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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. KathyH

    It is not accepting my new activation code - states it is not valid - how do I get this corrected?

    • 0 replies
    • 924 views
  2. Omarinovic
    Started by Omarinovic,

    Hallo everyone. I have a problem with my activation code. I recently installed a new windows on my old laptop. and when I installed my Kaspersky I get the message shown in the title. I would like to know if there is a way to use my code, given that it still has another 120 days remaining. and I was using it on the same laptop. all I did was formatting it and install a new windows on it. thank you

    • 0 replies
    • 1.5k views
  3. Meena
    Started by Meena,

    Dear Technical Team, Hi. This is Meenalochani from Chennai, India. My license had expired for my desktop account. Hence I tried renewing it online for Internet security 1 year 1 pc for 499.50 . I registered myself with as DELETED my name and mail id DELETED as I made an online payment 21/06/19 22:02 wherein my bank account got debited with the above amount. I didn't receive any confirmation message nor any activation coded. It just displayed a page saying payment not received redirecting to payment gateway. I'm just helpless now. I feel I have made a wrong decision by paying online instead making a store purchase. I have attached the sms receipt for bank transaction. Pl…

    • 0 replies
    • 2.6k views
  4. cpidy
    Started by cpidy,

    Hi Is it possible to renew the license KIS after two months of expiry of the license? Thank you

    • 0 replies
    • 1.5k views
  5. FiveToFive

    I believe my computer was hacked as there are JPG files on it that I didn't download. However, Kaspersky Internet Security didn't reveal any attacks to my system. I've changed my WiFi password as it's possible the hacker gained access that way. Is there anything else I should do to prevent unauthorised access? FiveToFive

    • 0 replies
    • 960 views
  6. jvsotomayor
    Started by jvsotomayor,

    Hello, My KIS identified a Malware called HEUR:Trojan.Win32.Generic and has desinfect it ten times already, but when the computer restarts, it appears again. I tried to delete the archive with eraser, but without sucess. Tried to stop it with autoruns, but it keeps coming back. KIS is unable to stop it. What can I do? It's location is: C:\Users\jvict\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\Adobe The archive is called: taskhost.exe I'm using Windows 10 and don't know what another information could be useful to add here. If you know what could be helpful, please, let me know.

    • 0 replies
    • 13k views
  7. Sib3riX
    Started by Sib3riX,

    Hello, Why new programs and games have this certificate untrusted. Is there any way from Kaspersky to whitelist them? I have more of these programs and games listed as untrusted :S

    • 0 replies
    • 1.1k views
  8. pankasp
    Started by pankasp,

    I try to get refund but i dont have my order code , how can i get my order code and how can i get refund? Kaspersky is causing problems on my windows 10 64 bit computer so i want to refund and remove it at once.

    • 0 replies
    • 1.1k views
  9. Hellfire272

    My Internet Security is currently in a grace period and Expires in about 9 days, I have tried for a few days now to try and figure out how to simply pay for another year but it seems to elude me. What should I do and where would I go about just extending my subscription.

    • 0 replies
    • 958 views
  10. e46pphkg

    Since Internet Security acting up, used [kismac19.0.0.294uninstaller.dmg] to uninstall and reinstall on OSX 10.14.5. V19.0.0.294b running but unable to "Sign In" error "Failed to connect to the server. Check your Internet connection and try again". Can't update database, etc. Check all incompatible software issue. Obviously no problem with my connection as I'm online to write this. Thanks.

    • 0 replies
    • 878 views
  11. Mehran
    Started by Mehran,

    At startup I found my Kaspersky Internet Security 2019 was not launching even though it was set to do so. Please advise how I can check why and to make this happen.

    • 0 replies
    • 1.3k views
  12. omegagrid
    Started by omegagrid,

    Many of my files have been infected with a ransom ware the text on the readme file reads => ATTENTION! Don't worry, you can return all your files! All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key. The only method of recovering files is to purchase decrypt tool and unique key for you. This software will decrypt all your encrypted files. What guarantees you have? You can send one of your encrypted file from your PC and we decrypt it for free. But we can decrypt only 1 file for free. File must not contain valuable information. You can get and look video overview decrypt tool: https://we.tl/t-BTtUL…

    • 0 replies
    • 2.6k views
  13. Rimanah
  14. agendaxxx

    I'm trying to renew my license but seems like an anti virus company can't get a simple checkout process right?!?! If you look at the first screenshot, it states that for 3 devices across 2 years - the cost is SGD99 but once I decide that I want to renew, the next page magically changes the number to USD119.99 which effectively makes me SGD 160?? How am I to trust Kaspersky if it already tries to scam x2 of my money right from the start?

    • 0 replies
    • 1.3k views
  15. Alex94

    has anyone heard of "witiant . xyz/" ? this website popped up and said i had a security breach, then spammed itself in browser and froze my computer. after rebooting i looked it up and cannot find anything about this website. is this something to take seriously or just a scam? i was also given a number to call for Microsoft support: 1(866)-658-7563(this is not Microsoft support) this is my fist time posting so if this is the wrong place to ask a question about something like this then I do apologize. -Alex

    • 0 replies
    • 1k views
  16. lop

    Can I remove aprotected device (android tablet) and replace it with a windows laptop?

    • 0 replies
    • 790 views
  17. KMH59
    Started by KMH59,

    OS = Windows 10. The automatic database update continues to get to 97% and just stops and never finishes. 128 days remaining on subscription. At the same time, Microsoft Outlook downloads email extremely slow. (No problems when using web mail applications). No problems with network or browsing with any browser. I have re-booted multiple times, I have let it try to download for at least 48 hours. I have run windows update and after the update/reboot, Outlook will download email normally for a few moments and then stall again. I shut down Outlook but the Kaspersky database update just sits there at 97%. I have shut down the Kaspersky app with task manager and reboo…

    • 0 replies
    • 1.6k views
  18. Khan

    Just turned on computer and KIS updated twice. First a normal signature update. Then after about 5 minutes it started another update and then updated tp Patch D. Cannot find info on this patch so was curious if anyone has seen it yet and if so, could point me to any info regarding this patch. Thanks

    • 0 replies
    • 2.2k views
  19. Guest #4983
    Started by Guest #4983,

    Hi All, I have recently turned on the Application Guard to shield my Microsoft Edge session when browsing as I got a bitminer virus a while ago despite having Kaspersky which also deleted the whole of the antivirus files!!! (that's how I noticed I had an issue). Back on topic, does this affect the ability of Kaspersky to identify potential threats? Thank you very much!

    • 0 replies
    • 2.2k views
    Flood and Flood's wife
  20. h3x00r
    Started by h3x00r,

    Hello, I have Kaspersky Internet Security 20.0.0.829 and macOS 10.14.6. KIS is having the default installation configuration. I have installed Microsoft Edge for Mac 77.0.235.22 (beta). I have tested the KIS's web filter using this resource https://www.eicar.org/?page_id=3950. If you download using the secure, SSL enabled protocol, Edge manages to download successfully the eicar_com.zip file. This should not happen. If you do this with Chrome, KIS's filter blocks the download attempt. I would assume that the KIS's filter should be an always on man in the middle no matter what application/script makes web traffic. Thank you!

    • 0 replies
    • 1.2k views
    Flood and Flood's wife
  21. Dunspur
    Started by Dunspur,

    Hi All, I am stuck with a picture of an orange computer screen and 'Starting......' Nothing else happens. What's the best thing to do? Thanks in advance, Duncan

    • 0 replies
    • 1.5k views
  22. georgia_komp
    Started by georgia_komp,

    i would like to ask if internet security 2019 is suitable for windows vista(if the pc works ok) and if updates are available.

    • 0 replies
    • 2.4k views
  23. alainramos

    After today's update of Kaspersky Total security, The anti cheat from APex legends is trowing this error. OS : WIndows 10 licensed Could you please take a look?

    • 0 replies
    • 1.4k views
    Flood and Flood's wife
  24. biohyde
    Started by biohyde,

    I have noticed that AdChoices is present in my browser, and no matter how hard I looked for the source to delete it, I couldn't find @!. The question is: why is my Kaspersky Internet Security not detecting this #$%&!y spy-ware on its own and how can I get rid of this piece of #$%@! for good? Thanks in advance. PS: Ph#$@qu any data-mining corporation, amen.

    • 0 replies
    • 1.1k views
  25. katseye
    Started by katseye,

    klvssbridge64_19.0.0 What is this service and is it a part of Kaspersky Internet Security? I am trying to identify all services running in my system and this does not appear in my 2016 list. It is not a file nor is it an executable program. There is no description in Task Manager.

    • 0 replies
    • 5.3k views
    Flood and Flood's wife

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