with latest patch? 

If the issue is only happening in Chrome, have you refreshed Chrome? 

For me now: 

Chrome Version 79.0.3945.79, no .js errors
Firefox 71.0, no .js script errors

Thank you🙏

Link to comment
Share on other sites

Hello  @Luberec,

Additional to  @Schulte🙇

  • Does the issue happen in every browser?
  • Chrome version? 

I previously saw the error you’re reporting , in about the same timeframe, is KIS up to date with latest patch? 

If the issue is  only happening in Chrome, have you refresehed Chrome? 

For me now: 

Version 79.0.3945.79, no .js errors

Thank you🙏

 

Thanks for the answer.

 

Browsers: Chrome, Edge.

Sometimes, when do a page refresh with clearing the cache Ctrl + F5, the error disappears.

 

There is no more accurate information, since this error appears in one out of a hundred people.

 

But can definitely find out that the error began to appear after November 15-25.

Link to comment
Share on other sites

Hello  @Luberec,

Thank you for replying. 

I too previously saw the .js script errors in the same timeframe. 

🛑 Windows 1909 release was 2nd to 3rd week of November 2019🛑

  1. Check all Windows updates have a successful status? 
  2. Check KIS patch?
  3. Refresh Edge. 
  4. Refresh Chrome.  
  5. If necessary refresh KIS. 

If the problem persists, follow  @Schulte’s advice, raise a case with Kaspersky Technical Support, include & GSI & Windows Logs. Support will request Traces to be captured as the issue is replicated, they will guide you with the collection of the Traces.

Please let us know the outcome?

Thank you🙏

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share



×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.