nexon
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Posts posted by nexon
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@SystemInfo You started a new thread without checking if such a thread even exists. And it was two rows lower. It was enough to find if people have the same problem as you.
This is for Tech support.
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Hi @Zintoki
Vitaj! ?
1. Version 21.3.10.391?
2. Reinstall addon (remove from browser and manually install)?
3. Reinstall KIS?
4. If still problems contact Tech Support
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Please see here same thread about 2 lines lower...
https://forum.kaspersky.com/topic/limitations-of-kaspersky-33039/#comment-134017
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@KasperskyUser13 yeah and you also can create support ticket... Tech support should know about this issue. They will fix it only they can do this.
You can post back here with result from tech support.
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@Flood and Flood's wife Okay lets see... I still have 21.3.10.391 version... Versions have been released 21.5 for example and above 21.8 or 21.9 and now is 21.13 and me? ? 21.3.10.391 i will wait if Kaspersky notify me for new version is available.
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13 minutes ago, SteveDo said:
Thanks...how come I am never notified about new versions?
Also kaspersky doesn't update automatically major versions only patches are downloaded via updates.
I never got a major version (new build) via updates or notification. Always downloading from website.
Other av have this functionality for checking new version in GUI. One click with mouse and you will see if you have latest version or not. If not then av downloading...
Good feature useful who wants have always latest version.
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Of course you can stay on this version like me. There is no EoL for now. I think it will be supported one year this version which you have installed.
Dont think... There will be a small limitations which needed to be fixed via update databases or patches.
Also i recomend you contact Tech Support and tell them about this problem.
You can post back here with their reply or answer.
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You have same version like me.
But i have it on Windows 10 without problems.
You can update it to newest if it is in your region available.
But please note version 21.3.10.391 is more stable than new range of products.
1. Check if you can have new version available on your region kaspersky website
2. Save license info (key) then uninstall kaspersky and do reboot pc
3. Install downloaded new version activate it with your key do manually database update and reboot.
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@DyowsKow Hi, which version do you have? It is 21.13.5.506? This version is brand new released few days ago.
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Did you upgraded your Windows? I mean upgrade from Windows 10 to Windows 11?
Because usually thhis window notification with limitations coming after upgrade Windows.
Windows which was clean installed not showing this window.
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Hi,
Please see https://support.kaspersky.com/kaspersky-for-windows/limitations/15781
It is general for x64 it Windows.
Click on more about support for Windows 11 please and post link here.
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Hello,
Yes. CMD procesess are normal but usage is higher. See mine below. Dependes on how much tabs you have opened. And also Google chrome = collector...
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@RoadSign78 Uninstall KIS and restart pc. Download and install KIS update database updates and restart again. Run firefox KIS will offer you Kaspersky protection addon enable it.
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@RoadSign78 do you have installed kaspersky protection addon in forefox?
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I never had problem with downloading KL products...
But you can ask this your question on Tech Support and also ask them why only online installers are available.
You can post back here with their answer if you want. -
Online installer downloading approx 200 MB it is not so much. If it is slow then you have slow internet --> change your ISP (internet provider).
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Hello @RahulMasal
Welcome.
Exists exact links for offline products but :) you will do better when you contact Tech Support and you obtain link.
https://my.kaspersky.com -
Should be encrypted and files in.
After you renew your subscribtion then you are able decrypt vault and show your files.-
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Hello,
Please contact Tech Support on https://my.kaspersky.com and send your question or suggestion..
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I fixed this.
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Thanks for update. I can confirm that is working.
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It is only me who have premium subscribtion but in KISA i see limit 300MB...
Again problem with VPN?
Also KISA crashing when i select any other premium server. And select how to manager subscribtion or something like that... See screenshot. Also app locker not working.
Today is bad day on my.kaspersky i see key blocked for KISA but for KPM not under same license. But downloading update definition normally. And also no problem with pc under same license. Weird.
Contacted tech support chat. He checked the key and no problem. Also he wrote that if i have no issues with it simply ignore message that is key blocked on my.kaspersky Hmmm.
Windows 11 is not compatible with Kaspersky.
in Kaspersky: Basic, Standard, Plus, Premium
Posted · Edited by nexon
2. As you can see in this thread. I wrote that it is caused after upgrade. Do clean install Windows and thats it ?