KIS for MacOS times out during installation

[NetSenseComp]

Hi

I'm installing Kaspersky Internet Security for MacOS on a new Macbook (running 12.5) and getting very poor download speeds - so low that on each of 4 attempts, it has timed out during the download phase each time.

Is there a workaround? I've tried to find an offline installer without success.

Thanks,
Edwin

[Flood and Flood's wife]

20 hours ago, NetSenseComp said:

I'm installing Kaspersky Internet Security for MacOS on a new Macbook (running 12.5) and getting very poor download speeds - so low that on each of 4 attempts, it has timed out during the download phase each time. I've tried to find an offline installer without success.

Hello @NetSenseComp, 

Welcome!

• We reached out to Kaspersky support, they advised, unfortunately, Kaspersky does not have offline installers for MacOS 12.5 or any version of MacOS.
• KIS downloads should not be timing out, if you've rebooted the device & checked the network, you may wish to contact Support, on the support page, select either Chat or Emai, then fill in Application malfunction, Other; Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited November 2, 2022 by Flood and Flood's wife

[rachelgomez_123]

Try this steps

Turn off wi-fi on the Mac by going to the wireless menu and choosing “Turn Wi-Fi Off”
Eject and disconnect any Thunderbolt or USB drives or disk peripherals that are attached to the computer (I know this sounds weird, just do it)

Regards,

Rachel Gomez