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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. TKS_Dani
    Started by TKS_Dani,

    Hey Guys, I got a very disturbing Pop-Up and I don´t know how to deactivate it. Can you Guys help me out please? It looks like this. (I´m German so it is in my language) Thanks a lot!

    • 1 reply
    • 1.1k views
  2. ZaXxX

    Fresh install of windows 10 Pro x64 19042 KIS 21.2.16.590 Log in Kaspersky System audit every time windows starts: Protection is not running Component: Security Found in windows Kernel-PnP log (same time as this startet happening) Information ROOT/KL_KLIM6/0000 was deleted Information ROOT/NET/0000 was configured All sumer formating PC coz some weird stuff is happening with windows and kaspersky.. Don’t know if this was happening before.. Anyway, everyting works fine, in my kaspersky app and also in my kaspersky account all protection is enabled (except cam and spam because I don’t need them). Is it true that I’m protected if security is not running ??? Before I f…

    • 0 replies
    • 1.3k views
  3. Bukkdog
    Started by Bukkdog,

    In Windows 10 I can see that two versions of KIS are installed on my PC: 20.0.14.1085 and 21.1.15.500, installed in August, 2020 and just recently. Should I uninstall the earlier version (20.0.14.1085)?

    • 3 replies
    • 2k views
  4. Shelagh
    Started by Shelagh,

    I followed the link in the renewal email and logged in. I went to Licences and details, but there isn’t an autorenewal link for me to turn off. How do I stop the autorenewal please?

    • 1 reply
    • 1.9k views
  5. Guest #15506
    Started by Guest #15506,

    Hello friends Why is my Kaspersky not automatically updated? The methods I used to solve this problem: 1. Complete removal of software from the registry (completely) 2. Install the free version 3. Install the Internet Security version (current version 21.2.16.590) 4. Reset antivirus settings The latest version of Windows 10 operating system Installed Kaspersky KIS finally thanks

    • 0 replies
    • 798 views
  6. Guest #15299
    Started by Guest #15299,

    We are getting a false positive for “https://marcomcentral.app.pti.com/AssetMark/AssetMark/UploadImage.aspx” The site tests clean when I use https://opentip.kaspersky.com/ . Moderation edit : Link disabled

    • 5 replies
    • 2.3k views
  7. mathew daniel
    Started by mathew daniel,

    i bought a packet and it had 3 packets and i broke one and took the card and scratched it and downloaded everything and i had a trial pack going on but it says it is incorrect (the code) pls help thanks

    • 0 replies
    • 1.3k views
  8. leotavano

    Why these apps won't automatically update in Google Play Store? • Kaspersky Internet Security for Android • Kaspersky Safe Kids • Kaspersky Security Cloud • Kaspersky Secure Connection All other apps are automatically updated except these ones. Why? (I'm sure that the enable auto-update option is activated individually for every of these apps).

    • 5 replies
    • 2.3k views
  9. Diaghilev

    Hello, Yesterday I’ve tried to add a couple of .doc files as attachments to my email in Gmail; for one of them a virus was detected. Hence, I was unable to attach it. Neither KIS nor AVZ Toolkit unable to find any viruses (databases are up to date). Any ideas on what I have to do to find that virus and detect contaminated objects?

    • 2 replies
    • 1.4k views
  10. Guest

    I installed this version clean while keeping the necessary data from the previous installation of version 20. Now I see that there are report events in the file anti-virus section for different .msi files that are present in the system or removable drives. I scanned one of them located on a removable drive, and the reports about it ceased, I had two of those events from different days when I plugged the drive in. The files are all safe, some are installers for programs like Evince, and some for things like Nvidia PhysX. In the system they are located in C:/Windows/Installer. Should KIS be reporting these events if logging of all events is not enabled? I tried to find the …

    • 0 replies
    • 1.2k views
  11. SafetyHippo

    As a software suite that focuses on security and privacy it would be a natural extension to also include features that can remove meta data / exif / GPS coordinates from photos, videos also documents. When I take photos with my cellphnoe for items i want to sell online I don't like putting my GPS coorindates out there for thiefs to see the nice things I am selling and the exact position to go get them. When it comes to documents, Offifce, Acrobat etc there is also a lot of meta data stored that very few people care about but that can be pretty unfortunate. Some members of government have had to resign, people have gone to jail because they did not care for their me…

    • 0 replies
    • 764 views
    Flood and Flood's wife
  12. Patrick O'Keefe

    This sort of a continuation of thread https://community.kaspersky.com/kaspersky-internet-security-13/how-to-obtain-an-offline-installer-11454?postid=57171#post57171 asking about offline installer and preventing automatic upgrades. In that thread I was informed that KIS will now automatically upgrade to version 2021 and beyond. However, only 1 of my 4 computers has done that that upgrade. The other three stayed at 20.0.14.1085(m). I’ve confirmed that I do not have the registry hack in place that disables automatic upgrade. Has Kaspersky stopped doing the automatic upgrades or is there something special about these computers? (All are running Win10 2004.) If Kaspersk…

    • 14 replies
    • 2.9k views
  13. Guest #15441
    Started by Guest #15441,

    I have a canon IR ADV 400 printer/scanner and have installed the full software set including the Canon Network Scanner tool. I cannot get the scanner to work with Microsoft Fax and Scan with Kaspersky running or when i reboot it breaks the connection. I looked through all the settings and changed the network to trusted. Looking for some assistance in getting this resolved. Product is Kaspersky Internet Security on Windows 10 Pro. Thank you

    • 0 replies
    • 835 views
  14. Evan
    Started by Evan,

    Hi, i am using Mac kaspersky. I cannot browse Netflix today since ‘Your connection is not a private connection’, but i still browse yesterday. I can browse Netflix if i close the kaspersky application. Is there any problem?

    • 21 replies
    • 8.5k views
    Flood and Flood's wife
  15. krishna006
    Started by krishna006,

    My full scan took almost 12 hours and it reveled my computer had 436 objects (virus) and when i clicked resolve all it is stuck as the number 436 objects and a loading circle before it.

    • 1 reply
    • 3.7k views
  16. uziel75
    Started by uziel75,

    How to clear the SafeMoney list in the context menu: right click on the KIS logo near the system clock, then SafeMoney:open website? There is a few adressess, which I don’t need any more, and I want to clear the list. Option “configure” is not helpful, because the list, which opens after click this, is different. That list can be edited - I can add and remove urls, but in the context menu there are no changes.

    • 12 replies
    • 3k views
  17. Piroshki

    NTTドコモの d Wi-FiでセキュアコネクションVPNサーバーに接続しようとすると、接続できなかったり、接続に時間がかかることが多いです(時々、接続できます)。 デバイスはiOS (iPhone)です。 この場合、どのような問題と解決策が考えられるでしょうか。

    • 0 replies
    • 1.8k views
  18. hanisa
    Started by hanisa,

    I am using WSL2 on Win 10. Whenever there is a system reboot, WSL2’s virtual network adapter disappears from network center in control panel. It’ll appear again and connect to a network when WSL2 is launched. KIS doesn’t remember when an adapter functions like this. There is also no way to add/match this adapter to exclusion. I have to select ‘it’s a trusted network’ whenever i reboot and use WSL2. Would be nice if: I can make KIS know this adapter only spawns after i launch WSL2 after reboot. or, i can turn off “confirm my action for next 30 minutes” altogether or, there is exclusion rule to configure in KIS

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  19. LICIL
    Started by LICIL,

    Hello. Is it suggested to Enable Application Traces and to enable performance traces in KIS 2021? Thank you.

    • 1 reply
    • 3.2k views
  20. JPEKaspersky

    I noticed on the website: "https://www.kaspersky.com/downloads/thank-you/internet-security#download" , that the KIS 2021 MR2, is already available (not yet in my language). I have the following doubt: The update to the new KIS 2021 (MR2) is done automatically from KIS 2021 MR1 or i will have to download the standalone installer/setup from the Kaspersky website or under "My Kaspersky >> downloads". Thank you very much for any clarification provided. JPE

    • 7 replies
    • 2.5k views
  21. abkbisht

    Hi, Kaspersky version : kav21.1.15.500en_26175.exe Windows 10 home. I tried installing kaspersky internet security on my Windows 10 OS, but its failing every time I try installing. I have tried kaspersky cleaner tool and virus tool, still its not working. I even tried offline installation of kaspersky but it keeps on failing. Logs : 9228:18b4 14:06:59.660 *** ~ Files[:] *** 9228:18b4 14:06:59.660 *** ~ *** 9228:18b4 14:06:59.660 *** ~ </ExecutableINFolder> *** 9228:18b4 14:06:59.660 *** ~ *** 9228:18b4 14:06:59.660 *** ~ <AVState> *** 9228:18b4 14:06:59.660 *** ~ </AVState> *** 9228:18b4 14:06:59.660 *** ~ *** 9228:18b4 14:06:59.660 *** ~ <Err…

    • 3 replies
    • 1.3k views
  22. wgcuser

    I notice that my fresh install of K.I.S. v21.1.15.500 patch C does not not update data bases after startup, I’ve set a 5 minute delay but nothing happens. Having to use manual update. Automatic Rootkit scans take place, but use a database that is out of date.

    • 11 replies
    • 1.8k views
  23. StitchMaster
    Started by StitchMaster,

    It says it is a "Dangerous URL' but it will not let me add them to safe list hxxps://fits-accessories,com

    • 8 replies
    • 2.2k views
  24. Jayden Ng
    Started by Jayden Ng,

    I was going to this website and it said that connection is not protected. The certificate is still valid. Idk why its being like this as im a new kaspersky user. Should i proceed? Website:https://forum.kaspersky.com/index.php?/topic/204800-kaspersky-icon-covered-with-yellow-triangle-with-exclamation-point/&do=findComment&comment=1629618

    • 1 reply
    • 1.2k views
  25. Guest

    I want to download KIS I checked the website for hashes of the respective executable file but could not find anything. Can somebody provide it? Thank you

    • 19 replies
    • 2.9k views

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