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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. davelamorte

    Hello, my issue came up with the latest update a few weeks ago of my Kaspersky Internet Security (21.2.16.590 patch A). After extensive experimentation, I have found out that the module “Web Anti-Virus” is breaking my internet downloads. With any browser (Chrome, Firefox, Edge) but also with 3rd party file downloading software, whenever that module is on (I have tried changing any of its internal settings with no changes) this is what happens: I can use the internet without issues; When I try to download a file (from anywhere, even Google Drive, or nVidia drivers, or any other website), it begins downloading After a few seconds, or minutes, the download gets interrupted. …

    • 18 replies
    • 5.1k views
  2. Rakesh

    Busy Accounting Software (www.busywin.com) Version 21 is being blocked by Kaspersky with report of trojan in setup file. Busy Software support advising to mark its software as exclusion in kaspersky…..not sure if that is the right approach.

    • 0 replies
    • 1.9k views
  3. PSTAV

    After automatic update from KIS 21.1 and 21.2 to version 21.3. is automatically changing application setting. Why? Changing is setting “Mail Anti-Virus” - “Attachment Filter” and other. I dont like this! It’s not permissible for the program to change the program settings for these partial updates! KIS can't do that, please fix it. It also automatically installs "Kaspersky Password Manager" repeatedly when updating the application version (eg from v 21.2. to 21.3.). I dont like this! Thanks

    • 0 replies
    • 678 views
  4. jeffchua

    hello, i have a total of 6~7 devices and it’s an odd number for existed the plan which is 10 devices, I know i can buy 2 separated license to fit all the device in but because of the price difference stopped me. there more devices a plan is the cheaper it will be, and yes I’m a cheapskate and trying to figure out how to save more, and i know there’s other antivirus product out there with the price cheaper than kaspersky. I have been using various brand, and i like kaspersky the most, with all the other product have come to reaching expired, i wish to switch them all to kaspersky, that why i’m facing this problem now, either spending more having two license or stick with t…

    • 0 replies
    • 845 views
    Flood and Flood's wife
  5. Clem F.
    Started by Clem F.,

    My two main browsers (Chrome and Firefox) are set up to be protected by Kaspersky safe banking tool. I tried to purchase Woolworths e-wish cards through RACQ many times, and each time received the response that they were unable to process at this time. Finally, after several days, I thought why not try my Opera browser (which isn’t set up for safe banking)? Immediate success. Maybe Kaspersky should be fixing this glitch. I have Kaspersky Internet Security 21.3.10.391(a) on a PC operating Windows 10.

    • 0 replies
    • 1.6k views
    Flood and Flood's wife
  6. Golomar
    Started by Golomar,

    Hello: I have been having a recent problem with my Windows 10-based Kaspersky Internet Security where the Background Scan will ‘hang up’ at 1% of the scan and then quit: This is a relatively recent problem because I remember the background scan running smoothly and to completion not too long ago. I religiously update my Windows 10 operating system and run frequent manual updates to my KIS database including both Quick Scans and Full Scans with no problem. Anyone having a similar problem? I would also like to know if I can manually run a Background Scan as used to be possible in previous versions of KIS. Thank you.

    • 12 replies
    • 3.4k views
    Flood and Flood's wife
  7. agpilot40
    Started by agpilot40,

    Hi group. I have 3 devices under my Kaspersky account. All three were have been connected in the sam way. 2 of them are green. Unfortunately one is marked as black with “?” (question mark). What went wrong? How to solve it?

    • 0 replies
    • 554 views
  8. JMarcelo
    Started by JMarcelo,

    I have 3 Internet Secuirty licenses. I currently use the Safe Money feature on my Windows PC. But I want to use it on my android smartphone. I downloaded and installed Internet Security on the smartphone, but I cannot see the option to use Safe Money in this case (for example, I cannot activate the protected browser). Could someone guide me how can I use Safe Money with their protected browser on my android smartphone?

    • 0 replies
    • 1.4k views
    Flood and Flood's wife
  9. User303
    Started by User303,

    So I have recently installed Kaspersky internet security on my computer, after the install it detected some trojan (nyss.exe, process1.exe) and asked to disinfect and reboot. which I did, now when I want to view reports it just hangs at the report windows with some overlapping UI elements, I tried everything cleanup disk defrag troubleshooting etc. , quick scan hasn’t detected anything and full scan would apparently take 20+ hours, which I don’t have, I even cleared the reports then at-least the report window didn’t freeze, but as soon as I got one log(update log) opening that tab immediately freezes the window, I don’t know what to do now. And some weird things also happ…

    • 5 replies
    • 2.3k views
  10. Guest #20814

    I bought Kaspersky Internet Security several days ago. But it has been installed my internet connection keeps on disconnecting in the middle of my work. Is it because of the LAN or something else?

    • 0 replies
    • 3.1k views
  11. darkrajput42

    I want to block all the outgoing connections from my Laptop through Kaspersky Internet Security. Kindly guide me regarding the same. OS Name - Microsoft Windows 10 Pro OS Version - 10.0.19042 Build 19042 Kaspersky Internet Security (Application Version - 21.3.10.391 (a)) Also, I want to confirm whether the incoming connections are blocked by default? Thank You. Windows Firewall Screenshot.

    • 2 replies
    • 4.9k views
    Flood and Flood's wife
  12. macel

    hi .. i reset my windows. kaspersky did not accept my license and gave more device warnings. I logged into my kaspersky account, deleted the device, and still did not accept it. what should I do.

    • 0 replies
    • 626 views
    Flood and Flood's wife
  13. Janny
    Started by Janny,

    i did not want an adware that wants to continuously bother me to speed up my computer without even an option - do not disturb me - do not show me your face again - no more notificationson this - I curse you and your company ? While I can block all notifications from this so disgusting thing - that I had no problem for decade or more - this is not a solution - I want notification of threats etc - but No suggestions. How to disable Kaspersky telling me to Speed up my computer and even disable suggestion to install pwd manager -- i hecking do not want it --- do not prompt me to install it every now and then ! definitely - do not even try to give me suggestions to spp…

    • 5 replies
    • 1.4k views
    Flood and Flood's wife
  14. Guest

    Hi, I’m a relatively new user to Kaspersky(KIS). I recently discovered that certain applications(IntelliJ, maybe a few others) have failed to start(or if they’re starting, but taking so much time, that I end up giving up) whenever Kaspersky is running. I now have to disable the AV all together, in order for IntelliJ to start up. Once I disable KIs, IntelliJ starts up directly. I also realize that whenever IntelliJ(iJ) starts up(immediately after pressing iJ.exe, iJ does not load on monitor), Kaspersky raises the CPU usage, and it gets to around 80-95%. It’s a relatively new problem, and haven’t had that issue before. Has anyone else experienced this issue? EDIT: Windo…

    • 0 replies
    • 751 views
  15. Rhys
    Started by Rhys,

    Hello, I am not very good with computers so please be patient. I ran virus check on Kaspersky Internet Security last night (07/04/2021), and Trojan-Spy.Win32.Xegumumune.gua was found In downloads folder setup.exe of Redragon Wired Gaming mouse program I downloaded from my mouse manufacturers site for new mouse on 23/11/2020. I have two concerns. First, how do I determine how much damage has been done to my computer system and personal information such as bank details, credit card etc. and second, why did it take Kaspersky Internet Protection so long to detect this. I am using WIN 10 64 bit Version 2004 (OS Build 19041.867) Kaspersky Internet Protection Application V…

    • 6 replies
    • 14.9k views
  16. Guest #20652

    I need to disable the kaspersky plugin or extension or add on or whatever it’s called in Firefox. It seems that the interface has changed. I can’t find the kaspersky add on. Yet I see the teddy bears by the site. I don’t want my antivirus to change my browser. Anyone know what to do?

    • 1 reply
    • 669 views
  17. Hoggorm

    Hello, In the last few months (possibly since I upgraded from KIS 2020 to 2021) I’ve seen issues with multiple websites when the anti-banner feature is on. A few examples: Speedtest.net - I do not get any upload speed when anti banner is on. When off all is ok. SAS.no - Unable to log in, find and buy tickets.. When off all is ok. Wideroe.no - Unable to log in, log off, pay for tickets. When off all is ok. Google Drive - Unable to download files. Works ok when off. It is very strange however that I have two computers where one produce these errors, the other does not. On the computer producing these errors I’ve tried to reset all settings without success… I would lik…

    • 5 replies
    • 900 views
  18. Fablo
    Started by Fablo,

    Hello, I am protected by Kaspersky Internet Security again since a few days. A year I was with Bitdefender and I must say no thanks never again with it. Yesterday I did a system scan and it found 2 "trojans" in the mozzila folder. True;injection.js;injection.js; C:\Users\Fablo\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{DB981CCA-088E-4731-A4A2-2FE218703C0E}. xpi/;HEUR:Trojan.Script.Generic;HEUR:Trojan.Script.Generic;11.04.2021 11:30;Deleted and True;{DB981CCA-088E-4731-A4A2-2FE218703C0E}.xpi;{DB981CCA-088E-4731-A4A2-2FE218703C0E}. xpi; C:\Users\Fablo\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\;HEUR:Trojan.Scrip…

    • 10 replies
    • 1.6k views
  19. Apal

    Today, I tested kaspersky safe money after installing kaspersky internet security software. And what I saw that when I turned on screen recording from obs studio or, taken screenshot using snap tool, it was showing all the details of bank website which I was accessing using safe money, which means it’s not blocking them. So, question arises that, Is it really protecting my banking info ?

    • 0 replies
    • 745 views
  20. ashumer

    I want to export safe money websites from Kaspersky Internet Security v 21.2 and import it in version 21.3-Have tried exporting from Manage setting, saving this .cfg and imporing in the version 21.3 but my safe money shortcut ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.3\avpui.exe" -safebanking] does NOT show the websites Any suggestions Many thanks ashumer

    • 4 replies
    • 1.6k views
  21. Megasnake101
    Started by Megasnake101,

    So about a week ago my kaspersky internet security updates to v 21.2.16.590 but I went to control panel and I see I still have v20.0.14.1085 still installed. Same for secure connection. Is that correct or should that have uninstalled with the new version? If so, am I good to uninstall it without affecting anything?

    • 2 replies
    • 4.9k views
  22. GoNavy
    Started by GoNavy,

    Spent a night trying to find a solution...nada. Going to the community next. I’m trying to manage the various applications on my computer. But one of the application’s I’m looking for isn’t in the big list of Applications that is presented to me. How do I add or find that application so I can set a rule with Kaspersky on how it operates? I’m running the latest version of KIS. Thanks.

    • 3 replies
    • 996 views
  23. Sameer Waheed
    Started by Sameer Waheed,

    i live in Afghanistan and bought a Kaspersky internet security from local computer Plaza where the topic is printed on scratch card but while activating the product it says invalid region

    • 0 replies
    • 737 views
  24. Oliver_Lee

    https://1drv.ms/u/s!AmnkHU5AHfP3g9Azc6pQaw4-Xphg2w?e=t4pu3a I record a video.

    • 4 replies
    • 970 views
  25. SaileeDas

    I am trying to execute a jar file to install Weblogic server. The output is written to the log file as shown in the console but the OraInstall2021-04-08_10-20-38PM folder is empty. Please help in tracking the issue. I need the log file to trace the paths. C:\Users\DELL\Downloads\fmw_14.1.1.0.0_wls_lite_quick_Disk1_1of1>java -jar fmw_14.1.1.0.0_wls_lite_quick_generic.jar Launcher log file is C:\Users\DELL\AppData\Local\Temp\OraInstall2021-04-08_10-20-38PM\launcher2021-04-08_10-20-38PM.log. Extracting the installer . . . . . . . Done Checking if CPU speed is above 300 MHz. Actual 1992 Passed Checking swap space: must be greater than 512 MB Passed Checking if th…

    • 4 replies
    • 1.4k views
    Flood and Flood's wife

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