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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. A Crab

    Have Kaspersky Internet installed on three computers. One computer was returned to the vendor but I did not uninstall the software. I bought a another computer and want to install the the Internet Security software on it. How do I get authorization to install the software on the new computer? In My Kaspersky, four computers are listed. How do I identify the computer that was returned to the vendor?

    • 0 replies
    • 679 views
    Flood and Flood's wife
  2. Phatairs
    Started by Phatairs,

    I get loads of ‘download denied’ and ‘previously opened malicious link detected’ pop up notifications either from chrome.exe or OUTLOOK.EXE all referring to the same site (shopstorys.com) I don't know why it doing it or what it means but 100+ pop-ups a day with sound! is annoying. Can anyone help?

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  3. CWW

    Hi, I noticed today (though it has been happening for a few days at least) that my antivirus software wasn’t working. When I tried to run the app, a box popped up to say avpui.exe is missing. When I looked at the folder contents, it was only shortcuts. I run Windows 10 on my machine and my Kaspersky Internet Security version 21.3.10.391 I ran the virus scan that I downloaded from Kaspersky’s website and it detected the following- (Screenshot attached) HEUR:Backdoor.Win64.Agent.gen not-a-virus:HEUR:RiskTool.Win32.Convagent.gen HEUR:Trojan.Win32.Miner.gen Trojan.Multi.GenAutorunTaskFile.a Then i unisntalled, reinstalled and ran a scan and it found two more. (attached)…

    • 3 replies
    • 1.9k views
  4. csc

    Kaspersky is blocks HTTPS localhost despite add https://localhost to exclusion. Any solution? Kaspersky Anti-Virus Version: 21.2.16.590 Thanks Cesar

    • 3 replies
    • 2.5k views
  5. Guest

    Hey guys. Today I tried some settings in Application Control by setting it to "deny everything by default" and I really liked this setting because it makes me more secure, making applications that are unknown to KSN or that are started before Kaspersky on Windows startup not have permissions to run. Where can I find links to fully explore application control and all its possibilities with it? Where can I find a website that explains the categories of application control such as: Low restriction, Reliable among others. Thank you very much for your personal help.

    • 2 replies
    • 1.9k views
    Flood and Flood's wife
  6. chris760

    I have 106 days left of my internet security, I have tried transferring the version i have now to a new laptop but i am not getting all the features. I have windows 10. the version of my kaspersky is 21.2.16.590 (c) would appreciate help please Chris

    • 1 reply
    • 702 views
  7. angela wong

    Dear Officer, Please check this activation code [deleted] is for how many user ? I didn’t authorize Kaspersky to renew for this but I receive a massage from my credit card banker that my account has been debited the amounted of RM180.20 on 26 April 2021 at 16:20:22. This is a serious case please check all the details and reply to me as soon as possible. Thank You. Angela

    • 0 replies
    • 653 views
    Flood and Flood's wife
  8. PLSignal
    Started by PLSignal,

    My latest version of Kaspersky Internet Security has found HolcusTopicalSoft.exe adware, but when I select [Resolve], a whirlpool icon appears as if it’s being resolved, but HolcusTopicalSoft.exe instantly reappears. How do I get rid of this thing once and for all? Thank you.

    • 1 reply
    • 725 views
  9. ArunJeyaraman
    Started by ArunJeyaraman,

    When I try to update the Mac OS in Big Sur, it always errors out with unable to download error in the end. only way to update is to quit Kaspersky. anyone else having same issue?

    • 0 replies
    • 592 views
  10. ias0na

    I have spent a considerable amount of time, in order to have software behave exactly the way I want to. This is the very first thing I do with every software/tool that I install/use. So the security software is no exception. As far as KIS goes, I have set a custom level of protection, keeping only the features that I need. I have also explicitely selected that updating is to be done manually only. And yet, KIS chose to ignore my settings. A month ago, a friend with whom we bought a multi-license for KIS, complained that ‘something changed’ to his KIS and that some additional apps came up (Safe Money). Initially I didn’t pay much attention, as I though that he did some…

    • 11 replies
    • 3.7k views
  11. debgram
    Started by debgram,

    I’m trying to set up my Ebay under safe money and I just updated everything on KIS and when I go to ebay nothing happens it just stays the regular browser. I have it set for Chrome and it still doesn’t work.

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  12. ANWAR BASHA
    Started by ANWAR BASHA,

    Very often I receive the message “Your Previous Launch Has Failed. Do You want the send the report”. How many times should I have to send the report. Please clarify Regards

    • 1 reply
    • 1.2k views
  13. ChrisW
    Started by ChrisW,

    Hi Trying to get the anti theft feature working on two android phones - Huwawi P20 and OnePlus 6T. The app is configured as an Admin and has been given the permissions needed from what I can tell, however the lock/locate, mugshot and alarm only seem to work when the devices are unlocked. Any ideas where Im going wrong?

    • 2 replies
    • 2.6k views
    Flood and Flood's wife
  14. Byeong-gwon Kang

    “You have exceeded the maximum number of activations allowed for the entered activation code” how to activation my kis product?

    • 0 replies
    • 606 views
    Flood and Flood's wife
  15. scott14

    Where is the command to shut down or suspend computer after scan in KIS v. 21.1.15.500 (a)? It was useful in earlier KIS versions. I can not find it in KIS v. 21.1.15.500 (a). Thank you for answer. Scott

    • 27 replies
    • 7.1k views
  16. danbiz

    I have Kaspersky Internet Security for 3 devises and 3 years which I bought in October 2016 for my HP laptop computer. My license expires tomorrow. The renewal cost is 149.99 but a new license only cost 95.99. Can I wait until my license expires and sign up as a new user and pay only 95.99 ? OR will the Kaspersky company inform me that I cannot sign up as a new user and that I have to renew at a cost of 149.99. I don't want to pay the 95.99 cost , and a few days later, be informed by Kaspersky that I cannot sign up as a new user and go through a lot of trouble getting my money back from Kaspersky. Thank You Very Much, DanBiz

    • 2 replies
    • 3k views
  17. Guest #11600
    Started by Guest #11600,

    Hello guys, recently my KIS popped up a notification like 8 times under one minute and it happened in any other day too. It said “The network attack Scan.Generic.PortScan.TCP has been blocked” I’ve been searching in the internet that the PortScanning is kinda dangerous, and can steal data. The attack came from the same IP but different port, I’ve also looked up the attacking computer IP, and found that the IP is private and I cannot locate it (although maybe not important to locate). I just worried that a hacker might steal my data / information and hack my accounts. Is there something I can do or simply relying on Kaspersky to continuously blocking t…

    • 21 replies
    • 11.3k views
    Florian Weber
  18. wolfgirl
    Started by wolfgirl,

    Hi, both my computers are ready for the scrapheap. How do I transfer my kaspersky licences over to new computers please? can you make it simple as I am not tech minded, thank you

    • 0 replies
    • 1.2k views
  19. MarauderDeuce
    Started by MarauderDeuce,

    Images are being blocked in the VIP section of Lego.com, as best as I can tell this is only happening on that one site - affecting both Firefox and Chrome. Images are fine on the main Lego site and the Ideas site, it is just in the VIP section. Is only happening on my computer, my Android tablet and phone are displaying the site properly. I do not know for sure that this started when I installed Kapersky but it certainly has been happening since I have had it installed. Separate from trying to solve this I have cleared cache and cookies without any effect on this problem. Asking elsewhere someone suggested that the images were being blocked because they were hosted on a d…

    • 0 replies
    • 920 views
    Flood and Flood's wife
  20. Guest #21026
    Started by Guest #21026,

    Hi: I just bought a subscription to Kaspersky Internet Security for Mac. After about a minute, after the program starts up, my Chrome and Safari web browsers can no longer access websites. However, I can ping the 8.8.8.8.. I’ve had to remove the Kaspersky Internet Security in order access the web via Chrome and Safari. Tell me please, how do I remedy this situation?

    • 0 replies
    • 734 views
    Flood and Flood's wife
  21. Guest
    Started by Guest,

    I have a valid activation code but it gives me Number of activations using this code exceeded i format my pc today and delete the key before that (so i can reactive my kaspersky) what i can do now ? i dont have any proof for purchase

    • 0 replies
    • 556 views
  22. Apal

    Databases of kaspersky internet security is not updating automatically every 2 hours in both the laptops.

    • 4 replies
    • 1.5k views
  23. Teke
    Started by Teke,

    Mac OS Catalina 10.15 にてKaspersky インターネットセキュリティーを使用しています。 最近急にネット速度が遅くなり原因を調べていたのですが、kavd なるものがメモリーやネットワークを占領していることがわかりました。 kavd を調べるとKaspersky 関連で有ることがわかり、試しに保護機能を無効にしてみたところネット速度が元に戻りました。 しかし、保護機能を有効にするとほとんど通信できないレベルになってしまいます。 同様の症状を解消された方、もしくは解消方法をご存知の方いらっしゃいましたらその方法を教えて頂けたら幸いです。 よろしくお願いします。

    • 0 replies
    • 1.8k views
  24. byrdiebop

    I notice that when I lock and locate my mobile device, it requests my devices PIN I set within the devices settings, but I wish for it to use the secret passcode I set using my kaspersky. How might I change this? I am uncertain if I caused this issue during the set up.

    • 0 replies
    • 966 views
    Flood and Flood's wife
  25. JOPEM321
    Started by JOPEM321,

    Whenever do a google search , browser change to “browserimprovements.com” Is it a fraud site?

    • 0 replies
    • 806 views

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