Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. mehdifirefox

    I made this offer last year but it was not considered Users cannot quickly report every malicious file and site and wait weeks for the malware to be detected It is best to add an option in the app Live and fast each user detects any malicious file or site to add to the database and quickly detected malicious for other users Everyone wants to activate this feature .. Not everyone wants to activate This is one of the best features for countries where you do not hire researchers

    • 4 replies
    • 885 views
  2. EarlAllin
    Started by EarlAllin,

    I have installed İnternet Security on two MacBooks - first one doesn’t scan. second one just shows “Starting...” and doesn’t go anywhere. I want to make sure the entire program is removed - is there a Utility/Tool to do this? I posted 2 support tickets - July 9th and July 13th.. and have not received any response from tech support. Help would be appreciated.

    • 4 replies
    • 1.1k views
  3. JPEKaspersky
    Started by JPEKaspersky,

    Good day. Today my KIS 21.1.15.500 has been updated to patch (b). Updated only 873Kb. Is this patch really that small?

    • 6 replies
    • 2k views
    Flood and Flood's wife
  4. gpicca98

    Hello everyone, Suddenly I cannot download any kind of file from the internet, neither with Chrome nor with Internet explorer. A message shows up saying the antivirus check couldn't be carried out and so the download has been blocked. I've tried to restore KIS factory settings but nothing's changed. Help me please!

    • 7 replies
    • 5k views
    Flood and Flood's wife
  5. 52daffodill

    I am not in the US. When I am logging in, I am obliged to select a state! Can’t do it! What should I do?

    • 4 replies
    • 957 views
  6. Guest #7921
    Started by Guest #7921,

    my kaspersky recently updated to 2021 version i had to uninstall it and reinstall the 2020 version (20.0.14.1085) as the 2021 version kept crashing my laptop. How do i opt out so it doesnt automatically update to the 2021 version.

    • 11 replies
    • 4.1k views
    Flood and Flood's wife
  7. GPFKYO
    Started by GPFKYO,

    Hi all, I’m set PW for protect KIS, but I meet taskbar icon can pass PW stop or end KIS. I have two device install KIS, the same config import, still have problem.

    • 1 reply
    • 785 views
  8. JPEKaspersky

    In KIS 21.1.15.500, reports are more difficult to understand than in KIS 2020, where they were read clearly. Technical support has also had problems recently: Orders are stuck in the message "processing the order" and do not go to "awaiting a response from technical support", in addition to a GSI report not being attached to a response from me (and it was less than 10 Mb).

    • 11 replies
    • 1.5k views
  9. Lovshak

    As a long time user of KIS, upon updating to a new Version, I’ve always been prompted to install the Kaspersky Protection Extension twice: first when launching Firefox the 1st time, and 2nd, when launching Safe Money in the Protected Browser for Firefox the 1st time. Having just auto-updated to KIS 2021 (Win 10 Pro v1903 OS), I was impressed to see how quickly the KIS 2021 Notification Center recognized my Firefox browser and linked me direct to the Firefox Add-ons page for the “Kaspersky Protection 2021” extension. Nice to see this before I even launch FF the first time. But when I’ve launched Safe Money (multiple times), I have not yet seen any prompts in the Protecte…

    • 1 reply
    • 1.5k views
  10. John7788
    Started by John7788,

    I can’t access to the forum.kaspersky.com, whatever links I found on the Google, it leads me to one “messenger-like” website, which functions there are more like to make friends and chat? But I am not there to chat. I am there to find a solution to my problem, I am there to read the posts from the forum. I thought I was been hacked but then I noticed a link from the formal kaspersky website that introduce people to the kaspersky funclub page. Why I can’t browse any forum post of kaspersky? Why the page always direct me to this kaspersky funclub that literally has nothing in it?

    • 13 replies
    • 2.3k views
  11. doppies
    Started by doppies,

    Hi. I'm having a problem trying to install KIS 2019 on Windows 7 Pro 64bit. I have removed previous Avast Antivirus using removal tool, ran Ccleaner, Cleaned temp files, reset Internet Explorer settings, Have .Net Framework 4.5 installed but still no joy. Download startup.exe from Kaspersky Website. Ran Installation, Accept all terms but as soon as it switches to downloading it gives me Unknown Error! then forces me to close. Any suggestions?

    • 10 replies
    • 4.3k views
    Flood and Flood's wife
  12. borkduck
    Started by borkduck,

    KIS pushed version21.1.15.500 to me 9/8/2020. This AM pushed ver. 21.1.15.500 (b) to me. Ever since computer has been wonky. Firefox/IE browsers freeze, say I don’t have internet connection (though I do) have to close/reopen to continue; often have to re-boot machine to continue. Happening ever since push of version 9/8/202. Anyone?

    • 2 replies
    • 1k views
  13. Haz3L
    Started by Haz3L,

    Is this a joke? I have paid for license to use this software (Kaspersky Internet Security) and you are constantly annoying me with popups like “ENABLE VIRTUALIZION!”, “USE OUR THE BEST IN THE WORLD PASSWORD MANAGER”. Paid version looks like free version with ads.

    • 0 replies
    • 1.7k views
  14. Leaf
    Started by Leaf,

    Hi , I have a problem , after the k- build of KIS 2020 google maps stops working .Is unable to load the maps or the page and the only thing that seems to work is to close KIS .I am running Windows 10 and google chrome .

    • 43 replies
    • 11.4k views
  15. Flood and Flood's wife
    Started by Flood and Flood's wife,

    • 4 replies
    • 1.5k views
    Flood and Flood's wife
  16. Valo

    After installed software Kaspersky Internet Security, shows this message and not working properly “Some Protection Components are Not running” After many times with Kaspersky support adviced me about restart computer, disable protection integrity system on Mac OS. Uninstall Kaspersky Internet Security, restart computer reinstall Kaspersky Internet Security. Restart computer Enable protection integrity system on Mac OS. Restart Computer, and… UNSOLVED. After that, another one solution failed: Send trace files, compile with Terminal, write kextstat | grep kas, after command complete, write “kav status”. Save results in txt and send. UNSOLVED… I remark that all …

    • 0 replies
    • 3.7k views
    Flood and Flood's wife
  17. abhinav

    when i plug my mobile into my pc it dosent show any option to scan it is there a way to scan mobile phone using my pc’s antivirus when i plug in my mobile into the pc!

    • 1 reply
    • 7.5k views
  18. mehdifirefox
    Started by mehdifirefox,

    I am installing the Firefox add-ons But the icon is off And kaspersky 21 still tells you to install the kaspersky 21 add-ons

    • 3 replies
    • 2.5k views
  19. JPEKaspersky

    Hello everyone. I wonder how long the KIS 2020 will continue to receive patches and database updates?

    • 2 replies
    • 912 views
  20. Anupam Jana
    Started by Anupam Jana,

    Hi Kaspersky Team, My payment failed during license purchasing. Kindly reimbursh my total money. Regards, Anupam Jana

    • 1 reply
    • 975 views
  21. Lemarque
    Started by Lemarque,

    Windows 10 I was about to run a manual scan and noticed KIS wasn’t in the task bar. Tried to launch it from the desktop but still didn’t launch. Restarted but the same. Before I uninstall and re-install thought I’d post first

    • 2 replies
    • 1k views
  22. kidboody

    Hi everyone, i’ve been downgrade from latest Kasper Internet to version 18.0.0.405 because its works fine on my computer.. so this release takes the same database updates as KIS 2021 and for when it will stop takes new updates. Thanks.

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  23. Guest

    I get the usual webcam blocking notification when loading websites in Safari, but when going to banking and other safe money enabled websites, the slider notification doesn’t come out anymore to verify the legitimacy? nothing happens. This issue first occurred when Installed KIS 2020 with Safari extension, then it started working, now it’s failing again? I restarted Mac, cleared cache, rebooted both safari and KIS, but it did not solve the issue. Thanks for help. I know some people hate those sliding notifications, but they give me peace of mind.

    • 11 replies
    • 2.9k views
  24. P.F.M. Scheffers
    Started by P.F.M. Scheffers,

    In email reception all URL's in the text are crossed out! How to undo this setting?

    • 5 replies
    • 1.3k views
  25. rabadumpf

    Hello, with KIS 2021.1.15.500(a) i cannot run automatically a task with “/start hidden updater” (windows task scheduler). Why? Has the function been removed?Thanks in advance.

    • 5 replies
    • 1.1k views

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.