Flood and Flood's wife

Hello @Gabi NI, Welcome! Log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - on the support page: select either Chat or Email - in the Activation code / license key field - put an X Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Kaspersky offers their subscribers a *choice* @SystemInfo. The Kaspersky Customer Service team cannot do anything without the subscriber making a request. Thank you🙏 Flood🐳+🐋

Hello @SystemInfo, Welcome back! The question has been raised on more than one occasion. There's a Hide option, if that's not satisfactory, contact Kaspersky Customer Service, they will delete the old data. Thank you🙏 Flood🐳+🐋

Hello @Junkoi, Welcome! In (your) MyKaspersky account, select the Kids tab, select Web activity monitoring, the Exclusions (you've) added are in the field below ADD EXCLUSIONS: Thank you🙏 Flood🐳+🐋

Hello @GUGU, Welcome! Kaspersky supports commercially released OS *only*, read: Kaspersky Total Security Hardware and software requirements. Also, upgrade to Kaspersky Plus, the upgrade is like-for-like & is free, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T. & Kaspersky for Windows, Hardware and software requirements. Thank you🙏 Flood🐳+🐋 0xC1900101 Errors

Hello @Azyde, Welcome! Which site was Kaspersky Total Security 2022 purchased from? Kaspersky Pure is 2013 - ancient. Contact the seller. Thank you🙏 Flood🐳+🐋

Hello @Sjon, Welcome! Yes. Read: About Secret Vault. Thank you🙏 Flood🐳+🐋

Hello @cope77, It's our pleasure! Thank you for posting back & the information! We think that may possibly be the issue, please check with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as in the image below; please include any screen images of the error & a *detailed* history. Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @suatcan, Thank you for posting back! It's not necessary to raise duplicate topics: .enc virüsü (CryptoPatronum Ransomware) Which page? Read: How to remove Ransomware from Windows & decrypt files Log a request with Kaspersky Customer Service - https://support.kaspersky.com/tr/b2c/tr - on the support page - select Email, then fill in Malware, My files have been encrypted - please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. Thank you🙏 Flood🐳+🐋

Hello @suatcan, Thank you for posting back! We do understand. When you *refresh* the page of course it will end the session! You can always send them an email. Thank you🙏 Flood🐳+🐋

Hello @suatcan, Thank you for posting back! When you *refresh* the page of course it will end the session! A 30 minute wait is not long, IF you cannot wait patiently you can always send them an email. Thank you🙏 Flood🐳+🐋

Hello @suatcan, Welcome! Looking at the timestamps in the chat window, it's only been two minutes, you need to wait patiently, the agent will answer you. Thank you🙏 Flood🐳+🐋

Hello @cope77, Welcome! Which Kaspersky *version* is installed, read: How to find the name and the version number of a Kaspersky application? *Where* is Kaspersky installed? Resources: Install and uninstall the application How to enhance the security of your Mac with the Kaspersky application Thank you🙏 Flood🐳+🐋

Hello @Xeno2ig, Thank you for posting back! Not if the computer is off. Which logs? Which process? Which component? Provide *proper* names & full-screen-screenprints please? Thank you🙏 Flood🐳+🐋

Gives us 5 minutes @Xeno2ig, we'll consult our Tarot cards. When in doubt *always* contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts. Thank you🙏 Flood🐳+🐋

Hello @Xeno2ig, Thank you for posting back & the information! You'll have to provide screenprints or acurate information. Thank you🙏 Flood🐳+🐋

Contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - Thank you🙏 Flood🐳+🐋

Hello @Xeno2ig, Are you referring to System Watcher?

Hello @Xeno2ig, Thank you for posting back & the information! A .rar file is not a application, so no. IF whatever is in the .rar file is an application, then yes, but it has to be unpacked first. Thank you🙏 Flood🐳+🐋

Hello @AdrianT, Welcome! Yes, the email is legitimate. Occasionally Kaspersky's records may be outdated, if you've just made a purchase of Kaspersky software - Kaspersky is asking you to verify your details, They write it as follows: What to do in case of payment issues when buying a license or subscription? 5th dot point in the list: If after completing the purchase you received a request for additional information, for example, a photo of your ID, then you have entered some details incorrectly. Please provide the required additional information or make another order with correct details. Thank you🙏 Flood🐳+🐋

Hello @StePits Thank you for posting back & the information! (A) How did you manage to install & configure KSK *correctly* on the Windows computer - wihout a parent profile? When you say - my first child - is there more than *one* child & the *same* issue is happening for the second OR *all* of your children - on *other* devices that have not been mentioned here in your previous reply? When the first child accesses the web - on the Android, which browser is he using? We're not quite clear about this, IF he's been using the web on the Laptop - in the last month, which browser is used? In (your) MyKaspersky, Kids tab, Application monitoring, how is Settings configured? May we know the age group (your) first child is in please? In Google Family Link, which options are enabled? May we have a full-screen-screenprint of the Family & other users - please hide any private information before posting, your child's name, for example Thank you🙏 Flood🐳+🐋

Hello @Xeno2ig, You're welcome! Thank you for posting back & the extra question. When an application is started on the computer for the first time, Intrusion Prevention checks the safety of the application and assigns it to a group (Trusted, Untrusted, High Restricted, or Low Restricted), this is what is reflected in the reports; IF the trust group is changed the Intrusion Prevention will reflect the change. What do you mean: "is it possible to run archives?" What sort of *archives*? Are the *archives* applications? Thank you🙏 Flood🐳+🐋

Hello @Xeno2ig, Welcome back! As far as we know it's *all*, when the app is added to the trust group, however -> can you narrow it down a bit for us please so we don't have to go on a wild goose chase: Thank you🙏 Flood🐳+🐋

That's because *Sign into MyKaspersky - do not remind me anymore* is not a configurable option in Notification settings @b1k3rdude. We looked into that yesterday, while you were throwing tantrums & why we did not recommend it. Please continue with Support, they are the only ones who can help you. Thank you🙏 Flood🐳+🐋

Hello @Lenny0171, Welcome! Go to Settings, select Internet, *uncheck* Safe Search on YouTube -> OR - sign into (your) MyKaspersky account, select the Kids tab, select Web Activity Monitoring, *uncheck* Safe Search on YouTube, select SAVE. IF there's further questions please Read before you create a new topic! by Danila T. , & please provide the information, it helps us help you. Thank you🙏 Flood🐳+🐋