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Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS and Android
  1. Shazaam
    Started by Shazaam,

    I am using Kaspersky standart 21.17 and it blocks all vpn connections especially opera. I am tired of this and havent been fixed. Some user said they have downgraded but nobody told how to do it. Anybody can tell me how to do it?

    Flood and Flood's wife
  2. Mr tea

    Hello, yesterday I was trying to use the local goverment web services wich need to identify myself using a certificate. When I used the service a password popup apear and asked my Password as usual. The know password was incorrect, them I realiced that the icon in the task bask was the green "K" icon of Kav. there was no way to unlock the windows certificate depot with my password with KAV runing. after disabling Kav the process run as usually. Data: Windows 11 latest update tested on Edge and firefox 127.0 Kav free 21.17.5.539 I don't know anything anout this way of work with the app so any help about how to use the certificates inside the browse…

  3. garioch7
    Started by garioch7,

    @harlan4096, I would like to ask a question respectfully. According to the Forum Guidelines, live links are permitted for products and sites not in competition with K products. I saw your recent post in which you included a live link to AdwCleaner. I can provide the link to your post if you request. The live link in your post would be in accord with the Forum Guidelines, as I understand them, since K does not market an equivalent product. You gave that poster good advice. You informed me just after I had joined that live links were not permitted in the Forums; see this dead link: https://forum.kaspersky.com/topic/malwarebytes-considered…

  4. Shayllon
    Started by Shayllon,

    I have two newly purchased Samsung 980 Pro 2TB SSDs in my laptop, and I recently switched from Kaspersky Total Security to Kaspersky Premium. It turns out that Kaspersky is giving the message that "The health of the Samsung SSD 980 PRO 2TB hard drive has significantly decreased". Kaspersky reports that the health of the drives is 0% (critical) and suggests that I copy the data to another SSD(s). However, I did benchmarking tests on Samsung Magician, on Crystal disk, on Windows itself, and no other application complains of problems with SSDs. If it is a Kaspersky "bug" in relation to these models, I would like some manifestation.

  5. BrianE

    I recently purchased a 2-year licence for Kasperksy Plus, but I've temporarily uninstalled it from my laptop because I couldn't fathom out how to do something, which I'll now explain: I use a program called "Ashampoo Burning Studio" [version 16], which I use to create CD's from my music collection to play in my car. The problem is, the program drives me mad with constant, intrusive adverts to upgrade and/or purchase new products, so when I was using my previous antivirus (Avast), I set a rule to block the program from accessing the internet, while allowing it to do everything else. I did try to do this with Kaspersky, but I must have done something wrong because although …

  6. Cptrossco1
    Started by Cptrossco1,

    Lately I have just started getting the warning in the Notification Center that there is an open port (23) on my smart.mesh router. I have read the instructions 'how to fix' .....and have logged into my router but there is no facility anywhere to turn off any ports via the admin login on my router which is supplied by internet service provider in New Zealand. GRC.com reports that this port is closed. I know I can 'ignore' the warning in the notification center, but I can't understand why I'm getting this warning at all? Can I just safely ignore this as there is no way for me to close any ports in the router and I don't use Telnet or understand fully how one would use…

  7. howtodothat

    Hello I need to block a website so I can't access it how can I achive this using kas firewall or other setting. I need to ban the entire URL and IP address of the website. Thank you.

    Flood and Flood's wife
  8. Uczo
    Started by Uczo,

    Hello, I use Kaspersky on Samsung A12 Android. The app lock is frequently turned off automatically. No clue why. Kaspersky notifies me though and opens Accsessibility menu where I must turn it on.

    Flood and Flood's wife
  9. Morgantao
    Started by Morgantao,

    HI, The latest version of Kaspersky is not letting me run the batch files I always used. I've had Kaspersky for over 10 years, and this never happened before. Running the batch files results in the command line window output "Access Denied..." Pausing Kaspersky's protection will let the batch file run with no problem. It's worth noting that Kaspersky itself doesn't pop up with any window, prompt or anything else. I'm running on windows 10 Professional x64 build 19045 Kaspersky version 21.17.7.539 Example batch files: 1. Running a local minecraft server: "C:\Program Files\Java\jdk-21\bin\java" -Xmx102…

  10. Raika

    I'm not sure but this software has completely messed up my game.. the game that I've been playing for a long time, and it hasn't affected my computer at all. when I tried logging into the game from the launcher I received a warning message from Kaspersky Plus about a trojan... There was NO way for me to ignore the message.. it forced me to deal with the problem... since then I've been struggling to start up my game. Here is the text Event: A backup copy of the object was created Application: ESO User: DESKTOP-73L625R\Raijin User type: Initiator Component: System Watcher Result description: Backup copy created Type: Trojan Name: PDM:Tr…

    Flood and Flood's wife
  11. Silver25

    Hi Team, I'm reaching out because I'm encountering an issue with a virtualization error prompt. It keeps reminding me to activate the virtualization service. I've already checked my BIOS settings and CPU specifications, and both indicate that virtualization is enabled. However, the secure data input panel seems to have a conflicting message. Could you please advise on resolving this discrepancy and ensuring virtualization is fully activated? Any help or suggestions would be greatly appreciated. Thanks,

  12. AndrewK

    Hi, I'm wondering a couple things. My Kaspersky Plus subscription is going to run out within a week and I have to cancel the subscription (so auto renewal will stop). I'm going to manually renew Kaspersky Plus. I have two protected devices, both are computers that have Kaspersky Plus already installed on them and are both covered by the current subscription (shown in my "devices"). My question is, If I renew the subscription will I have to re-link or perhaps, redownload Kaspersky plus entirely to cover both of my devices again? Thanks!

    Flood and Flood's wife
  13. Raff
    Started by Raff,

    O Kaspersky fica marcando minha rede como insegura por ser pública. No firewall já defini como rede confiável, mas continua a ter avisos do firewall pedindo para ativar a VPN. Também no app de VPN tem a mesma mensagem que minha rede doméstica é pública. Mudei no Window para uma rede particular, no firewall das Kaspersky como confiável. Não sei como resolver isso.

    Guilhermesene4096
  14. nexon
    Started by nexon,

    Hi, I just wish add some ad blocker for apps. Because almost every app have ads or trackers. For example adguard for android or for Windows blocking a lot of trackers from apps. But if you use adguard for android blocker you can not use vpn because adguard uses local vpn. And 2 vpn connections in android can't run in same time only rooted phones... For example look at this app LinkedIN have 7 trackers as you can see on screenshot. From your app it will be send into these analytics. WhatsApp have 0 trackers. Which is good. So I wish kaspersky for android should add this blocker which blocking trackers... Let me know what you think about this i…

  15. Zmaj
    Started by Zmaj,

    I have an active subscription to Kaspersky Premium for 170 days, but on my computer the icon says that it is disabled, what is the problem

    Flood and Flood's wife
  16. Renascent

    Until today I have had no issues with using a calendar for work but today it says it. I have paused Kaspersky and it still is not working but if I use another laptop with Norton I can use the calendar no problem on any browser. Any tech I've asked says it's a Kaspersky issue blocking this website. I've cleared cache, I've downloaded a whole new browser and even went incognito and nope, still get this response. I'm so friggin tired of it and anything blocked always seems to be a Kaspersky issue. Not being able to call for help is another frustrating issue. Can anyone help with this? Thanks kindly! This site can’t be reached www.calendarwiz.com took too long t…

    Flood and Flood's wife
  17. echotango

    I added the Kaspersky Certificate or whatever it's called to the Mozilla Firefox like it says to do in the tutorial but the next day when I restarted my computer it's telling me that there was an error while configuring Firefox.exe and that I need to add the certificate again and basically telling me that I need to do what I just did again.

    Flood and Flood's wife
  18. kr-faker
    Started by kr-faker,

    I'm curious why.

  19. AMD1
    Started by AMD1,

    Hi, Have premium installed with Anti Spam enabled however Anti Spam does not appear to be working with Outlook 365 ( latest version) I tested by setting an email address as blocked in Anti Spam settings but the email arrived in my inbox as usual and was not flagged as spam. Also I have not received one single email labelled as spam by Kaspersky from any other address but outlook has sent some mail to the junk folder. is Anti Spam working ok with others using outlook 365 or have I not configured something correctly? Any comments appreciated Thanks

    Flood and Flood's wife
  20. wwh1004

    Kaspersky Standard v21.17.7.539 Windows 10 x64 22H2 19045.4412 When Kaspersky enabled, stream rendering doesn't work. Open the devtools and I find the "Waiting for server response" time is 5 seconds which is same as the delay I set in code. And page rendering is not expected which a "Loading..." string displays first then the table displays after 5 seconds. When I disable Kaspersky safe browsing. Everything went as expected. In this gif, you can see when safe browsing is disabled, weather page will show immediately and then content will be loaded after 5 seconds. And when I turn on safe browsing, weather page doesn't show until the whole p…

  21. Sid Cannon
    Started by Sid Cannon,

    Hello, my subscription runs out in about 9 months time and at the moment there's a sale at Amazon for Kaspersky Premium. I'm wondering, if I buy it now can I keep hold of the key until my current subscription runs out, and then activate it and the new subscription will start from then. Or is there a specific time period from when you purchase to when you need to activate it. Also I've seen comments online where you can buy a new subscription, activate it straight away, but the new subscription won't start until your current subscription expires. So If I buy a two year subscription now and activate it, the new two year subscription won't begin until my current sub…

  22. AlperBK
    Started by AlperBK,

    I have bought already kaspersky premium for 3 devices. I had VPN but today i had to buy new VPN plan. Why ? I looked kaspersky premium plan and there is one option here (VPN option). Now i have usage limite, 300MB i bought VPN plan again and i am waiting for verifiction.

    Flood and Flood's wife
  23. jesoma
    Started by jesoma,

    I downloaded Kaspersky Plus but when go to install I get the message "Say Hello to Kaspersky Free" ?

  24. Suema
    Started by Suema,

    2 days ago I purchased and downloaded Premium software. Today I find out that there is an Aussie Kaspersky site selling the same thing for $15 less and inquired as to a refund I was told to cancel what I have and but a new subscription and, apparently, I will just have everything the same with out having to re load all the info and passwords. Is this right? Has anyone done this? I don’t see how it can be correct?

    Flood and Flood's wife
  25. PlaThong

    To whom it may concern, I tried searching for the Kaspersky Protection extension in the Chrome Web Store. However, I couldn't find any results. Could you please assist me with this? Best Regards, PlaThong

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