Flood and Flood's wife

Hello @thorgrimmr, Welcome! According to: Kaspersky Password Manager for Mac, Hardware and software requirements, Supported browsers, Edge is not supported: Supported browsers: Safari 16.6 and later Chrome™ 118.0 and later Firefox™ 119.0 and later Where do you see: Edge shows up as one of supported browsers - please? Thank you🙏 Flood🐳+🐋

Hello @little vex, Thank you for the information! Run the tests on this page: https://www.wicar.org/test-malware.html, post back the Report results please? Also - while we are helping you - please change the Kaspersky Free GUI to English temporarily - open the GUI & press key combination SHIFT + F12 - when the system is re-started the original language will be restored. SHIFT + F5 will also revert to Chinese. Thank you🙏 Flood🐳+🐋

Hello @Lenny0171, You're most welcome! As we said in our first reply, IF there's further questions please Read before you create a new topic! by Danila T. & please provide the information, it helps us help you. Is Google Family Link being used? Is Microsoft Family Safety used? Thank you🙏 Flood🐳+🐋

Hello @Psiu47, You’re most welcome! Thank you for posting back, the extra information & questions, we’ll try to help as much as we can. Do you mind sharing with us please the Region / Location you are physically located in please & the Incident request number – it’s prefixed with INC000000? You don’t have to lose any days. KIS & Kaspersky Standard are essentially the same product, one is old (KIS) & one is new (Standard), so the transition is like for like. There should not be a any need to involve Kaspersky support unless the Kaspersky Standard software is not showing in (your) regional site OR in (your) MyKaspersky account OR, when you go to this link: https://www.kaspersky.com/downloads#update-product OR IF (you’ve) decided you wish to *UPGRADE* from KIS to Premium – even then you do not need Support IF the software is available – you simply wait until KIS expires, on that day purchase the Premium subscription, uninstall KIS, reboot, install Premium, sign into the Premium app on (your) PC with the same email address that (you) use to purchase the Premium subscription – so the Premium application synchronises with the Premium license key stored in (your) MyKaspersky account, run a Database update, run a Full Scan & another reboot & that’s it. For the short period of time that it takes to do step 2 Windows will be protecting the system. Unfortunately, without knowing what the *bugs* are or any detail we are unable to comment. We have no idea, businesses make commercial decisions all the time, often subscribers cannot make sense of these & feel frustrated, but the change has happened & will not be reversed; Kaspersky has gone from 21.2 to 21.3 to 21.6 & is now moving to 21.7 – expected some later this year (we think), they make decisions, hopefully those decisions are compatible with the majority of users. IF we can help with more information or clarifications, please do not hesitate to ask? Thank you🙏 Flood🐳+🐋

Hello @Zabokornjaca, Welcome! Is there two devices - pc & mobile, is there any Kaspersky software installed & is it paid for or free, read: Read before you create a new topic!, by Danila T. & provide the information please - also see Danila T's instructions for taking screenshots, How to take a screenshot. Read: Virus and Ransomware related questions section rules, by Danila T. FYI - historically Kali Linux is full of 'risky tools". Thank you🙏 Flood🐳+🐋

Hello @petsy, Thank you for the update! Like @harlan4096, we also do not have Windows Security Platform Antimalware Platform updates. We've noted there's quite a few web posts for KB5007651, however all appear to be 2023 range. Perhaps rasing the issue with Microsoft Technical Team might shed some light on it? Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @jackbruns28, Welcome! Read: How to remove McAfee products from a Windows PC & use: https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe. At the end of the McAfee removal shutdown the computer using SHUTDOWN, not Restart, power on by pressing the power button, login. Open each installed browser & do a Reset settings, for Chrome: chrome://settings/reset, for Edge edge://settings/reset, for Firefox: Refresh Firefox button. IF other *non-supported* broswers are installed/used - follow the same Reset procedure. At the completion of each browser reset exit that browser & do not re-open. When all broswers are reset: shutdown the computer using SHUTDOWN, not Restart, power on by pressing the power button, login. Read & use: Kaspersky notification of detection, file or website detected by Richbuff. Run the Malwarebytes AdwCleaner *Scan* - not the Fix of: https://www.malwarebytes.com/adwcleaner - post back the Scan Report please? Any problems or issues, please post back? Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @uco73, Thank you for posting back! Was a reason/explanation given? Do you still have the *original* KIS subscription invoice/email/bank records? -> IF the answer is 'yes', raise a new incident, explain again the problem & show them the KIS information - ask them to help you. Post the Incident request number - prefixed with INC000000, that was closed please? Thank you🙏 Flood🐳+🐋

Hello @little vex, Welcome! Create a System Restore Point Export existing Kaspersky Free configuration. Uninstall Kaspersky Free. Update to the current version - https://www.kaspersky.com/downloads/free-antivirus - & recheck? Please post back the outcome? Thank you🙏 Flood🐳+🐋

Hello @Psiu47, Welcome back! To start -> *golden rule* before making *any* changes -> create a System Restore Point, reference: How to create a restore point in Windows. None, IF (you) wish, KIS can be upgraded/converted to *Kaspersky Standard* now -> the existing *auto-renewal* will continue when the converted KIS license expires; the upgraded/conversion [KIS to Kaspersky Standard] is free. Kaspersky Standard can be downloaded from: https://www.kaspersky.com/downloads#update-product - & read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. It's not possible to *automatically* upgrade/convert from KIS to Kaspersky Premium - we'll discuss this further down the list. Personal choice - transitioning from Kaspersky's old software (KAV/KIS/KTS/KSC) to Kaspersky's *new* range (Premium/Plus/Standard) has some things to be aware of; we always *start with a clean slate*, other members of the Community belong to the *install over the top* club. Kaspersky's *new* subscriptions: (Premium/Plus/Standard) - IF purchased from a Kaspersky website OR via (your) MyKaspersky account - do not get issued with *Activation codes* - instead the License key is sent directly to (your) MyKaspersky account -> the subscription *activates* as soon as the $ payment $ has been successfully processed; read Where to find the activation code for Kaspersky Standard, Plus, Premium. Once *installed* Premium/Plus/Standard *application* must be signed into with the same email address that's used to purchase the subscription so the *installed software* & the License key stored in (your) MyKaspersky account can synchronise. IF the Kaspersky Premium/Plus/Standard subscription is purchased from a physical store OR a 3rd-pty merchant, for example Amazon - an Activation code is emailed to the subscriber & that Activation code can be manually applied to the installed Premium/Plus/Standard software & OR into the MyKaspersky account. IF the change is KIS to Kaspersky Standard, it's covered in point 1; IF (you) wish to purchase the Kaspersky Premium subscription we recommend: (a) requesting Kaspersky Customer Service cancel the KIS *auto-renewal* - when the KIS subscription expires no more transactions will happen & the new subscription can be set-up; remember: *Premium/Plus/Standard subscriptions* activate on *purchase* IF purchased via a Kaspersky site, so do not purchase until the existing KIS subscription is on the last day. (b) Kaspersky Premium is the *product* & the *premium service*, read: Comparison of subscription plans & Premium Support Services. (c) How subscription works & If you purchased a subscription from Kaspersky website, Activate a subscription on your device(s). Always *Export* Kaspersky config - even if you don't use it - it's better to have a backup than to come to a step in a new install & go "OH crap - I didn't backup". Premium/Plus/Standard 21.6 has had 3 patches issued, many *known* 'bugs' have been addressed & 21.7 is being tested so presumably will be released sometime before the end-of-the-year. Any questions or issues @Psiu47, please post back? Thank you🙏 Flood🐳+🐋

Hello @Abdelrahman Amhawy, Welcome! *It's unnecessary to raise this issue twice* by replying in another topic: Change permanently GUI language & then opening a *new* topic. Which region, location, support page have (you) selected, we'd like to check to see what the problem is please? Download Kaspersky Standard from: https://www.kaspersky.com/downloads/standard. Only Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - can issue refunds, read: How to request a refund? Thank you🙏 Flood🐳+🐋

Hello @uco73, Welcome! Please contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> fill in the template as follows: The *Forgot password* is the closest possible template available - so make sure you provide as many Details as possible so Support can assist & fill in the the software *you have* Thank you🙏 Flood🐳+🐋

Hello @focussss, Thank you for posting back! No. Not without a nuclear microscope. *IF* you've set the icons on (your) Taskbar to be *small* - change the setting to *normal* while people are trying to help you. Please follow these steps - Please *stop* cropping images. Show the *FULL taskbar* - including the System date & time *and* select the *Show hidden icons* icon - so *all* hidden icons are visible - post a *full-screen-screenprint of the desktop with the full taskbar & the hidden icons* - see image: 2. Go to Windows, Notifications & Actions, post full-screen-screenprint(s) of *every* app listed in the *Get notifications from these apps* list? 3. Go to the Windows *Start* screen, select All apps, scroll to & *rightclick* Kaspersky Free, post a *full-screen-screenprint* 4. Open Kaspersky Free GUI, enlarge the GUI so it fills the screen, start at the Home window, scroll down to the bottom of the GUI window, select Timeline - post a *full-screen-screenprint*. ****Hide (your) email address or any private information before posting**** Thank you🙏 Flood🐳+🐋

Hello @focussss, Thank you for posting back! You are not providing the requested information, either you don't understand or you've decided to answer only what you want to answer. Thank you🙏 Flood🐳+🐋

Hello @JR69, Welcome back! You may wish to clean install KSK on one device, including a full shutdown = power off, power on by pressing the power button - not restart - after uninstalling & before installing the new KSK - to see if that helps, otherwise please contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> fill in the template as follows: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @LouisLewis, Thank you for posting back! Please contact Kaspersky Customer Service -> https://support.kaspersky.com/b2c#contacts - on the support page, select either Email or Chat, then fill in the template as follows: Thank you🙏 Flood🐳+🐋

Hello @LouisLewis, Welcome back! Which Kaspersky product is the Activation code for? We notice the majority of (your) previous topics have all been for Kaspersky *commercial* software -> you need to contact support, so IF the Activation code is for commercial software, contact: https://companyaccount.kaspersky.com/ - IF the software is from the *Kaspersky Home User range* - contact: https://support.kaspersky.com/b2c#contacts. Thank you🙏 Flood🐳+🐋

Hello @Jojo Mojo, Welcome back! Which Kaspersky *names & version numbers*, read: How to find the name and the version number of a Kaspersky application? Define *messing around* -> what does *messing around* mean *exactly*-> how does the paid version *not* work *exactly* -> what errors are showing on screen - post *full-screen-screenshots* (hide any private information before posting) -> in Kaspersky Reports are there any Harpa related errors? In (your) Harpa Paid account - have you verified the subscription has been fully processed - sorry, we understand it seems to be an obvious question, but, we have not been given much info here JM so may ask some questions that seem obvious (to you). In the Harpa Paid extension, Site Access, is -> Allow this extension to read and change all your data on websites you visit - On all sites - selected? When (you're) using Harpa Paid, are you signed in via Google, via Microsoft or ? With Harpa Paid -> in either Chrome OR Edge *browser* -> how is the Kaspersky Protection extension set for Private browsing & Anti-Banner? So we have *all* the information - we are not mind-readers, please also provide the Windows OS version & *build* of all impacted machines - in Windows Search, type WINVER & post back the info from the WINVER app please? Please post back? Thank you🙏 Flood🐳+🐋

Hello @ferefa, Welcome! We use Kaspersky Premium VPN (paid), read: What is the purpose of Kaspersky VPN Secure Connection & How to select a suitable virtual server. It works well with all Supported Streaming Services: BBC iPlayer & Netflix: USA, United Kingdom, Germany, Japan. Kaspersky Free VPN does not have the same features, server is automatically selected & data is limited to 200mb/daily or 300mb/daily if the subscriber makes a one-time connection to their MyKaspersky account, read: Using the Free version of the application & About the virtual server. We always recommend installing Kaspersky's free software, try it before you buy it, read: Kaspersky VPN Secure Connection - info, purchase, download, by Danila T. Thank you🙏 Flood🐳+🐋

Hello @ZacSS, Thank you for posting back with the additional information! Are you not able to start a second SafeMoney browser to access the installed extensions - while the first SM browser is running -> Exit Chrome SafeMoney Browser Go to: C:\ProgramData\Kaspersky Lab Rename: SafeBrowser folder to SafeBrowser-1 Start SafeMoney browser again Decline any prompts Delete the extension that was blocking the SafeMoney browser - if it's still an issue.

Hello @ZacSS, Welcome! Is the issue for *all* websites that run in the SafeMoney browser or a specific website? IF it's a specific website - in Kaspersky Standard application select the website & change one of the options: Run Protected Browser, Ask user, Do not run Protected Browser or Delete - reference: How to configure Safe Money for a specific website. 2. IF it's *all* websites that run in the SafeMoney browser, perform a Reset - in the SafeMoney Browser - chrome://settings/reset Kaspersky Protection browser extension IF it's not these, please explain the issue with more detail? Thank you🙏 Flood🐳+🐋

Hello @Parent, Welcome! *All kids are smart but parents are smarter*. IF KSK is installed correctly it cannot be *paused* unless the parent's MyKaspersky password is used. Is KSK Premium or Free? Let's work on one device at a time, first Windows: from (your) son's Windows computer - post a full-screen screen-print - of the Family & other users screen - hide his user-name or login, but do not hide anything else please - see the image below: Please post back? Thank you🙏 Flood🐳+🐋

In what respect @tunathefish? Most people know not to use anything other than the *recommended* OS. Read: Smart Home Monitor resources. Read: Wi-Fi Analyzer resources. Also, there's many Smart Home Monitor topics in the Forums - you can refine the search according to your requirements: https://forum.kaspersky.com/search/?q=Smart Home Monitor&quick=1 Thank you🙏 Flood🐳+🐋

Hello @Kempie, Sven, You're most welcome! We're delighted to read you have a solution that works best for you & your daughter. (If we may) - a word of caution - when working with - Where is my device - don't select Disconnect device (in MyKaspersky), the device will not be able to communicate with the account & you/your daughter will have no control of the phone; it's difficult to remedy so better not to do it in the first place. Thank you🙏 Flood🐳+🐋

Hello @ceruleandaze, Welcome back! The *quickest* way to turn off the auto-renewal is by requesting help from Kaspersky Customer Service, it takes 5 minutes to send an Email or submit a Chat request - https://support.kaspersky.com/b2c#contacts - *we don't know your software so have selected KIS* The Nexway *Login* is not the same as the login (email) you use to login to your MyKaspersky account. The invalid token for Nexway - indicates a problem with the password (according to Nexway support). Messing around with Nexway is a *total* waste of your valuable time (ioo). Thank you🙏 Flood🐳+🐋