[ID and Passport Identification]

Ok @Flood and Flood's wife , thanks for your constant attention.?

At the moment it has not yet arrived in Portugal (from what I suppose).?

Do you happen to know when this plan arrives in my country?

[ID and Passport Identification]

Hello  @Flood and Flood's wife:

I informed myself via chat with support, although the new line has not yet arrived in my country and the information was as follows:

"Yes, registration is done with your email, but it's okay to use someone else's credit card"

[ID and Passport Identification]

So I pose the following question:

I want to buy the new product.

The problem is that I don't have a credit card.

I'm considering asking a friend or family member for help with a credit card.

I see that Kaspersky is making it difficult to acquire the new product with this new method.

How should I do?

Do I enter the billing details with my data or those of the person who has the credit card and will it help me?

And the email, does it have to be mine to access the My Kaspersky account?

[Database has not updated for more than 18 hours.]

4 minutes ago, nexon disse:

Hello @JPEKaspersky nobproblem but First look into logs or any error message and then create topic here. It is better and saves time. 

OK @nexon

I will do so when an error occurs.

[Database has not updated for more than 18 hours.]

Hello  @nexon

I apologize very much for my stubbornness.

Thank you for the warning.

[Database has not updated for more than 18 hours.]

Hello  @Wesly.Zhang

Yes it is already resolved.

Thank you for your attention.

[Database has not updated for more than 18 hours.]

Sorry for the inconvenience.

It has already been updated to 13:59 (CET-1).

Best Regards.

[Database has not updated for more than 18 hours.]

Good Day.

I already contacted technical support and no one helped me, they said they didn't have that information.

Although this is known to happen, this is the first time for me that this big delay in the distribution time of the database and the local time (CET-1) has happened.

Any colleague in the community can let me know if he is in the same situation as me or not.

I use KIS 21.3 (j)

Thank you very much for any clarification.

 

JP

[Delay between database release date and database distribution date.]

Good Day

 

Everything returned to normal.

I had to reinstall the application, because it gave an error when starting due to a failure of the same.

[Delay between database release date and database distribution date.]

Good Day.

Since yesterday I have noticed that when I update the database, in the reports about the update of the same, it appears as in this case that I illustrate here a time much before the time of distribution of the database. I attached the report image and the database distribution date image.

It has now become normal for the release date (in the update report) to be much earlier than the database distribution date.

Now it is normal or is it something that is happening with my KIS 21.3. ?

[Network attack.]

Hello again @Flood and Flood's wife

I have bad news:

I lost all data, as I had to reinstall Windows (due to a series of problems where the computer would not start).

So I had to reinstall KIS from scratch losing the previous data.

Thank you for understanding.

[Network attack.]

Hello @Flood and Flood's wife

Thanks for your reassuring answer.?

Best Regards?

[Network attack.]

I had two network attacks that were blocked by KIS 21.3

I attach the images.

Should I be worried or do something else?

[Support for KIS 21.3]

Hello @Berny

Thank you so much for your answer.?

Best regards

JP

[Support for KIS 21.3]

I have a 240-day KIS license (purchased via the card at a store).

I would like to know, due to the release of new products until when is KIS 21.3.10.391 supported?

Thanks.

[When will the new version of Kaspersky (Basic, Standard and Plus) will be rolled out]

Good afternoon.

I'm in the same situation, I've always opted for manual renewal, because for personal reasons, I don't have a credit card or smartphone to obtain authorization for the purchase from my bank.

I've been using KIS for ten years and I've always renewed it manually.

I hope that for Portugal, find this possibility or else I will also have to opt for another antivirus.

[When the new products will be available outside of US?]

Thanks @Flood and Flood's wife and @Danila T.

[When the new products will be available outside of US?]

Hello everybody.

And for Portugal?

[Comparison: Plus vs. Premium vs. Internet Security vs. Total security]

Thanks @Berny and @Flood and Flood's wife for the warning.

This error will not be repeated.

Best Regards

[Comparison: Plus vs. Premium vs. Internet Security vs. Total security]

Hello @Flood and Flood's wife.

The confusion was generated because the area where the code is on the card has to be scratched, in order to maintain its inviolability and then to have access to the code.

 

Thank you.

 

JP

[Comparison: Plus vs. Premium vs. Internet Security vs. Total security]

Thanks @Flood and Flood's wife ?

I've been a user since 2012 and I was thinking that there would be no other chance of purchasing KS (I don't have a credit card).

I renewed my KIS subscription for one year in May of this year.

I hope to continue using Kaspersky products, the best for me so far, having already tried others in the past.

[Comparison: Plus vs. Premium vs. Internet Security vs. Total security]

Card-based subscription is mentioned in this link

Thanks

 

https://support.kaspersky.com/help/Kaspersky/Win21.7/en-US/214814.htm

[Comparison: Plus vs. Premium vs. Internet Security vs. Total security]

7 minutes ago, Flood and Flood's wife said:

Hello @JPEKaspersky, 

Welcome back! 

1. ?As soon as the payment has been made &, even if you don't install the software on the purchase date, the "days used" clock starts ticking - on the payment date, not the software install date. 
2. We have no idea what this means?? 
3. Did you translate our reply above into Portuguese? 

Thank you?

Flood?+?

Hello @

The quote is in Portuguese, due to having used the translator, sorry for the mistake..

Then the signature of the card in a store takes effect on the date of purchase in the store.

I didn't know that, I thought it was at the time of installation, because how does the store know I'm buying a subscription based on a card ?

Thanks

[Comparison: Plus vs. Premium vs. Internet Security vs. Total security]

On 27/07/2022 at 01:53, Flood and Flood's wife said:

Olá@jkiejr, 

Bem-vindo!

@Danila T.reuniu:  Kaspersky: Basic, Standard, Plus, Premium - info & FAQ .

O 'Premium', oferecido no MR6, o software de nova geração da Kaspersky, não é um produto de software individual real, é um 'serviço', veja: Serviços de suporte premium & Comparação de planos de assinatura. 

? Obs: a linha MR6, ativa assim que o produto é pago, não quando o software é instalado. 

• KAV = Básico
• KIS = Padrão
• KSC = mais
• KTS aparentemente não tem desenvolvimento futuro ?

1. Qual versão do Kaspersky Free  você está usando no momento -> Como encontrar o nome e o número da versão de um aplicativo Kaspersky? 

Recomendamos testar qualquer software Kaspersky antes de investir, para que você possa tomar uma decisão totalmente informada.

Obrigado ?

Inundação ? + ?

Good Day.

And who buys a scratch card in a retail store, from when does the new subscription to Kaspersy Standard take effect?

[Very few database updates!]

Good Morning.
@nexon , thanks for your enlightening answer.?

 

JP