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Everything posted by Flood and Flood's wife
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My Kaspersky account has a lot of subscription.
Flood and Flood's wife replied to SystemInfo's topic in My Kaspersky
The Moderators will hide your personal information; we've submitted a request to them for you @SystemInfo. Thank you🙏 Flood🐳+🐋 -
My Kaspersky account has a lot of subscription.
Flood and Flood's wife replied to SystemInfo's topic in My Kaspersky
When posting images & screen-prints, please hide personal information - for your own privacy & security @SystemInfo IF the HIDE option is not available contact Kaspersky Customer Service, they will delete the old data. Thank you🙏 Flood🐳+🐋 -
Black screen in kid's laptop
Flood and Flood's wife replied to Gabi NI's topic in Kaspersky Safe Kids
Hello @Gabi NI, Welcome! Log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - on the support page: select either Chat or Email - in the Activation code / license key field - put an X Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋 -
My Kaspersky account has a lot of subscription.
Flood and Flood's wife replied to SystemInfo's topic in My Kaspersky
Kaspersky offers their subscribers a *choice* @SystemInfo. The Kaspersky Customer Service team cannot do anything without the subscriber making a request. Thank you🙏 Flood🐳+🐋 -
My Kaspersky account has a lot of subscription.
Flood and Flood's wife replied to SystemInfo's topic in My Kaspersky
Hello @SystemInfo, Welcome back! The question has been raised on more than one occasion. There's a Hide option, if that's not satisfactory, contact Kaspersky Customer Service, they will delete the old data. Thank you🙏 Flood🐳+🐋 -
How to see list of excluded sites I have added
Flood and Flood's wife replied to Junkoi's topic in Kaspersky Safe Kids
Hello @Junkoi, Welcome! In (your) MyKaspersky account, select the Kids tab, select Web activity monitoring, the Exclusions (you've) added are in the field below ADD EXCLUSIONS: Thank you🙏 Flood🐳+🐋 -
Hello @GUGU, Welcome! Kaspersky supports commercially released OS *only*, read: Kaspersky Total Security Hardware and software requirements. Also, upgrade to Kaspersky Plus, the upgrade is like-for-like & is free, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T. & Kaspersky for Windows, Hardware and software requirements. Thank you🙏 Flood🐳+🐋 0xC1900101 Errors
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Different product provided?
Flood and Flood's wife replied to Azyde's topic in Kaspersky Total Security
Hello @Azyde, Welcome! Which site was Kaspersky Total Security 2022 purchased from? Kaspersky Pure is 2013 - ancient. Contact the seller. Thank you🙏 Flood🐳+🐋 -
Hello @cope77, It's our pleasure! Thank you for posting back & the information! We think that may possibly be the issue, please check with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as in the image below; please include any screen images of the error & a *detailed* history. Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
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Hello @suatcan, Thank you for posting back! It's not necessary to raise duplicate topics: .enc virüsü (CryptoPatronum Ransomware) Which page? Read: How to remove Ransomware from Windows & decrypt files Log a request with Kaspersky Customer Service - https://support.kaspersky.com/tr/b2c/tr - on the support page - select Email, then fill in Malware, My files have been encrypted - please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. Thank you🙏 Flood🐳+🐋
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Hello @cope77, Welcome! Which Kaspersky *version* is installed, read: How to find the name and the version number of a Kaspersky application? *Where* is Kaspersky installed? Resources: Install and uninstall the application How to enhance the security of your Mac with the Kaspersky application Thank you🙏 Flood🐳+🐋
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App Lock pin got shorter
Flood and Flood's wife replied to jdurand's topic in Kaspersky: Basic, Standard, Plus, Premium
Contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - Thank you🙏 Flood🐳+🐋 -
Hello @AdrianT, Welcome! Yes, the email is legitimate. Occasionally Kaspersky's records may be outdated, if you've just made a purchase of Kaspersky software - Kaspersky is asking you to verify your details, They write it as follows: What to do in case of payment issues when buying a license or subscription? 5th dot point in the list: If after completing the purchase you received a request for additional information, for example, a photo of your ID, then you have entered some details incorrectly. Please provide the required additional information or make another order with correct details. Thank you🙏 Flood🐳+🐋
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Youtube Kids no historical data
Flood and Flood's wife replied to StePits's topic in Kaspersky Safe Kids
Hello @StePits Thank you for posting back & the information! (A) How did you manage to install & configure KSK *correctly* on the Windows computer - wihout a parent profile? When you say - my first child - is there more than *one* child & the *same* issue is happening for the second OR *all* of your children - on *other* devices that have not been mentioned here in your previous reply? When the first child accesses the web - on the Android, which browser is he using? We're not quite clear about this, IF he's been using the web on the Laptop - in the last month, which browser is used? In (your) MyKaspersky, Kids tab, Application monitoring, how is Settings configured? May we know the age group (your) first child is in please? In Google Family Link, which options are enabled? May we have a full-screen-screenprint of the Family & other users - please hide any private information before posting, your child's name, for example Thank you🙏 Flood🐳+🐋 -
Hello @Xeno2ig, You're welcome! Thank you for posting back & the extra question. When an application is started on the computer for the first time, Intrusion Prevention checks the safety of the application and assigns it to a group (Trusted, Untrusted, High Restricted, or Low Restricted), this is what is reflected in the reports; IF the trust group is changed the Intrusion Prevention will reflect the change. What do you mean: "is it possible to run archives?" What sort of *archives*? Are the *archives* applications? Thank you🙏 Flood🐳+🐋