Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. alanchcw

    Hi, Today, I use Delphi XE3 to develop a small test program which uses TIdHttp VCL control. After compiling the program, my Kaspersky reports the compiled EXE file as a virus HEUR:Trojan.Win32.Agent.gen . I make some more tests, and find as long as the program uses TIdHttp VCL control, the compiled EXE will always be reported as a virus. I belive this should be a false positive report. Has anyone else notice such a problem? And how to solve the problem?

    • 10 replies
    • 4.8k views
  2. marcopitt
    Started by marcopitt,

    Goodmorning everyone I installed Windows 10 and Office 2019 on my notebook, I set up three email accounts with Outlook 2019, 2 company accounts 1 gmail account sending and receiving emails with 1 company account Kaspersky internet security writes this message see Attachment selecting "continue" everything works, and a nuisance that I would like to solve Thanks for the replies

    • 0 replies
    • 989 views
    Flood and Flood's wife
  3. Cal

    I have Kaspersky installed on my Macbook (OS Catalina 10.15.3). It won’t allow me to use commands such as npm/npx or push/pull from github. It’s very frustrating, and works fine when I close the Kaspersky app. I can’t see anything in the settings that would allow me to change this. Can anyone shed light on how to fix this issue as I don’t want to disable Kaspersky every time I run one of these commands (which is frequently). Thanks!

    • 9 replies
    • 5.5k views
  4. Guest #12305

    Hi everyone, i have a samsung Np350V5c laptop, intel i5, windows 7 64bit. I cannot install kaspersky internet security on to it, it freezes when updating and wnt finish the update. Its happened 2 years in a row now. i had another laptop to use but that hit the bucket and i really need to install internet security for work. It installed perfectly fine on my old acer laptop and on the pc and smartphones without a hitch. Has anyone had this problem? its really frustrating when i tried to install it 3 times and the same problem occurs over and over. would really appreciate the help!!!

    • 5 replies
    • 1.4k views
  5. marisui
    Started by marisui,

    Tried to update Windows 10 to v 2004 (from v 1909), but it failed and rollbacked. SetupDiag says the problem is from Kaspersky.. Do I need to uninstall it and reinstall after ? Any other workaround? I have KIS 20.0.14.1085 (k) Error: SetupDiag reports Migration Gather/Apply operation failure. Last Phase: Safe OS Last Operation: Add [7] package E:\WINDOWS\SoftwareDistribution\Download\e0854e67edd34a8fe55a34fee256ab7e\Microsoft-Windows-MSPaint-FoD-Package~~amd64~en-GB~10.0.19041.1 Migration Operation: apply Migration Obejct: HKCU\Software\KasperskyLab\AVP20.0 Error: 5 Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-code…

    • 7 replies
    • 4.1k views
  6. Guest #12308
    Started by Guest #12308,

    I recently installed Kaspersky Internet Security, but my mac started to work slowly, and finally, none of the web browsers worked. At the begging did not happen that but in a couple of days, the browsers stopped working. So I decided to uninstall Kaspersky. Is there a solution to these issues?.

    • 0 replies
    • 1.6k views
    Flood and Flood's wife
  7. Guest #11660
    Started by Guest #11660,

    I just wanna know if this is safe or not

    • 0 replies
    • 928 views
  8. noel_lapin
    Started by noel_lapin,

    I’m using MS-Windows and I installed Malwarebytes Anti-Ransomware. Then KI notified it prevented MBAMService.exe to access the memory of other processes. (1) Does it mean A-R not working? Despite the notification, A-R is working properly? (2) Is there some procedure to allow A-R? Or KI is not compatible with A-R? --- I don’t install Malwarebytes suit itself. Only A-R. I added A-R to exception list to allow behavior of it and its children, but the same. KI: 20.0.14.1085 MS-Windows: 10 Home 1909 ( not 2004 ) MBAMService.exe: 3.2.0.890 signature date is 2020 Feb 19 I will appreciate any suggestion :-) Thank you the moderator! I searched and did not find a relevant…

    • 0 replies
    • 1.2k views
  9. Guest #10915
    Started by Guest #10915,

    Hello there, I couldn’t use my microphone. It was working fine before I installed Kaspersky Internet Security. But, neither I can record a general offline record via Voice Recorder, nor can I use microphone for online audio exchange. Please help me. Thank you in advance.

    • 17 replies
    • 17.8k views
  10. Guest #12227

    Hi to all, I have a device (a GigE camera) attached to a NIC of my Windows 10 PC, and I don’t need Kaspersky filter driver on it. The filtering slows down dramatically the image transfer, and at high transfer rates, images got lost. Same KIS version, same application on a Windows 7 PC: no issue. I read on some Kaspersky support page that the filter driver is hidden in Windows 10. However I found out how to uninstall it. After that, the camera images transfer functions properly. But I need the filter driver back on the other NIC interfaces, the one connected to the web or a LAN. How can I do that? Stefano P.

    • 0 replies
    • 2.3k views
  11. Guest #12236
    Started by Guest #12236,

    Hey, I am using Kaspersky Internet Security 2020 on my Windows 10 laptop for a few months but this week the same program stopped working. I tried reinstalling the program again. It has been installed but no shortcuts created not even in windows start menu but present in Program Files x86 folder. I tried to launch the program from the same folder but nothing happened not even a single message or screen displayed. Thanks in advance.

    • 0 replies
    • 819 views
  12. nicoret
    Started by nicoret,

    Today Kaspersky Internet Security popped up on my PC screen with the news that it would expire in 30 days and that I could renew it (and save “up to 20%”) by clicking on the big red “Renew Now” button. Here’s that, in Italian. I did, and was taken to the Renewal page. After clicking all the buttons and paying, I discovered I had not renewed Kaspersky Internet Security but had purchased, for the first time. Kaspersky Total Security. I wasn’t paying enough attention and was foolled by the “Renew” (Rinnovo) badge. So, it cost me 20% more than what I thought I was renewing. Well done, Kaspersky sales department! I’Il remember this next year. The only other immediate d…

    • 3 replies
    • 1.3k views
    Flood and Flood's wife
  13. Michael-Knight
    Started by Michael-Knight,

    I am using Kis 2020.I sometimes use Kis in interactive mode, I change the tick under “Network access” of “Trusted” group to “?”, so it even asks me if I allow internet connections of the apps in “Trusted” group. My problem is, when a service or an app is trying to access internet using svchost.exe it just says something like ““Host Process for Windows Services” is trying to connect to -an ip address and port number”.It looks impossible to see how I can see which service or app tried to use svchost.exe to connect to internet ,actually my intention is to be able to see not just which service or app is trying to use svchost.exe but also for some other files too. If I re…

      • Like
    • 8 replies
    • 7.9k views
    Michael-Knight
  14. Earl

    Kaspersky Internet Security wont scan a full scan or quick scan. Uninstalled and reinstalled same thing , not working. Running windows 8.1 KIS version 20.0.14.1085 (d)

    • 14 replies
    • 5.1k views
  15. Guest #12039

    Hi there, have Kaspersky DMARC protection, Email online protection, Yes or no?

    • 1 reply
    • 994 views
  16. dnewhous
    Started by dnewhous,

    This malware got installed on my computer when I installed some cheap antivirus that I have since removed. It is located at C:\Program Files\Appoint2k. There is a file for uinstalling the software, Uninstap.exe. The problem is that when I run it I get a message informing me that it is not compatible with this version of Windows. This malware is highly subversive. I am hoping that the awesome power of Kaspersky can be brought to bear on it with an update. I will try computer repair, but what can they really do?

    • 14 replies
    • 5.8k views
  17. OldComputerCPU
    Started by OldComputerCPU,

    It seems somehow a firewall packet rule named “Remote Desktop” became inactive itself automatically, is this normal? I’m using KIS 20 0 14 1085 (k) is this because I disabled remote desktop connection from gpedit.msc? I’m using Windows 10 1903 professional, any idea why is that rule turned off itself? I did re-enabled afterwards, Thanks

    • 0 replies
    • 1k views
  18. JPEKaspersky

    Good day My computer was repaired and Kaspesky Total Security Free was installed in English at the computer repair shop. As I'm Portuguese and have a license, I uninstalled this version and installed KIS 2020 in Portuguese and inserted my license, which had already been activated on the computer in question. A week ago, KIS 20.0.14.1085 (k) works perfectly with your license. Can I face future problems ? Grettings

    • 1 reply
    • 747 views
    JPEKaspersky
  19. Harish Kumar

    My Kaspersky Internet Security expires in another 6 days. It is installed in two devices, in my laptop and android phone. If I renew from my laptop, do I just get an activation code which I should enter in both devices? Or is a new software downloaded? In which case, should I activate from both devices? Or if it is just a new code that I will be getting, after obtaining the activation code, where should I enter it, since the license is still active and will be active for another six days. Should I wait for the current license to expire before activation?

    • 9 replies
    • 1.7k views
    Harish Kumar
  20. Shekhar
    Started by Shekhar,

    I am using Kaspersky Internet Security (KIS) in my Windows 10 laptop. Today, I observed that KIS is not starting automatically on startup and all its option in the windows context menu (the right click menu) have been disabled. When, I started the program from start menu and tried to scan a usb drive, the program started normally but suddenly, in the middle of the scanned process, it stopped abruptly. After trying many times, I am still not able to get it started or worked properly. Kindly help

    • 5 replies
    • 2.9k views
  21. sudip_basnet
    Started by sudip_basnet,

    I purchased kaspersky internet security and on installing on my windows 10 pc, the setup file does not opens. I tried downloading the KIS from from many different websites, the result is same, "The setup file simply does not opens" the system dose not even throws any exception. I tried downloading KIS from many different sources but the result is same. I have collected GSI log but i couldn't upload here. the link to GSI log is https://drive.google.com/open?id=1mMThCq78IBMnFZXXD55SktYeln8Mz_hS please provide resolution Thank you.

    • 18 replies
    • 7.9k views
    RavikiranDoesKnow
  22. vietchuong2018

    I scanned the file virus named patcher.exe, and did not detect anything. After that, I thought it was safe, so I copied the patcher to the installation directory and proceeded to patch. And unexpectedly, a new file was created, after I executed patch.exe. Kaspersky has detected the virus. Can anyone explain me about this, Virustotal result: https://www.virustotal.com/gui/file/b9612e5428d48c7a523059d60c982087d258a1b21077474c0dbf6f1ebee91397/community

    • 6 replies
    • 1.7k views
  23. Luis12345
    Started by Luis12345,

    So somone took over "my kaspersky" account. They changed my email address to theirs and now I lost my account. I obviously didn't authorize this. What can I do? I sent an email request to kaspersky but its very difficult to get a real person to help. What should I do?

    • 3 replies
    • 1.3k views
  24. Eternityman

    On my Kaspersky Mobile Internet security I activated the Apps Lock function for Samsung Notes App. Within Samsung Notes I have some lock notes. Whenever the Apps lock is activated for Samsung Notes, I try to open the Samsung Notes and it will ask for pin as unlock of the Samsung Notes Apps. But in Samsung Notes I have individual notes also lock by pin. Once I try to open individual notes Kaspersky will ask for pin again and after successful key-in it will ask again the unlock pin. This kept going in loop. The lock notes within the Samsung Notes will not open. If I use finherprint on Kaspersky Apps lock on Samsung Notes App it will say user cancelled fingerprint scan and…

    • 3 replies
    • 1.6k views
  25. Guest #12035
    Started by Guest #12035,

    Hi, Everyone uses search engines to sail and search for their interest in the digital world, I use Google Chrome every time the browser show me this message : Dangerous URL blocked , Object [gif-file removed] How can I skip or ignore these sites to not fall into them again.? How can I use your experiences #team_Kspersky to bypass these alerts? Any advice can give it to resolve or deal with this notification ? Especially when I visite the sites Thank you Small world of KasperSky Moderator note : Suspicious object deleted

    • 3 replies
    • 1.7k views

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.