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MOMO payment error in Vietnam area

Go to solution Solved by Flood and Flood's wife,

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  • Solution
1 hour ago, 59sdesign said:

Hi, this is the error I got when paying with MOMO in Vietnam area

Hello @59sdesign


  1. Does the same error repeat in all supported browsers: Edge & Firefox - as well as the Chrome browser you've shown? 
  2. IF Private Browsing is - Data collection is allowed - for shop.kaspersky.com.vn, Momo, does the Momo issue repeat (image @ the end of topic)?
  3. IF Anti-Banner - Banners on shop.kaspersky.com.vn, Momo, are allowed, does the Momo issue repeat (image @ the end of topic)?
  4. In KIS Reports, are there any events - that reflect the issues? 
  5. Contact support, on the support page, fill in an Email or Chat, then select Order and payment issues, Pricing, discounts, how to purchase, etc., template - provide a detailed history, include the video & a copy of the error, you've copied above; support may request logs traces & other data; they will guide you. 
  6. Include the current OS version & build & if there's installed Kaspersky software, the name, version & patch please? 
  • Please share the outcome with the Community, when it's available?

    Thank you🙏


Edited by Flood and Flood's wife
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  • 4 weeks later...

It is one of the most common problem in android operating system. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. There are few ways to fix this problem.

Most of the times, it might be a temporary loading issue. You just need to press the recent applications menu (usually the first left button) in your phone. Then you close the app that has this issue. Now open the app again. It may work normally.
Try Hard reboot in your Android mobile. Press and hold down the "Home" and "Power" buttons at the same time for upto 10 seconds. Then, release the buttons and hold down "Power" button until the screen turns on.Now you can try opening the app, it may work fine.
If none of the above working, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button. It may work after this.


This may help you,

Rachel Gomez

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