JPEKaspersky

Ok @nexon, thank you very much for the quick and enlightening answer.👍 Greetings. Happy Holidays and a great 2024. 🙂

Good day. I have Kaspersky Standard 21.15.8.493 (a) running on the desktop with W10 Home 19045. I noticed that in the task manager, as documented in the images I posted, I have avp.exe running twice, while avpui.exe only runs once. Is this normal or is there something wrong with my Kaspersky software?

Thank you very much @harlan4096 and sorry for my doubts as I hadn't found any information about this patch. Kind regards 👍

Thanks @harlan4096 for the info. 🙂 But isn't it a beta patch?

Good day everyone. Since switching to Kaspersky Standard 21.15.8.493 I have been completely satisfied and hope it continues to run like this. I have a doubt. Today I was searching the entire forum and also with my browser's search engine and I didn't find any information about this patch that appeared on my desktop (as shown in the attached image). What information is there about this new patch?

Это очень верно, я полностью с вами согласен @Ramzes. В новом продукте много недоработок и поддержка на моем языке тоже очень сложная для решения проблемы. Иногда они даже не знают, каков последний час распространения базы данных.

Спасибо @kmscom за совет. Пока что, пока есть поддержка, остаюсь на K. Internet Security 2021. Когда KIS больше не будет поддерживаться, я снова переустановлю K. Standard, а там посмотрим.

Доброе утро. Извините, но я не говорю по-русски, я использую переводчик. У меня тоже постоянные проблемы с K. Standard, которых не было со старым Kaspersky Internet Security 21.3.10.391(k), и я на Windows 10. В моем случае К. Standard выдает ошибку, делается запрос на отправку отчета на сервера Кaspersky и снова перезагружается. Это происходит, когда я устраняю следы деятельности :( Чтобы использовать новый продукт, или я собираюсь использовать CCleaner, поэтому я не буду использовать этот элемент ... на самом деле, он еще даже не очищает историю Edge. Спустя 12 лет обидно тратить деньги на продукт, которому доверял, не имея страхов и паники, с геополитической проблемой, Лаборатория Касперского - серьезная компания, но должна была прийти новая линейка, чтобы начались "ошибки" и "вылеты" и "баги"

Bom dia. Aproveitando o tópico aqui lançado, infelizmente e pela 5.ª vez o K. Standard deu erro e foi abaixo, voltando a ser ativado pouco tempo depois. Novamente na limpeza de vestígios o KSt tá dando erro do aplicativo. Solução radical. Voltei a instalar o bom e velho KIS 21.3.10.391(k). Ainda há felizmente lojas de varejo que vendei o Kaspersky Internet Standard , com o código para raspar. Mas porque o novo esta sempre dando erro e no antigo KIS 2021 não ? Em conclusão, longa vida para os produtos da linha antiga, e que tenha suporte por no mínimo um a dois anos, já não peço muito, ou então desapareçam com a limpeza de vestígios de atividade. A Kaspersky devia fazer como a Microsoft, indicar a data do "end of life" dos seus produtos e não nos deixar presos a uma nova linha que ainda esta muito imatura e mal construída. Eu ainda tentei ver se seria devido à limpeza do direct3d, mas não é geral à limpeza de rastos de atividade. Espero que o erro seja corrigido, eu não tive problemas em enviar o relatório de erro para os servidores da Kasp. Labs, para isso mesmo. Já sei qual vai ser a resposta, é sempre o mesmo papo. Me desculpe @DANIX de me ter intrometido, mas gastei o meu dinheiro com essa porcaria de K. Standard, para um usuário dos produtos da Kaspersky há quase 12 anos, foi uma desilusão. Espero que uma nova versão ou patch, corriga isso, se não vou continuando andando com o KIS 2021 até ao fim do seu suporte e comprar um novo anti-virus mas de outra marca. Bom final de semana.

Oi, @DANIX, bom dia. Também tenho o mesmo problema mas é ao fim de duas semanas de ter instalado K. Standard e de forma diferente. Quando vou proceder à limpeza de dados privados, sempre que recebo a mensagem, "você deseja limpar esses dados", confirmo e o Kaspersky faz estranhamente uma atualização do banco de dados, crasha, dando erro e depois volta a reiniciar. Depois recebo a mesma mensagem que o @DANIX esta vendo mas não é no reinicio mas eu a recebo só quando eu vou limpar os vestígios de atividade. No meu caso voltei a instalar o KIS que segundo informações no fórum em inglês terá suporte de mais ao menos um ano, apesar do nosso suporte técnico não saber ainda uma data concreta. Já desinstalei por duas vezes o K Standard e reinstalei o KIS (ainda tenho a licença ativa por pouco menos de dois anos). Neste momento instalei novamente o K Standard, pois desconfio que acha um problema com a limpeza do histórico do Direct3D e assim se desmarcar esse item, talvez o erro não volte pois também não voltara a perguntar se desejo eliminar esses ficheiros. Se voltar a acontecer volto ao KIS e peço finalmente o reembolso do K. Standard. Se não fala inglês, use o tradutor e recorra ao fórum inglês ou espanhol, pois lá os usuários e membros dessa comunidade são muito prestáveis em o ajudar.

Good Day and sorry to intrude again, but I think I should give my opinion about my unfortunate experience with Kaspersky Standard 21.13. While I used K Standard, many Chrome pages were repeatedly giving the message "DNS_PROBE_FINISHED_NXDOMAIN". Another problem is that I always play a game that is already old, after two weeks when I go to clean the traces of activity and there are traces of DirectD, the K Standard crashes, it goes down and after ten seconds it returns, appearing two K Standard icons on the taskbar. Very disappointed, I downgraded and went back to KIS 21.3.10.391 (k) which works wonderfully and luckily in a retail store I still found a license on a card, with the license code to scratch off. I re-activated the KIS for a duration of two years. It would be good if it still had support during this period, because K. Standard is a buggy anti-virus. Another example is that when I enter "My Kaspersky" KIS warns that it has been opened in a side window. In K Standard, it does not warn and the reports show the ridiculous message that it was opened on another computer or browser (I don't remember well). Maybe better and I too I am very reluctant to send traces. JP

Hello @nexon Thank you very much for your clarification to my question. A great weekend for you and your family.?

Good Day to all. I sincerely apologize to the interlucotors for intruding on the conversation and asking a different question: Due to various bugs and issues with K Standard, I have reverted to KIS 21.3.10.391(k) Will this one also be supported for at least a year like the KTS?

Happy weekend to the whole community. Good news. After contacting Kaspersky support in the middle of last week, I received a positive response for the refund of the unfortunate purchase I made of Kaspersky Standard (which I had for a device with a duration of two years). I hope that the next patches of the new product line will fix all these bugs and crashes that are happening. Then I will evaluate the acquisition of K. Standard. For now I will stick with the KIS 21.3(k) one year license It is old but it is a Top and an Gold product, well matured. With my best regards.

Good evening and excuse my English, as it is a language that I do not master completely. I felt completely let down by K Standard 21.13. Earlier this week whenever I proceeded to delete traces of activity, K Standard would continually crash, restart, strangely at the same time as it crashed it automatically performed a database update at the same time. My Security Center always indicated that I had no anti-virus active and then K. Standard would restart again. During this process, a message to send data to Kaspersky's servers always popped up. Disappointed, I managed to buy the KIS because in my country it is still in stock in the form of a physical card with an activation code to scratch off. Already quite upset that the situation was repeating itself whenever I performed this action, I completely uninstalled K Standard from my desktop and installed KIS 21.3 (k), licensed for one year. In "My Kaspersky" is registered the K Standard that I bought by Automated teller machine with duration until 2025. K. Standard still seems to me to be a product with many bugs and not very mature. Another error that sometimes happens to me is that all the applications and programs running on my desktop registered by K. Standard disappear (like in the firewall, activity control and network applications) and then they return there according to the activity of my machine. Yesterday I spoke via chat with technical support but since I no longer had KS 21.13 (which, as I said, I completely uninstalled), obviously I didn't send a series of things that they asked me to do. Support then communicated to me that: "Thanks for sharing the issue we will pass it on to our development team." I hope that the problem is resolved soon or that K. Internet Security has a long life as it is stable (for some reason the new range of products is not yet for sale in Eastern European countries.) Excuse me for my outburst, but I think first of all that programmers correct and develop new products better or they will have to lose a customer, because support only knows how to resort to the user to carry out tests with traces, and due to the fact that they are large files size, I can't send them, because I don't master the technologies that ask to send them. Thank you very much. JP

Hello @Mikhail Shakhov From what I've researched on the net, I agree with you. The problem really seems to be on Microsoft's side! Thanks for your help.

@nexon, Thank you very much for the clarification provided.? Best Regards! Have a nice weekend to you and yours.?

Hello @nexon, So regarding the file "com_antivirus.dll", in K. Standard 21.9.6.465 in Windows 10 Home, the error: Microsoft-Windows-CodeIntegrity/Operational Event ID 3033 Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume5\Program Files (x86)\Kaspersky Lab\Kaspersky 21.9\x64\com_antivirus.dll which did not meet the requirements requirements Windows subscription level requirements. From what I understand and I was left with this doubt then the same thing happens with "antimalware_provider.dll"? Thank you very much if you can clear this my doubt.

Good morning to the whole community. When I had KIS, I think I already had this problem. I now have the new K. Standard and I also have the same problem but with another file: Microsoft-Windows-CodeIntegrity EventID 3033 Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume5\Program Files (x86)\Kaspersky Lab\Kaspersky 21.9\x64\com_antivirus.dll that did not meet the Windows signing level requirements.

Hello @Flood and Flood's wife Okay, thank you very much for your clarification, I feel more relaxed thanks to the explanation given. ? Thank you very much @Flood and Flood's wife. ? Best regards.? JP

The Eicar test, already appears! "Transfer refused"

Hello @Berny Yes, Windows notification settings for Kaspersky: Show notification in action center is enabled. Also, many people complain about receiving notifications to restart the application and that they receive a lot of ads from Kaspersky, and in my experience with Kaspersky products since 2012, I have never received such messages.

Hello @Flood and Flood's wife Thank you for your reply, which makes me clear and rested.? Yes, under Settings , Interface Settings , Notification Settings , Events , Signed in to your My Kaspersky account from another device, it is checked to Notify on screen. Yes, I often log into my My Kaspersky account, to check if there are no intrusions and if only the name of my device is there. However, when I enter My Kaspersky, no notification appears on the screen, only in the reports. Otherwise, all other notifications (certificate error, phishing page, etc., appear in the on-screen notifications). ? Best regards and sorry for my questions! ?

Hello @Berny and @Flood and Flood's wife, and sorry but just one more question. I spoke via chat with technical support: Unfortunately, the response was not positive (as usual) and I became suspicious. They said this: "Good afternoon, this is a notification from kaspersky informing you about the access you had on My kaspersky. I checked and it only has your device connected, so it could probably be your device that is alerting you." I wasn't happy with the next answer that said it could be a bug in my system and application.? But after all this happens when you are connect even on your own devices linked to your licenses, or unfortunately it's my mistake. Thank you very much for any clarification from you, because thanks to the clarifications that the community members have been giving me, these have been much more enlightening! ?

Hello @Flood and Flood's wife I already used 2FA in the past, now I haven't used it for a long time, since the time of KIS, as I had a lot of problems accessing My Kaspersky, because many times the code did not come or it took a long time to arrive on the cell phone, or on the website it said that it was under maintenance and I stopped using 2FA (it's a risk, but many times I couldn't access the site because of the delay). I only have one protected device (I bought a two-year license for one device at an ATM, a possibility I was given in my country, luckily I didn't have to use a credit card) and that's my desktop and the only device linked to my account from the K Standard. The screenshots look identical to yours (but in Portuguese).! Yes, today I was there for a long time, because my desktop only said that My Kaspersky was under maintenance, then it passed and it returned to normal. Also, whenever I come to the community, in addition to leaving this one, I also have to leave My Kaspersky, because it also goes there when I update that page, it opens automatically after I press F5 and I have to close it.? Thanks?