Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS, Android and Linux

  1. KontoSwitscher
    Started by KontoSwitscher,

    Hello, I've been with you for over 10 years, I have 2 10er accounts for plus and a free account (17 PC and Android) and now all devices can be found in the first account, including the first free account. There is no unlimited VPN with them 7 devices possible even though they are also in the 2nd account, after I deleted the excess devices from the first account they were also gone from the 2nd account, a new installation with the serial number of the second account only produces the message I should do it in the account management Set it there you are again without unlimited vpn in the first account, I have done this several times, please help. Greetings O.Seipelt Admin f…

  2. Michal_TO

    My Kaspersky Premium seems to stuck on removing some malware from my PC. It found 80 issues and I clicked to fix them. I did it few hours ago and the program is still "working". It looks like it stuck. I already restarted the system and nothing changed. Also, the program shows constantly: "Removing these objects requires your decision". It did ask me to make some decisions, which were limited to ignoring some of the issues it found. I did so hoping that maybe I will be able to remove it later by myself.

    Guilhermesene4096
  3. Spiros
    Started by Spiros,

    Hello after 4 years me license automatic deactivated and it say the product is for other country region I use starlink please help me to fix the issue Kaspersky premium for mac

    Flood and Flood's wife
  4. Zstacey
    Started by Zstacey,

    I've tried over and over a bunch of different ways and this site won't let me cancel my subscription! Someone please help me. Crazy that you don't have anyways of getting a hold of anyone to help on this entire website. This is feeling more and more like fraud. Even when I upload proof it turns the pic upside down. It doesn't even show how much I'm going to get charged for the renewal.

    Flood and Flood's wife
  5. Morph000

    Win7 x64, Kaspersky Premium 21.18 latest. I had Splashtop Streamer installed (from factory) but never used it. Kaspersky complained about the remote access risk, rightly so, so I uninstalled Streamer to stop the popup nags. I also ran the Splashtop removal tool. However it still shows in the Kaspersky known apps section. Clicking "Delete" just dumps you in add/remove programs rather than deleting the object from the list. Now there are residual traces, files/folders/registry, that may influence this, but is there a way to remove Streamer from the list or re-scan the system, so Kapersky sees it's no longer there, and removes it?

  6. AndrewS

    I'm getting the following warning from Kaspersky Antivirus. My WiFi password is 27 characters long and it was generated by 1Password (which says its strength is excellent). Is it a weak password? Seriously? Easy to guess? I want to see somebody try... The only reason I can imagine Kaspersky warns about it is that the password does not contain capital letters or numbers. It only contains lowercase letters and punctuation. Also, it is a combination of several unrelated words. This is a common practice in 1Password to generate passwords that are easier for people to enter (especially important on mobile devices where it is extremely difficult to enter co…

  7. qwrgergerg

    Kaspersky standard looks and acts like malware, and creating so much problems for end user, like slowing down some websites, updating software i not asked to update and many more problems. Would be awesome to switch to normal product like kaspersky antivirus.

  8. Minmin
    Started by Minmin,

    I am thinking of purchasing Kaspersky premium so I would like to make sure that premium is light as Kaspersky plus. Does anyone able to answer me?

    Flood and Flood's wife
  9. larry.capija
    Started by larry.capija,

    Hi, im having trouble installing any app from the microsoft store, whenever i click install it will either show me an error or say pending, tried pausing kaspersky and everything went nicely so im sure it is the antivirus

  10. RoMo5
    Started by RoMo5,

    I have Plus on 3 devices, PC, Android phone and tablet. Why does it stop me visiting a web site on the PC but allows the same web site on the phone and tablet?

  11. peragiy963
    Started by peragiy963,

    I'm using Kaspersky plus on a windows 10 / 11 box and my question is, is there automatic sample submission similar to Windows Defender? if yes could I disable it? a follow up question is, if a malware sample is detected when my box isn't connected to the internet, will that sample still get submitted for future analysis when my box is back online? P.S I'm not worry about my privacy, rather just will my malware get submitted / distributed with other vendors or not

  12. Jay1
    Started by Jay1,

    I share a Kaspersky standard purchase with 2 other people and I've moved to another country. I haven't changed my region in My Kaspersky. Can I buy Kaspersky Plus here and still share it with the other two?

    Guilhermesene4096
  13. Hank
    Started by Hank,

    I enjoy this option, but how do I prevent Safe Money from loading when I visit a site that I do not want to have Safe Money running? This problem occurs on just one computer. Thanks.

  14. zoltra
    Started by zoltra,

    Every time I reinstall Kaspersky on the SAME PC, I have to bend over backwards to enable the subscription I paid for. I just reinstalled the program because some error that still persists by the way, and it tells me I don't have an active subscription. For some reason it can't find the one that you know I HAVE 9 MONTHS LEFT OF! Why is this service so rubbish continuously? Why is kaspersky vpn turned on automatically every the time I install the program, and why is it so hard to remove it?

    Flood and Flood's wife
  15. Gabriel Herrera
    Started by Gabriel Herrera,

    Hi, four days ago YouTube stop working in my windows 10 pc when karspeky protection is activated, it says that I don't have internet, but I have. Only works if I disable karspeky protection. It happens in all explorers that I tested, chrome, edge, brave and opera. How can I fix it?

    Gabriel Herrera
  16. Newbie
    Started by Newbie,

    I purchased Kaspersky Premium for 3 licenses and I successfully added my laptop. However, I am puzzled how to add another device as it is asking me to download again on my laptop. Do I have to install Kaspersky Premium in every device to activate the license? How does the app keep track of the devices which has been activated? Is it by device name?

    Flood and Flood's wife
  17. Max3000
    Started by Max3000,

    My current subscription of Internet Security is about to end. I plant to now move to Kaspersky Plus. I have multiple set of firewall configuration, trusted sites etc.... My query is "will am I able to import all Internet Security configuration to Kaspersky Plus??" Thank You.

  18. Bassel Hariri
    Started by Bassel Hariri,

    Today, my friend bought the kaspersky plus CD with the activation code on it. He sent me the activation code, I created a new account on my laptop and added successfully the code. The website asked me to download the app so i did it. When the app opened it kept asking me for an activation code, even tho i added my account with the subscription on it it keeps asking for an activation code. I even restarted the pc but nothing

    Flood and Flood's wife
  19. Eyup Mert
    Started by Eyup Mert,

    After my trial ended, I purchased Kaspersky Premium for 2 years for 1 device. I received a receipt email but did not get an activation key or any other follow-up email. When I tried to log into my Kaspersky account, I couldn’t access it, and my Kaspersky software kept saying "connection issue" when trying to connect. After that, I attempted to reset my password, but the reset failed, with the site giving an error message like "Password reset failed. Please try again later." Is this a general outage, or is it just me?

    Flood and Flood's wife
  20. Bandar
    Started by Bandar,

    Dear Kaspersky Support Team, I hope this message finds you well. I would like to request a safety check for the following URL: [https://tinyurl.com/AIdrees-1928](https://tinyurl.com/AIdrees-1928). Could you please verify whether this link is safe to visit? Thank you in advance for your assistance.

  21. openurwindow
    Started by openurwindow,

    Hello. I have a question regarding application tracking logs. Currently, in Customer Service > Support Tools > All checkboxes are deactivated. However, I keep receiving pop-up windows multiple times a day, asking if I want to send application tracking logs to Kaspersky. How can I stop these pop-ups from appearing? The checkboxes in Support Tools are already deactivated.

    Flood and Flood's wife
  22. Khoavnt
    Started by Khoavnt,

    I bought Kaspersky Premium and Kaspersky VPN Secure Connection. After 9 months, I think Kaspersky blocked some websites and did not let me use 1.1.1.1 on the web such as Chrome, Brave, and even Cloudflare WARP software. Unfortunately, I needed to read manga on the web using 1.1.1.1, but Kaspersky VPN Secure Connection could not access it, so I deleted it. Sure enough, after deleting it, 1.1.1.1 worked. So I decided not to use a third-party antivirus software and switched to Windows Defender. However, there was a problem with my computer when Windows Defender could not turn on, as shown in the picture. (when i click restart now) ( it doesn't stop) …

  23. openurwindow

    Hello. I’m wondering if it’s possible to prevent an application from starting with Windows by double-clicking on it in the Kaspersky > Performance > Current Activity > Startup tab and then adjusting the application rules. The default options provided under Performance > Quick Startup have a limited list of applications to control, so I’m curious if it’s possible to manage applications through the Startup tab.

    Flood and Flood's wife
  24. g E L
    Started by g E L,

    It's getting on my work and quite annoying too. How can I permanently disable this?

    Flood and Flood's wife
  25. Bebop1978
    Started by Bebop1978,

    Hi, Is it possible to have "Locate my device" work on a laptop? It works beautifully for mobile devices but I would like to double-check about laptop option with you here. Regards.

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.