MorSe Dude Posted September 14 Share Posted September 14 (edited) When using my computer, at apparently random times, the icon disappears from the taskbar, and the PC tells me Windows will be taking over. Sometimes the avpui.exe process is still running, sometimes it's gone. But it seems pretty much that the system runs unprotected from that time on. Only thing that helps is reboot the PC, after which the icon reappears. Since it seems random, i can't reproduce it happening, but would love to have a solution. Oh, the usual suspects are already eliminated, like bad sectors, corrupt windows files, that sort of thing... eternal + 2 days of gratitude for the winning solution! Edited September 14 by MorSe Dude Link to comment Share on other sites More sharing options...
harlan4096 Posted September 14 Share Posted September 14 Welcome to Kaspersky Community. Please provide exact version of OS and K. product installed. Link to comment Share on other sites More sharing options...
MorSe Dude Posted September 14 Author Share Posted September 14 (edited) Windows 11 Enterprise 22H2 (22621.2134) Kaspersky Plus 21.14.5.462 Edited September 14 by MorSe Dude Link to comment Share on other sites More sharing options...
harlan4096 Posted September 14 Share Posted September 14 Hum that's a weird behavior, since I also use W11 + KPremium 21.14 and is running smoothly... Check the health of Your main system hard disk, run a ScanDisk and/or some kind of surface test -> Hard Disk Sentinel. Also, is there any other security solution installed in the system that may be causing an incompatibility issue with K.? Link to comment Share on other sites More sharing options...
MorSe Dude Posted September 14 Author Share Posted September 14 as said, i've already checked the usual suspects, physical issues can be ruled out. other security solutions.... the only thing is a NordVPN subscription, which isn't active (also not as a background service), so I guess we can discard that? Link to comment Share on other sites More sharing options...
Solution harlan4096 Posted September 14 Solution Share Posted September 14 🤔weird... maybe a corrupted installation? Did You upgrade to KPlus overwriting a previous product like KTS and/or KSCloud? Try to uninstall, and make a new clean install. Link to comment Share on other sites More sharing options...
MorSe Dude Posted September 14 Author Share Posted September 14 that was an upgrade from KIS, affirm. the weird thing is it's working fine up until a certain point, can be hours, but also days. I'll see if I can back up my config and do a clean install! 1 Link to comment Share on other sites More sharing options...
MorSe Dude Posted September 18 Author Share Posted September 18 clean install done..... crossing fingers and stuff 1 Link to comment Share on other sites More sharing options...
MorSe Dude Posted September 21 Author Share Posted September 21 FTM everything seems to work fine. my settings were retained, and the avpui.exe process hasn't disappeared since the reinstall. I'm not gonna close this for a few more days, because sometimes it took a bit longer, but it's looking promising, thank you, @harlan4096 1 Link to comment Share on other sites More sharing options...
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