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Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS, Android and Linux

  1. Raj MJ
    Started by Raj MJ,

    Hello. I am new to Kaspersky. Recently installed Kaspersky plus on my laptop. I have following two questions- 1)is product version update automatic? My current product version is 21.18.5.438(a) 2) Can I unblock a website which is blocked as a "false positive" by Kaspersky? Thank you.

  2. testuser
    Started by testuser,

    Hi all, I bought Kaspersky Premium and i am really regretful about this. I wanna refund of course but first i wanna check support ticket reply. I got an email about check "Your XXXX request number is waiting for your review." But i couldnt find the support tickets section. Please can someone tell me where is that? P.S.: I'm Kaspersky Premium user

    Flood and Flood's wife
  3. glennb
    Started by glennb,

    Hi, I have Kaspersky internet security installed on my computer and its going to run out in a few days, I have purchased Kapersky plus from my local computer shop.I am just trying to find out if I need to delete and remove the old internet program before I download and install the new kaspersky plus or can I just put in the activation code and it will overwrite and install everthing I need.

  4. ik8ozv
    Started by ik8ozv,

    Hello to the list, I do not know if it depends from The Kaspewrsky Plus but it is a while that when i receive messages from Aliexpress with images, instead of seeing the images I see this error: Any help? Thanks Enzo

  5. tmm
    Started by tmm,

    Hi all, after the latest update Kaspersky vanished from the context menu e.g. to scan a specific file via right-click in MS explorer. I checked other forums and it seems that quite a number of users are affected. Does anyone know when there will be a fix available or if there is another way to fix this issue? Thanks for any helpful hint!

  6. delice

    Hello all, I started using Plus over last year's KIS. I see that on Plus you changed the UI and I can't add multiple exe's or other file extensions anymore on firewall or intrusion prevention. It was a simple explorer window and we could search and add anything we wanted. Is it me or you changed it like this and I'm missing something? Thanks in advance.

  7. Sphinx5779
    Started by Sphinx5779,

    I used Total Security for many years and only received essential and relevant notifications. I now use Premium on three devices and the relentless notifications are driving me nuts. It is like having an attention seeking child on my computer. Virtually everyday I get notified that I could speed up my computer, or an application has been updated or some similar unnecessary rubbish. I have spent far more time than I should have to crawling through Kaspersky's settings to try to identify anything that I can turn off notifications for or safely disable, yet today alone I have had four notifications across the three devices telling me "we have found applications that …

  8. Surfrat
    Started by Surfrat,

    Hi, I have used apps like CCleaner in the past and they show detail of what they are going to clean/delete. Can Kaspersky Plus please do the same? Hide this from the average user if you want but as a software developer I want to know what you are deleting. Is there a log somewhere that details what speed-up did? Thanks Mark.

  9. JhLee

    When I installed the Kaspersky extension before, the Korean/English switching key on Naver Shopping didn't work, so I couldn't type in Korean. So I uninstalled the extension. I reinstalled it a few days ago, and now the problem is gone. [ Anti-Banner ] This feature is needed and very useful. It is too inconvenient to add the addresses of websites that allow banners one by one. Please make a button that can add them all at once with a text file.

    Flood and Flood's wife
  10. Salah Ghassan
    Started by Salah Ghassan,

    Hi all, I have Kaspersky Total Security. I renewed my Kaspersky to Kaspersky Premium and I have windows 7 Professional. It is required to upgrade to Windows 7 SP1 and it is not possible. could you please have any solutions ?? Thanks in advance.

  11. nx76nba
    Started by nx76nba,

    hi Kaspersky I have a question, will Kaspersky products be support in the future on Microsoft surface laptop 7 with Qualcomm elite x processors and I am asking this because I want use on windows arm processors such as Qualcomm elite x and is possible support your products with these processors in sometime in future and so please answer this message because I am want use Kaspersky on copilot pcs with arm Qualcomm elite x processors. thank you Kaspersky

    Flood and Flood's wife
  12. Guillermo G.
    Started by Guillermo G.,

    I'm learning to code in C++, and sometimes I write unsecure code, that's why (I suppose) kaspersky flags my programs as viruses, but I don't have the knowledge (yet) to write malicious programs. Having that problem I thought of adding the directory I am working on to exclusions in kaspersky and I did so. I saved the exclusion, with all the protections turned off, and the rebooted my PC, but when I execute my code Kaspersky still flags it as virus. Does anyone know how to solve this problem? I'm using Windows 10 Pro x64 build 19045 Kasperky app is version 21.18.5.438(a)

    Flood and Flood's wife
  13. Vojt33w

    For example, if I use another VPN, Kaspersky antivirus monitors the websites I visit, so I wonder if it is worth paying for anoter VPN if I use Kaspersky antivirus? I don't know if it's worth paying for a VPN other than Kaspersky and if it would be better to just pay for Kaspersky Plus and save money. Is it true that Kaspersky antivirus can monitor sites on the Internet even if I use a VPN other than Kaspersky? Thank you for your answers.

  14. Staditic
    Started by Staditic,

    hello, i wanted to know is kaspersky actively monitors riot vanguards activities and if its doing something suspicious. lets say riot vanguard was a cryptominer, would kaspersky automatically flag it up? thanks

    Guilhermesene4096
  15. Td7
    Started by Td7,

    Hi everyone, I have a Question : When i buy Plus Pack on my android phone, can i use this on my pc ( window). Thanks for your notice and assistance. Best Regard

  16. Porrect
    Started by Porrect,

    I forgot the app password. How can I cancel the password?

    Flood and Flood's wife
  17. Buddel

    The Kaspersky Protection Extension can be easily installed and turned on in Firefox, but the extension doesn't seem to work in MS Edge. I can install it in MS Edge, but it can't be turned on, which renders the extension useless. It's probably a Microsoft thing that can't be fixed, isn't it?

  18. BarisYG

    Hello, I have an unexpired Kaspersky Standard subscription with 255 days left. Because I received a discount code, I purchased a new Kaspersky Standard subscription and it is now 367 days old. However, I would like to use this application after the current 255 days have expired without installing it on any of my devices, is this possible? They look like this right now:

    Flood and Flood's wife
  19. fabiodanzetta

    Hello everyone, I read in the Kaspersky Plus guide that the protected container uses a 56-bit effective length key which is the only one available while in the Business versions of the products it is also possible to choose the 256-bit one. As far as I know, a key with an effective length of 56 bits cannot be considered reasonably secure. Is there a very specific reason why it is used and only in the home versions? Thanks to everyone

    fabiodanzetta
  20. JohnnyR2D2
    Started by JohnnyR2D2,

    Was using 21.17 with zero issues and after the update 2 issues started. 1 - A message saying "This application is not intended to be used in the European Union, Brazil (where I live), Vietnam or by California residents." After calling the Kaspersky Support they made what they call "A Regional release" under my Kaspersky Premium license but didn't work. 2 - None of my browsers (Firefox, Chrome and Edge) extensions seems to be working anymore. They are installed but gray out. Tried to remove all three and reinstall, and issue persists. Also, the Kaspersky application gives me a recommendation in Home to install all 3 extensions which I have installed already like …

  21. Kingwarrior

    I payed premium subscription what to

  22. Puzzled
    Started by Puzzled,

    Where has the context menu scan gone on the new Kaspersky Plus 21.18.5.438 ,after installing the ability to scan select items with the context menu has gone.

  23. fladit
    Started by fladit,

    Hello, I'm trying to connect kaspersky to my computer, I've had it for 1 year and when I reformatted my pc, I tried to replace kaspersky, but now it's saying the following phrase "The maximum number of devices covered by the subscription has been reached, and I've disconnected the device several times and it even appears on the site that there are no connected devices and even though I try again it still says that the maximum number of devices has been reached, could you help me please? Thank you very much

  24. alperen.zip
    Started by alperen.zip,

    I bought the Kaspersky Standard Anti-Virus package and it expires in 2025. I formatted it today but I can't activate it, it says there is no Kaspersky subscription on this account. I enter the correct mail, when I enter the activation code it says it can only be used on 1 device. I remove the devices from the web, same error again. can you help?

  25. Luca91

    Hello, yesterday I installed Kaspersky Plus on my MacBook Air M1 (running latest version of Ventura). Since then, I'm experiencing very slow logins: after I enter my password, I have to wait about 2-2:30 minutes before to reach the desktop. I tried to uninstall Kaspersky Plus and the problem was fixed. I reinstalled Kaspersky Plus and the problem re-occured. What can be done to fix this issue? Is there anyone else experincing this? Thanks a lot.

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