Hello,

 

I have an issue where when I’m using Google Chrome browser, I get notifications from Kaspersky Internet Security to install Kaspersky Protection Extension as seen below:

 

 

However, I’ve installed the Kaspersky Protection Extension as seen below:

 

 

Does anyone knows how to resolve this issue, or is this a bug?

 

My current Kaspersky Internet Security version is 21.2.16.590, Chrome version is 86.0.4240.198 (64-bit) and OS version is Windows 10 build 19041.630 (64-bit).

 

Any help would be very appreciated!

Hello @MatthewI,

Welcome back!

Select the tiny down arrow V, select Ignore

 

Thank you🙏

Flood🐳 +🐋

Hello,

Could you reboot your PC and check this issue again？

Regards.

I have a similar problem but the notifications come as pop ups, nothing is noted in the notifications page.

Hello @RoMo5, 

Welcome back!

1. Which version & patch(x) is installed → on the Windows taskbar, rightclick the Kaspersky icon, select About? 
2. How are Windows notifications for the Kaspersky application configured? 
3. How is Setup notifications configured → images 1 to 3? 

Windows notifications

 

Please let us know?

Thank you🙏

Flood🐳 +🐋

Hi, answers as follows

1. 21.2.16.590(b)

2. 

3. Set up notifications

4. 

5. 

6. 

7. Hope that is all you require. Thanks for your help so far.

Hello @RoMo5, 

You’re most welcome☺

Thank you for posting back & the images👌

In Notifications → Set up notifications, scroll down to the bottom of the window, how is Using Google Chrome? Activate the Kaspersky protection extension to increase your level of protection while online configured? 

Please let us know?

Thank you🙏

Flood🐳 +🐋

Hi again.

Both ‘save in local report’ & ‘notify on screen’ are ticked in green.

The notification issue with Kaspersky extension in Chrome supposed to be fixed in MR3 version of product (release in February).

Thanks. This answers my question and hopefully it will be fixed in MR3 version.

Your time and trouble is appreciated.

Still getting the Chrome Extension notification so it does not seem that MR3 version has cured the problem.

Have you any further news Anton?

Hello @RoMo5, 

Welcome back!

1. Is MR3 set as in image 1? IF “yes”, close Chrome, uncheck Notify of screen, exit KIS → rightclick the KIS icon on the Windows taskbar or hidden icons; restart KIS, restart Chrome → recheck “ Chrome Extension notification” ? 
2. Referring to (your) original MR2 image set, what was the Recommendation → image 2?
3. In MR3, are there any Recommendations? 

 

Please let us know?

Thank you🙏

Flood🐳 +🐋

Sorted. Thank you very much.

RoMo5

Hello @RoMo5, 

You’re most welcome☺ !

Thank you for taking the time to let us know the issue is resolved🤸

Flood🐳 +🐋