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Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS and Android
  1. Barak
    Started by Barak,

    I'm running the latest Window 11 x64 and the latest version of KSP free and standard. On startup an invisible "reports" window opens, it's icon is visible on the taskbar, ALT+TAB and task manager. I can't see it nor close it, it just stays there. The only way to remove it is to open a reports window and close it but it will return on restart. Any idea how to fix it?

    Flood and Flood's wife
  2. tistou77
    Started by tistou77,

    Hello Are there any developers or anything here ? For almost 1 year, this bug has been reported (6396955 / INC000014900851) and I have the impression that the support is making fun of me I told support the cause of the bug, how to reproduce it, and their only response is that this bug is still under investigation Investigation of what? I found the cause of the bug in less than 24 hours, they just have to fix it That following updates of the bases and components, the bug is corrected, then is present again (after other updates) In addition, they dare to say that the problem could come from third-party software, except that this software has not had…

  3. Phoenix
    Started by Phoenix,

    Have Kaspersky for about a week and it finds devices on my wifi that my netgear nighthawk does not agree is there. I suspect kasperky is wrong because once I added all our devices I blocked any new, and locked my nightgear admin. The password is unbreakable on the netgear and I just reset it and did it all again...sure enough Kaspersky is claiming devices are on my wifi that netgear does not see. I also have to keep reminding kaspersky of the names of devices it seems to forget.

    Flood and Flood's wife
  4. Boncip

    First of all, Hi there, And I'm new to this. I want to ask, that my friends are using kasperky premium for 1 account 3 device, however he actually only need 2 device, for his pc and phone, so he gave 1 slot device to be used. My questions are: 1. Is he able to see all of the data or my password from his myKasperky account? 2. Is he able to remote to my computer from myKaspersky account? 3. Is there anyway to block or separate from my side/device to be not controlled or seen or data collected from his account? I know he is my friend, and probably will say that I should buy for my own account, but if I already buy for my own acco…

    Flood and Flood's wife
  5. Pacoradon

    As I can see, the new plans (Standard, plus, premium) aren't available for most of the eastern europe countries, when will they be available there? I want to switch from other antivirus to kaspersky, but I'm waiting until the new versions come out to Poland, which hasn't happened yet of course.

  6. mityatsga
    Started by mityatsga,

    I just want to say the best to Kaspersky

  7. Nil
    Started by Nil,

    Hello, Before I did a whole reset of my modem and my computer, I had my Mac and iPhone both connected to the modem. At that time, the smart home monitor was finding only the device it was searching from and the modem. For example, using my computer, it was finding only my computer and the modem. After I did a reset for both the modem and the computer, it is not finding anything even though I refreshed it and it acknowledges my network. I have pretty much all the security setting setup on both my modem and the computer. And I'm wondering could anyone of these be the reason? My question is: What could be the reasons of Smart Home Monitor not finding …

    Flood and Flood's wife
  8. Yoji
    Started by Yoji,

    So, I am coming to the end of my years premium subscription, so I bought a renewal early... and to try and avoid the app nagging me (and the other 9 PC's that are on my 10 machine licence) I added it to my subscriptions in the "my Kaspersky" online app. It looked like it was going to behave sensibly.. as it said if I had an active sub... it would just hold the new sub and automatically start to use it when the current one runs out... GREAT. HOWEVER.. 1. if I go into the app... it does not nag me (yet? I have 21 days to go)... but does have a "renew" button very prominant...which takes me to Kaspersky web site to buy more!!! WHY? if I have a new licence queued... i…

  9. matiasbsm
    Started by matiasbsm,

    Good afternoon. I would like to know if there is any configuration to prevent APP Lock from requesting the password or fingerprint every time an application is opened, so that it is required only once when unlocking the phone or after a certain period of time (for example, every 5 minutes). It is extremely irritating to have to unlock the app repeatedly, even if you have used it in the last 10 seconds. Navigating between two apps with the lock activated makes the experience very slow. Other locking apps already have this function available. Is this configuration available? If not, where can I contact to suggest this improvement? Thank you

  10. W.R

    Recently, I bought 3 users 1 year KS Standard. But, the problem is that I can't use it for 3 separate My Kaspersky accounts but rather 3 devices connected but under one My KS account. What did this happen for? Can it be solved?

    Flood and Flood's wife
  11. Utku13
    Started by Utku13,

    Hello, I already own a Kaspersky Premium subscription, but my current membership covers only one device. I would like to upgrade my subscription to cover two devices because I recently purchased a new phone and I want to use Kaspersky antivirus and VPN services on it as well. Is there a way for me to update my membership?

    Flood and Flood's wife
  12. lightof7ustice

    I recently manually updated from KIS 21.3 to Kaspersky Premium 21.16 with an overwrite installation. I saw from some fan forums saying it's recommended to first uninstall and then install rather than overwrite as the latter leaves registry residuals and services. So I checked in my registry, and I found the registry residuals are mainly in the key HKEY_LOCAL_MACHINE\SYSTEM\Setup\FirstBoot\Services, for example in the screenshot. Given this key, just out of some sort of minor neat freak, is it safe to delete the values for the 21.3 version? Besides, I didn't see values for 21.16 in this key, is it abandoned and replaced by other functions in newer …

    lightof7ustice
  13. Fadouse

    Request for kaspersky premium mr17(21.17) version installer.

  14. Ondrej
    Started by Ondrej,

    Hello, I upgraded licence from Total Security to Premium but I miss function to check file manually. Am I doing something wrong? Thank you Ondrej

  15. Jojo Mojo

    I have observed this happening with Gmail with Firefox. (Don't know about other sites yet). I see the browser getting stuck at this portion with this site being called. Gmail does not open at all. How can I stop kaspersky labs being called every time I open Gmail or some other trusted website?

  16. paolo-56
    Started by paolo-56,

    Windows 10 Pro 22H2/Kaspersky Plus Background: After my last renewal on 22-Feb, my Kaspersky Internet Security subscription was automatically replaced with Kaspersky Plus. The changeover didn't go smoothly, so I uninstalled and re-installed Kaspersky Plus from My Kaspersky. With Kaspersky Internet Security, I could enable/disable the webcam and microphone at will; my practice was to disable them except when I used Facebook Messenger within Chrome for video calls. Enabling and disabling worked smoothly, without having to restart Chrome. Now, with Kaspersky Plus, I find that enabling the webcam/microphone after disabling it does not work at all. In fact, t…

  17. Ouro
    Started by Ouro,

    Why is an ID or Passport Identification being asked for after I purchase? This has to be a joke right? "While the transaction itself may have been processed on your payment method, the order per se is still pending on our end due to security concerns. The safety of our customers being our priority, we must validate your identity to confirm this order. Our sales administration staff therefore requires additional information to validate your transaction. Please provide us a scan or photo via email, of one of the documents below, belonging to the person who made the purchase : - ID card (both sides) OR - Driver licence (both sides) OR - The passpo…

    Flood and Flood's wife
  18. SNH

    This makes it questionable protection, leaving one’s device vulnerable. I often find that my device was unprotected, possibly the whole night! I’ve observed this on various iOS devices (iPhones SE, 12, 13 mini) in our household, all of which are always fully up-to-date. We don’t have other security solutions installed. What a competitor product did with their mobile protection for iOS was to add a toggle in the VPN settings for the protection to re-enable itself on demand. That way it turns itself on when it’s shut down for some reason, possibly by a system process? I don’t know whether iOS behaves like Android in some regards.

  19. Chad T
    Started by Chad T,

    I keep getting a notification that a link is being blocked on iOS. The notification comes up 3x in the matter of 10 minutes for the same link as well as happening multiple times a day. It has been doing this for the last 3 days in a row. It does not tell me or show me where to find it. I don’t know if its in a browser page on my or in an email or wherever. Any ideas what I can do to figure out where to find this link so I can remove it?

  20. Matthijs
    Started by Matthijs,

    This is the 3rd time that Windows 11 is giving me a warning that Kaspersky Plus is out of date. When I open Kaspersky Plus I see: Databases are out of date - 1 Warning I guess the warning is the out of date databases. But why is this, why do I need to manually update? Normally it works fine ... but as said, this is now the 3rd time. I previous had Internet Security and found it a way better product than Plus, never had this issue. Only now with Plus. Pressing the Update button solves the problem .. but why doesn't it do in automagically? Or better, normally it always does it automagically, but sometimes NOT. What is wrong?

  21. sayed abo ali
    Started by sayed abo ali,

    I use the Casper Premium program. I saw an offer on the website that the Casper company works with Casper Premium. The Anghami Plus application is free for 3 three months. How do I get this subscription when I am already subscribed to Casper Premium, a paid version?

  22. ortie
    Started by ortie,

    Helo , I have take a Kaspersky Premium, for my Mac OS(Sonoma) I have seen on internet description they are a firewall. But I d'ont find a firewall description...

  23. Milosh

    Hello, I noticed that after the install of Kaspersky Plus on my Mac, the login time increased from 2-3 seconds to 10-14 seconds. I read on this forum that there was a problem with previous versions and decided to uninstall the app via the official uninstaller inside the application, as I hoped it would solve the problem. But the login is still slow, I cleared all the leftovers from the folders.

    Flood and Flood's wife
  24. DCNative1
    Started by DCNative1,

    I see a long list of connected devices. Several are named "unknown device". Screenshot attached. There is no option in Kaspersky to delete or disconnect the devices that I don't recognize, unless I am missing something. What to do? TIA

    Flood and Flood's wife
  25. Banksy1313
    Started by Banksy1313,

    Good day When I had security concerns with my MacBook Pro the other day, I looked around the system a bit and came across something that seemed strange to me. I didn't find any information about it on the internet, so I would like to ask this question here. Is this Delayed_starts.sh from Kaspersky or has someone tampered with my Mac? Since it says object from an unknown programmer. When I press on the info on the by an unknown programmer appears a file from Kaspersky. Which I think is strange because the other Kaspersky applications are listed here. What is this and should I delete this file or is this needed? Thanks for the assistance

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