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JPEKaspersky

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Posts posted by JPEKaspersky

    My Kaspersky says in the report that I am logging in on another device, when it is false.

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    7 minutes ago, Berny disse:

    @JPEKaspersky

    Hello,

    Apart from login on your desktop device or on another device the notification is always the same, please see below two different (desktop and iPad) login notifications.
     

      Hide contents

    k_other_device_03.thumb.jpg.7505d4b60565c73e1becba15efe4a29f.jpg

    Hello @Berny ?
    Thanks for your info, luckily it looks like it's by design, so if this is happening with @Berny , can I rest assured ?

    • Like 1

    My Kaspersky says in the report that I am logging in on another device, when it is false.

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    Good Day.

    I'm using the new Kaspersky Standard 21.9.6.465 (Windows 10 Home) and so far everything is working.
    I just noticed a strange thing.
    Whenever I start "My Kaspersky" on my device (an desktop) that is linked to my account, in the reports in System Audit, the indication that I am starting My Kaspersky on another device always appears, which is not true.
    Is this a GUI error or something else.
    Attached screenshot of the notice translated from Portuguese to English:
    "Today, 12/04/2023 10:53:14 You signed in to your My Kaspersky account from another device Protection Today, 12/04/2023 10:53:13 Google Chrome Desktop Windows Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36"

     

    Thank you very much for any clarification.

     

    Capturar.PNG

    Where to enable hardware virtualization in Kaspersky Standard 21.9.

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    Good afternoon.
    I just bought Kaspersky Standard 21.9.6.465.?

    I'm finding it great, the installation and adaptation is being painless!?
    But I can't find where to enable hardware virtualization in K. Standard even though I've consulted the following article?:

    https://support.kaspersky.com/help/Kaspersky/Win21.9/en-US/82967.htm

    Does this option not exist in K. Standard, or is there another problem?

    I'd be grateful if anyone could enlighten me about this option that I can't find.?

    Many Thanks.

    Kaspersky Internet Security - No Updates?

    in Kaspersky Internet Security

    Posted

    Good day to the whole community.

    As @Igor Kurzin  informed me in this thread:

    Let's hope it lasts a little longer in the medium term.

    I currently have KIS 2021.
    Well, if it's not broken, why should I break it my system?
    I will have to switch to the new KS, but I will wait for it to gain more maturity.
    ,In addition, the prerequisite of requiring the .NET Framework and the .Net Desktop Runtime and this gives and has given problems it makes me wait a few more months before buying the new KS.

    Best Regards.

    • Like 1

    Rinnovo automatico di default per i nuovi prodotti Kaspersky

    in Utenti privati

    Posted

    10 minutes ago, Francy61 disse:

    Buongiorno, ho sempre acquistato sul sito ufficiale Kaspersky/Nexway e vorrei continuare a farlo. Scusate, ma continuo a non capire, perché quest'anno è stata introdotta questa modifica di obbligare ad avere di default il rinnovo automatico all'atto dell'acquisto e non lasciare la libera scelta di fare decidere al cliente, come è sempre stato, con un semplice flag e senza dover fare tutti quei passaggi complicati e fastidiosi per disabilitarlo successivamente. Personalmente, proporrei ai dirigenti di Kaspersky di fare marcia indietro e disabilitare il rinnovo automatico di default.

    Cosa ne pensate ?

    Un saluto

    Francy

    Sono assolutamente d'accordo con te @Francy61.

    Dovrebbe continuare come è sempre stato prima.

    Un saluto

    JP

    KIS o il nuovo Kaspersky Plus ?

    in Utenti privati

    Posted

    Salve ragazzi. Salve @EkoSixStrings
    Spero che questo metodo di acquisto raggiunga il Portogallo.
    Penso che se ci sono problemi con un acquisto online (metodo in cui non sono esperto), il supporto tecnico in portoghese (basato su un altro continente) non dovrebbe essere in grado di risolvere i problemi di acquisto del prodotto, in quanto non è specializzato nei metodi di pagamento bancari in Europa (commissioni, leggi bancarie, imposta sul valore aggiunto(IVA), ecc.)

    Rinnovo automatico di default per i nuovi prodotti Kaspersky

    in Utenti privati

    Posted · Edited by JPEKaspersky

    5 horas atrás, EkoSixStrings disse:

    Francy61.

    Ho risposto nel precedente post... Per evitare l'inconveniente del rinnovo automatico, consiglio acquistare il prodotto che ti interessa, nella scatola sigillata in vendita presso rivenditori e canalisti vari, oltre che presso i vari megastore dell'informatica. Ovviamente per l'installazione si deve prima scaricare l'eseguibile dal sito ufficiale o da MyKaspeski.

    Personalmente, evito di acquistare licenze scaricate al momento e stampate sulla fattura di acquisto.

    Buongiorno a tutti.

    Buongiorno @EkoSixStrings e @Francy61
    Scusa, non parlo italiano quindi sto usando il traduttore.

    Spero che gli acquisti con carta fisica raggiungano i negozi al dettaglio / rivenditori in Portogallo, perché oltre a non dover acquistare online, dato che non mi piace quel metodo (inoltre, non ho una carta di credito e sembra anche che Nexway sia un po' complicato e amano mettere molti ostacoli in questo acquisto, anche pretendendo copie di documenti di identificazione personale), inoltre non mi piace il sistema di rinnovo automatico, né il metodo di pagamento perché quando l'acquisto online è completato, la licenza è valida a quel momento e i giorni vengono detratti immediatamente quando il denaro viene prelevato dal conto bancario.

    Saluti cordiali

    • Like 1

    Web Antivirus removing content from Search results

    in Kaspersky Total Security

    Posted

    1 hora atrás, Flood and Flood's wife disse:

    Hello @JPEKaspersky, 

    Welcome back!

    1. Correct, if the URL advisor is disabled the issue disappears, however, that's not the way the product is designed to work; Kaspersky are aware of the issue, the question is: *will they fix it in v21.3*?? 
    2. The new subscription range has a license number that is saved directly in your MyKaspersy account; if you're thinking of upgrading for free, from KIS to Kaspersky Standard, the existing activation code & license details will be matched up with the new subscription. As Danila T. advises in the  Kaspersky: Basic, Standard, Plus, Premium - info & FAQ  -> Activation codes between these pairs of apps will be compatible backwards and forwards -> IF you need further information about this specific issue: *new sfw not accepting activation code etc.,* please start a new topic as it has nothing to do with existing this topic: Web Antivirus removing content from Search results. 

    Thank you?
    Flood?+?

    Hello, @Flood and Flood's wife, how are you and your family?

    Thank you for the clarification provided.?
    I was enlightened by your answer and sorry for bringing up a subject that had nothing to do with the requested help topic ("Web Antivirus removing content from Search results").?

    My cordial greetings?

    • Like 1

    Web Antivirus removing content from Search results

    in Kaspersky Total Security

    Posted

    8 horas atrás, celsurf disse:

    Eu notei isso há um tempo atrás, mas não dei muita importância.

    O WebAntivirus está afetando a forma como os resultados do News são exibidos ao fazer uma pesquisa.

    Em anexo estão 2 capturas de tela de como os resultados das notícias são exibidos quando o WebAV está desligado e ligado.

    Alguém sabe por que isso está acontecendo?

     

    image.thumb.jpeg.f93553dc1549fc379d2ef165b9512956.jpegimage.thumb.jpeg.66291cb772909e24028f1427a572f84e.jpeg

    Greetings everyone.
    Hello @Flood e a esposa de Flood and @celsurf
    This also happens to me on Chrome, it's been a long time but I haven't worried.
    I use KIS 21.3(j)
    I think that if you disable the URL advisor in the internet settings the problem goes away.
    But I personally prefer to be told if the link is secure.
    On a news site in my country, the images, for example, disappear and only the green symbol remains.
    But since I have KIS with a valid license for a few months, it still has support, I will not buy KStandard yet, which still has many bugs, in addition to losing money buying it before, because the new products according to the knowledge article provided, do not has an activation code, so it would not accept my current KIS license.

    As the news page also appears before and after activating the URL consultant.:

    1.PNG

    2.PNG

    • Like 1

    How long will KIS 21.3.10.391(j) be supported?

    in Kaspersky Internet Security

    Posted

    45 minutes ago, Igor Kurzin disse:

    Hi @JPEKaspersky, 

    KIS 21.3 will definitely be supported for more that 1 year. You do not need to upgrade to Kaspersky Standard/Plus/Premium right now, there is no urgency at all. 

     Good day @Igor Kurzin

    Thank you for the precious information provided.?

    That way I'm free to install the new version until mid-summer (when my current license ends), while I analyze the evolution of the new product line in the community.

    Best regards.? 

     

    JP

    • Like 2

    How long will KIS 21.3.10.391(j) be supported?

    in Kaspersky Internet Security

    Posted · Edited by JPEKaspersky

    But I'm still not interested in updating it at the moment.
    In many countries it has not yet come out (Italy, China, Russia).

    In my region it has already arrived but I still want to wait a while.

    I still want to know how the new product behaves due to the doubts that arise here.

    Of course, the company's goal is to quickly adopt the new product line.

    In addition, the Kaspersky website writes the text attached to the image that I place, which leads to many doubts.

    I would just like to know what plans Kaspersky has for keeping support and database access up to date.

    Will it be a month, a year?

    At my dealer they still sell old product cards.

    Just wondering how long Kaspersky supports KIS?

    Capturar.PNG

    KSN information (local cache).

    in Kaspersky Internet Security

    Posted · Edited by JPEKaspersky

    Hello @Flood and Flood's wife

    If it's a known issue and not an issue, let's wait for the next release of new produto line.
    Let's see if I can make the purchase, as I don't have a credit card or smarthphone for the "strong authentication" required in the EU, but a relative of mine has already offered to help me with the purchase using his credit card and his equipment for that.
    I was informed by the support chat (I hope they didn't make a mistake) and if my relative's bank doesn't interfere with the purchase, it seems that I can use my email to link the license to My Kaspersky, with the address of the cardholder credit account of credit card that belongs to my relative. I hope I'm lucky.?

    Best Regards?

    • Thanks 1

    KSN information (local cache).

    in Kaspersky Internet Security

    Posted

    29 minutes ago, Flood and Flood's wife disse:

    Hello @JPEKaspersky, 

    Thank you for the update!

    MS Windows Search Indexer is different to the original Xbox game bar etc (you showed), so are you saying on this app the info has changed or is correct - sorry, it's hard having to translate from images, you need to provide that information please?

    Thank you? 
    Flood?+?

    The Xbox game bar as shown in the image at the beginning of our conversation maintains the same behavior:

    "Reliable Group: Reliable
    KSN information (local cache)
    Certificate Status: Error verifying signature.
    (attached images).
    Digital signature: Microsoft Corporation"

    In the file properties image there is no signature separator.

    Capturar.PNG

    Capturara.PNG

    • Like 1

    KSN information (local cache).

    in Kaspersky Internet Security

    Posted

    1 hour ago, Flood and Flood's wife disse:

    Hello @JPEKaspersky, 

    Thank you for posting back, the kind wishes & the information!

    Ok, so then, to add extra small jobs to the list in our previous reply, please also do:

    1. Export KIS settings.
    2. Restore KIS settings.
    3. Do a clean install of KIS = uninstall KIS - save License information only, then download & clean install KIS. 

    Thank you? 
    Flood?+?

    Hi @Flood and Flood's wife

    I did the clean uninstall/install as you indicated.

    The problem remains.

    The file that appears in the image has a digital signature and shows in it:
    KSN information (local cache).

    Capturar.PNG

    KSN information (local cache).

    in Kaspersky Internet Security

    Posted

    Good day @Flood and Flood's wife and Happy New Year of 2023 to you and your family, full of happiness.

    I understood your answer and it was illuminating.

    I prefer to contact the community and not the support in my region because I have bad experience and they still damage more than they fix:
    As soon as I asked for the offline KIS file, they gave me the Kaspersky Security Cloud Personal file. I asked if Kaspersky Standard already existed, they gave me the link that was not from my country. Over the phone, an assistant even said he didn't have Kaspersky installed. They don't even know how to see the last database distribution date.
    With technical support only as a last resort.

    On the KIS reports I did an exhaustive analysis and there are no errors anywhere.

    Said file has no signature (as shown in the image).

    If the error is not dangerous, I'll follow what @Flood and Flood's wife told me:

    "KIS has taken the information from the local cache because there's a certificate issue, it could not analyze the certificate so, to move the app (Xbox game bar.. etc.) to the Trust group, it's taken information stored in local cache - had it not done that you would have seen a different error in that field."

    Capturar.PNG

    KSN information (local cache).

    in Kaspersky Internet Security

    Posted

    Hello guys.

    Today I saw some applications that I opened for the first time like the one shown in the first image, which indicate:

    Reason for moving to group: Information from KSN (local cache).

    I checked the cloud protection on the second screenshot and it tells me I'm synced with KSN.

    What information (local cache) is this that shows in the application started?

    Capturar.PNG

    Capturara.PNG

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