Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Casper in Sky
    Started by Casper in Sky,

    Hello, First of all, I apologize in advance for my English. I am writing you to ask a question that seems very important to me. We often hear about companies and hospitals (for example) that have been hacked, or whose data is subject to ransonware. Is it possible to have information or maybe even a list of the security solutions that were used each time? For example, I would like to know whether Kaspersky has been able to protect its customers better than others? And which security solutions have failed the most? Some will answer that each case is unique and that everything depends on the configuration and the chosen parameters, but I would like to disregard this fact an…

    • 0 replies
    • 871 views
  2. akhilrajau
    Started by akhilrajau,

    Hi I am facing some issues in captcha. I am facing this for months. For all websites, captchas are not working. This is for all browsers. Today, i closed Kaspersky Internet Security, and it is success. So please guide me which service / option blocking this? Regards, Akhilraj

      • Like
    • 24 replies
    • 8.6k views
    Flood and Flood's wife
  3. Eudald Serra
    Started by Eudald Serra,

    Hello! I’ve been a Kaspersky user for a long time and I can’t really get the hang of the new 2021 interface. Small things like not being able to drag files for a selective analysis or configuring your pc to shutdown after a full scan(at least from what I’ve seen) just make the app less user-friendly, at least for me. That’s more or less my whole point. So, is there any way to revert the interface or at least customize it? Looking forward for your responses ^^.

    • 4 replies
    • 1.6k views
  4. dnorth
    Started by dnorth,

    I’ve just been ‘upgraded’ to KIS 21.2.16.590 (b), and found that some of the scroll bars don’t work properly. E.g. on the main Settings screen, if I click below the scroll box, it should page down, but nothing happens. To scroll down, I either have to drag the scroll bar (which is much more awkward with a touchpad) or use the keyboard. This is very annoying.

    • 4 replies
    • 1.6k views
    Flood and Flood's wife
  5. Guest #21448
    Started by Guest #21448,

    hi a few days ago my computer got a virus or ransomware .wrui that encrypted my files and i want to know if karspersky can remove it from my system and if there is any way to decrypt my files

    • 0 replies
    • 1.1k views
  6. Sonny3Golf

    I am trying got connect my EOS200D to my Windows PC via Wi-Fi. All goes well according to the instructions in the Canon Guide until I get to the screen which informs me that the pairing process is in progress and at that point nothing happens no matter what I do. The message on the screen is "EOS-F7397B pairing (connection) with the computer in progress. Start EOS Utility on the Computer" but absolutely nothing happens. The camera is visible on the PC in two places: 1. In the Network settings in the lower toolbar and 2. also in the Setting page for Wi Fi. The Canon Utility program also appears in Kaspersky’s “Trusted” section but the sub program “Pairing” does not appear…

    • 12 replies
    • 4.9k views
  7. ajihan

    I don’t know when this happen, I guess after a Windows 10 update or Kaspersky one. Usually when I want to scan for virus in a file, just right click a file and click scan for viruses. But none of the Kaspersky app context menu appear when I right-clicking a file after the update (which I forgot Windows one or Kaspersky).

    • 3 replies
    • 2.5k views
  8. Mustofa

    What is the solution of fatal error 27310. Failed to install digitally signed catalog file.

    • 1 reply
    • 1.9k views
    Wesly.Zhang
  9. Rimanah

    I have a very strange issue and an issue that isn’t a new one. A year ago I once scanned an almost empty folder with few of my photos - coming out as this: “1 object detected, 1 object desinfected”. Of course it was strange itself to be found in a folder of this kind, so I checked what kind of malware that was. To my suprise there was nothing in quarantine nor the scan report. There was a detection, but no file or malware. That year ago I figured out repeating many and many scans in 1-2h caused this to happen again - it didn’t matter what kind of scan or even file was scanned, it just happened once in about a hundred scans. So I reported it to the tech support and they to…

    Flood and Flood's wife
  10. CriCripedia

    Hello, I’m trying to define an application specific firewall rule and I’ve an error message on the windows where applications shall be listed “An error processing data has occured. Data is unavailable”. I’m using KIS v21.3.10.391(a) on windows 10 pro version 20H2 (build 19042.928). How can I solve this issue ? Best Regards Chris

    • 4 replies
    • 1.6k views
    Anton Mefodys
  11. cardanstch
    Started by cardanstch,

    Any help would be much appreciated!! In the last few days, Kaspersky Internet Security has been giving me several errors. It is flagging one file as corrupted, but the system file checker has found nothing, and another is saying an object is not being processed. This is the first error, Today, 5/4/2021 9:12:40 PM;E:\;Not processed;Object not processed;;;File;E:\;;Not processed;;;;DESKTOP-BBOCAVG\Football;Active user This is the second error, Today, 5/4/2021 9:04:01 PM;C:\Windows\Temp\{FA768BE1-6D81-4D96-96B3-041FA1A13A60}\kpmwin9.0.2.767.0.0.0\bases.cab\Data\wnstat2.xms;Corrupted;Object corrupted;;;File;C:\Windows\Temp\{FA768BE1-6D81-4D96-96B3-041FA1A13A60}\kpmwin9.0.…

    • 0 replies
    • 899 views
    Flood and Flood's wife
  12. static-klingon

    I’ve had this happen about 6-7 times in the past week. The problem will go away on it’s own, but quickly returns. I would like to know what’s causing this issue and find a permanent fix. Thanks for any help!

    • 0 replies
    • 2.4k views
    Flood and Flood's wife
  13. FredUS
    Started by FredUS,

    When secure keyboard input is enabled, it makes my laptop keyboard malfunction. Sometimes I cannot capitalize letters or place commas or question marks, etc. Once I disable this feature, keyboard works perfectly.

    • 2 replies
    • 2k views
  14. Guest #7530
    Started by Guest #7530,

    Just in case others have this issue, I was trying to figure out why I couldn’t connect to the destiny 2 servers. It turned out to be Kasperksy. What is odd, is that it didn’t matter if I turned protection off, or trusted destiny 2 application, or uninstall the “secure connection” adapter. It took a full Internet Security uninstall to resolve the issue. I am sad I won’t be able to use Kasperksy anymore, but unless there is a bug fix for it, it’s not worth it.

    • 2 replies
    • 11.1k views
  15. MikeSamurai

    As the title says Youtube page doesn’t work as it should (see picture below). I had the exact same problem almost a year ago but then it fixed in an update. Also the captcha on some sites doesn’t work(see second picture below). Although these problems occur in browsers(i checked it in Mozilla Firefox and Microsoft Edge) the good thing with the last update is that Kaspersky Internet Security program interface(or UI if you prefer) now looks better and works faster than before(nice change). In version 21.2.16.590 (c) that i was before nothing of these problems happened though as i said the program interface was slower and didn’t have visual improvements of the last update.

    • 6 replies
    • 1.4k views
  16. David27
    Started by David27,

    This suggestion “in progress” was never added https://forum.kaspersky.com/index.php?/topic/354416-adding-an-email-signature-feature-in-progress/ Or is it in the Outlook Plugin?

  17. george26
    Started by george26,

    Hello, I have issues with watching videos from this url: atresplayer,com/programacion/ It´s a spanish tv page and I cant watch the videos. I´ve tried to put the url in secure navigation and internet protection exceptions but still can not watch the videos. When I close Kaspersky I can watch it but I dont want to risk at all. Have you got any suggestions for resolving the issue? Sorry for my bad english. Thanks! EDIT: I´ve tried with all the browsers but still can not watch it.

    • 0 replies
    • 1.2k views
    Flood and Flood's wife
  18. Guest #21274
    Started by Guest #21274,

    I looked up how to stop my renewal but none of them is right. I cant find my order number nor is there a button to manage my license in my kaspersky page There is suppose to be a mange license button where the red circle is, according to my research. I really need to cancel my renewal, this has been burning a hole in my pocket for years now.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  19. chibikiwi

    Malicious object detected in "Web Anti-Virus" but no option to disinfect or delete. Event: Malicious object detected User type: Active user Application name: chrome.exe Application path: C:\Program Files\Google\Chrome\Application Component: Web Anti-Virus Result description: Detected Type: Trojan Name: HEUR:Trojan.Script.Miner.gen Precision: Heuristic Analysis Threat level: High Object type: File Object name: wsq Object path: wss://staticdesk.com MD5: B0C4A660FFE4EEB5C4128CA55B1982C0 Reason: Expert analysis Event: Download denied User type: Active user Application name: chrome.exe Application path: C:\Program Files\Google\Chrome\Application Component: Web Anti-V…

    • 0 replies
    • 3.2k views
    Flood and Flood's wife
  20. Guest #21270
    Started by Guest #21270,

    My cell even after A factory reset gives me an option to use a randomize MAC address any thoughts on this as I thought this was highly illegal I’ve tried to report this and I’ve gotten nowhere as it’s happened on my previous five phones my newest one a Motorola power I received in the mail today after I’m boxing it as I’m connecting to the Internet it immediately gives me the same option where I can use a randomize MAC address or the device MAC addressWhat should I do with this

    • 1 reply
    • 1.2k views
    Flood and Flood's wife
  21. Skynet

    Hi, I’m running Windows 10 20H2, fully up to date with windows updates. I was running KIS 21.2.16.590 c and that was working perfectly. Earlier this week it upgraded itself to 21.3.10.391 b, since then I have two annoying problems : If I open Notepad and paste the EICAR AV test string into the file and save it, KIS no longer reliably detects the file. On some boots of the machine it will detect the file as soon as I create it, but then on other boots of the machine it does not detect the file when I create it. Web anti virus works fine every time, so if I try to click on the EICAR test file on the website "https://www.eicar.org/?page_id=3950" it is always detected. Als…

    • 1 reply
    • 2.4k views
  22. Eusique

    Dear, good afternoon! I have a problem connecting via cable to my router on the Internet. I have a desktop and with a USB adapter I connect it smoothly to my router, but via cable I can't. I have the following internet adapter: Connection-specific DNS suffix. . . . . . : Description . . . . . . . . . . . . . . . . . : Kaspersky Security Data Escort Adapter Physical address . . . . . . . . . . . . . . : 00-FF-36-15-C4-7C DHCP Enabled. . . . . . . . . . . . . . : Yea Automatic Configuration Enabled. . . . . : Yea Local link IPv6 address. . . . . . . . : fe80 :: f4e9: b66c: 2f86: becb% 7 (Preferred) Auto Configuration IPv4 Address. . : 169.254.190.203 (Pre…

    • 0 replies
    • 2.8k views
  23. StefanL38

    Hello, I exported my collected emailadresses from thunderbird to a *.CSV-file and then tried to import those emailadresses into the Antispam-function of KIS2021. The import did not work only stating there was an error but not stating WHAT the error was. So how must a *.CSV-file look like to make the email-adress-import into KIS2021 Antispam a success? I tried a single columm CSV-file with emailadresses. But this did not work.

    • 1 reply
    • 872 views
  24. Guest
    Started by Guest,

    I am looking for a security suite which does not require an account. From what I have read in the forum: I can buy a boxed Key in a computer store and install the product without registering an account. When I reinstall Windows 10 on my PC it will not ask for Windows 10 key and it will activate itself automatically. But after the fresh install of Windows I would obviously need to install Kaspersky Internet Security again. Will it then ask for the respective product key? If it will - and if I would need to provide it again could it lead to problems/not activation? thank you :)

    • 0 replies
    • 619 views
  25. RichardfromStony
    Started by RichardfromStony,

    My software is :- Windows 10 Home x64 Build 19042. Chrome Version 90.0.4430.93. Kaspersky Internet Security 21.3.10.391 (b) Kaspersky Protection Extension 1.5.13.0 On the Chrome status bar there is a green icon showing that the Kaspersky Protection extension is active. However, with just about every restart of Windows I receive a notification from Kaspersky, recommending me to install the extension. Is this likely to be a spurious warning, or is the extension really inactive?

    • 5 replies
    • 1.4k views
    RichardfromStony

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.