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Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS, Android and Linux

  1. Kempie
    Started by Kempie,

    Hello, I want to know if it is safe to update Kaspersky mobile with Galaxy Store... There is an update but only in the Galaxy store and not on Google Play. Thanks for your answers, Sven

    Flood and Flood's wife
  2. leobertug
    Started by leobertug,

    Kaspersky is stuck at 99% while downloading. No institution or approval is coming. I waited for a long time but could not solve it. My package is premium.

  3. abcdKSN

    Windows 11, Kaspersky Plus Internet Security Kaspersky will collide with laptops made by Honor because they come preloaded with Honor's Computer Butler's smart service and Chionson's active defense module. The reason why I installed Kaspersky is that the computer's security program does not have the ability to resist network attacks. So, in order to make Kaspersky and these software coexist, I added them to Kaspersky's exclusions. I thought that would be good. Then Kaspersky reported OfficeClickToRun, and I knew that there would be countless troubles in the future, so I uninstalled Kaspersky. During this time, the WIndows taskbar (Explorer) appeared unresponsive t…

  4. Gavin-Ho
    Started by Gavin-Ho,

    I used to be able to use Tor browser and my VPN as normal. I hadn't used Tor browser for 7 or 8 months. I came back now to wanting to use Tor browser, but Tor can't connect while VPN is enabled. No matter if i change different country servers. But everytime I disable the VPN, Tor works as normal. However I don't have VPN protection if I use it like this. I used to be able to use both just a few months ago, but now the VPN won't let me connect. Is there an "exceptions" list somewhere to allow Kaspersky VPN to accept the browser?

  5. tistou77
    Started by tistou77,

    Hello I am testing Kaspersky 21.18 with Windows 11 26100.1457, Almost all the time, I have to eject a removable media several times before I can do it (message that the device is in use... every time) By closing K, no more problem, it seems to come from K so This problem has already been reported ? Thanks

  6. Micolino

    [SOLVED] I couldn't find a way to delete the topic, so editing. The files eventually appeared in the regular "Downloads" folder. Not sure if it had to do with me closing the Safe session or what, but they appeared there. Good day, Recently installed Kaspersky Standard, first time Safe Money user, this option popped-up today and I thought "why not?" Very well, I did what I had to do and downloaded a couple of PDF documents, but then I exited the session and when I looked at my regular "Downloads" folder the documents weren't there. They weren't in the download history of the browser (outside of the Safe mode) either. Where did my downloaded files…

  7. Raj MJ
    Started by Raj MJ,

    New to kaspersky plus. Using it for a week now. Recently the automatic database update has been failed however, I had to manually scan for database updates which went successful. The worst part is kaspersky didn't even pop up any notification for the same which could draw my attention. I normally open kaspersky to check whether all auto updates whether app update or database update work or not. This never had happened with my previous av. Screenshots pasted below.

  8. LHJ
    Started by LHJ,

    Hello all! Hope someone can help me with this. I had Kaspersky Security Cloud and renewed my subscription by subscribing to Kaspersky Plus. Since switching to Kaspersky Plus, I have no longer been able to capture audio from my computer's desktop. I need to record the screen and desktop audio (not the microphone) during my work shifts, whether using OBS, NVIDIA Screen Record or another program. I have already tested several programs and I can only capture images, the sound is not working. I've already configured everything, I've removed drivers from audio card, I've removed Windows updates, I've reinstalled other drivers, I've also installed older vers…

  9. Mike H
    Started by Mike H,

    I have bought a Premium account with unlimited VPN for 5 devices. On sharing with my son, apparently he is not getting unlimited VPN. How can I resolve this?

    Flood and Flood's wife
  10. Hein
    Started by Hein,

    I miss a whitelist possibility in the Kaspersky call filter. I'm using another call filter at the moment, only the excisting contacts are able to call me. Is a whitelist possibility in development?

    Flood and Flood's wife
  11. g E L

    This Kaspersky Plus feels a downgrade compared to Internet Security. It's missing one of the amazing features, the "My Kaspersky" and "Locate and Device". My country has a notorious problem of burglary and riding robbery. A device locator is very useful and in this case, the Internet Security. I thought the Internet Security was gone and not in production anymore since when I renew today my subscription. It says "Kaspersky Internet Security is no longer available." and I cannot renew it on online purchase. Soo... Can I still refund this and switch to Internet Security? I just recently purchased this GMT+8 August 30 2-3:40 PM through online renewal.

    Flood and Flood's wife
  12. g E L
    Started by g E L,

    I just renew my license today and internet security is no more. Now I upgrade to kaspersky plus which is much "expensive" compared to internet security.... But the second most important feature to me is now gone. I consider my country has a lot of robbers and snatchers (phone stealers). Is it completely removed or just moved on another subscription. ?

    Flood and Flood's wife
  13. zigocut
    Started by zigocut,

    Hello! all the websites i try to open on my PC's are being blocked by Kaspersky

  14. Jamie Lee
    Started by Jamie Lee,

    My Windows version: WIndows10 22H2 (OS Build 19045.4651) Kaspersky PLUS 21.18.5.438 The problem: After the lastest Kaspersky PLUS's Application update, my On-screen Keyboard becomes bugged. You can see from the 2 screenshots, my mouse cursor was positioned at Number 0, but it counts as Number9. I have been using Kaspersky for many years, and I use On-screen Keyboard for many years, this bug never happened to me before.

  15. Eka PTM

    Hi there, Is there anyone here know how to fix my issue? I just bought a new account few minutes ago. As usual, Kaspersky sent me an email for new customer login, I clicked it, it asked me to prompt new password, I entered it, however, instead of going into the Control Panel, it asks me to prompt new password again, if I try to enter the previous password, it will say I need to enter the password that I haven't use before, so the loop keep going and I can't go to control panel to get my activation now.

    Flood and Flood's wife
  16. FuzzyIdea
    Started by FuzzyIdea,

    As the title says... Here is the screen that I see: Unfortunately, I cannot even uninstall Kaspersky as it claims that an "update is in progress" and that I'm therefore not allowed to uninstall.

  17. Steve Paul Willson
    Started by Steve Paul Willson,

    Does Kaspersky Premium come with Unlimited VPN Usage? If yes, how to activate it? Because mine is still stuck at 200MB.

  18. Playful

    Hi, I am facing some serious issue here. I was not able to login despite successfully installed the application. It keep prompting Sign-in is temporarily unavailable. I waited one whole day and retry but is still the same. I am not sure what happen, Last week, when I reformat my pc and install the application, I do not have this issue. But yesterday when I reformat my pc and reinstall, this issue start popping out. I have check my subscription and the number of devices that is currently using this, subscription is still active and I have not exceed the number of devces. Please help.

    Flood and Flood's wife
  19. Serena89

    Good evening! I ran a .pdf when I purchase a course before learning it was a scam. Now that I found out, I ran the file on virustotal and got some things there in the behavior tab, but I don't know how to read it. Is there a way to send Kaspersky the file so they can analyze it for me? I don't want to end up with a ramsonware or something else along with the money that I've already lost. (i never thought the way i'd fall for a scam would come, but oh well... I guess there's a first time for everything! the criminals are each day more sophisticated ugh).

  20. Gweilo354
    Started by Gweilo354,

    Can anyone tell me where to download Kaspersky premium for Zorin O/S as i have just finalised my purchase ??

    Flood and Flood's wife
  21. Slayer12242
    Started by Slayer12242,

    So I have a Logitech-macro on my left mousebutton that I use in games and it worked fine before I installed kaspersky. Now whenever I'm ingame the macro does not work anymore, I've created exceptions for Logitech-GHUB and the game (Tarkov), but still the macro won't work. :(

    Guilhermesene4096
  22. José H C R

    Karspesky Standard give me this alert continuously: When I click to Resolve, nothing occurs. It seems Karspesky does not remove the Worm because it is inside a Google Drive content file, magaged by Google Drive. It sounds strange because Google does not alert me nothing about an e-mail or file suspectius. I try to find in my Gmail and Google Drive for something like "OMO", "OMO.doc.com", "*****@*****.tld", "@prodigy.net.mx" and nothing appears. Im inclined to ignore this alert, but I cant know what this actions implies. Please Help Me.

    Guilhermesene4096
  23. manylittlestorms

    Hello. My Kaspersky Plus blocks the connection of some apps like OneDrive. How can i prevent this to happen? OneDrive only works when i disable Kasperky Plus. I have checked multiple threads on this forum, but i can't find the exact procedure to exclude apps on Mac OS. I would truly appreciate a step by step guide.

    manylittlestorms
  24. fabiodanzetta

    Hello everyone, after the automatic update of the application to the latest version 21.18 the name of the smart home section should have changed to home wi-fi but it didn't happen. I also uninstalled the application and did a new installation but nothing. Thanks to everyone

    fabiodanzetta
  25. Surfrat
    Started by Surfrat,

    Hi, How can I add Microsoft Teams to trusted applications? I am using the new Teams and I wish to stop Kaspersky from scanning it. The path is: C:\Program Files\WindowsApps\MSTeams_24193.1805.3040.8975_x64__8wekyb3d8bbwe This path changes with every update so I cannot add this using the traditional method of adding a path and exe. It's Universal App ID is: MSTeams_8wekyb3d8bbwe!MSTeams This is constant but there is no path info. Microsoft recommends adding the EXE name but I can't add this to Kaspersky. Link. Thanks Mark.

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