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Berny

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Everything posted by Berny

  1. Berny
    @NEELESH @Shadowsaber This is a strange issue 🤔, can you please provide your géographical location.
  2. Berny
    @Shadowsaber Welcome. Did you submit trace files to Kaspersky Technical Support ? Do you have an INC number ?
  3. Berny
    @NEELESH Welcome. Please first check this ? "If you use a proxy server to connect the internet, you must specify the proxy server connection settings ..." KPM main window → Settings → Advanced → Proxy server Please uninstall KPM with the Kaspersky ' kavremover ' tool + reboot. ⚠️ Important : Please create a restore point before proceeding !
  4. Berny
    @djori Welcome. Please continue here. Thank you
  5. Berny
    @citotia Please contact Kaspersky Technical Support : https://support.kaspersky.com/b2c/
  6. Berny
    @Woody7788 Please continue here. Thank you.
  7. Berny
    @citotia Welcome.. If you are on an auto renewal plan the subscription starts on purchase day. Also, please check your system date ?
  8. Berny
    @barth Veuillez consulter le Support Technique svp : https://support.kaspersky.com/fr/b2c/fr
  9. Berny
    @barth Bonjour, Quelle version avez-vous installé sur votre portable. Appareils Samsung ? Pour info , avec KIS (Windows) vous pouvez migrer vers Kaspersky Standard.
  10. Berny
    @prince24 Veuillez soumettre votre problème svp.
  11. Berny
    @prince24 Bonjour et bienvenu sur le Forum. Veuillez consulter le Support Technique svp → https://support.kaspersky.com/fr/b2c/fr
  12. Berny
    @KEM Bonjour Comme déjà mentionné ce Forum ne peut malheureusement pas vous offrir une solution 😞 Concernant le code QR veuillez consulter mon intervention ci-dessus svp.
  13. Berny
    @YhkYazilim5454 Welcome. You can use the same account, also the subscription on Kaspersky Premium starts the day of the purchase.
  14. Berny
    @Mahadev I forgot to ask if you purchased on the Kaspersky Store ?
  15. Berny
    @Mahadev Welcome. Please specify the Kaspersky product and your country ? Also we don't provide an offline installer.
  16. Berny
    @A-Ferreira Please contact Kaspersky Technical Support : https://support.kaspersky.com/b2c/
  17. Berny
    @Sakura16 Welcome. Please see → Submit a request regarding Kaspersky Lab’s Privacy Policies
  18. Berny
    @Aziz829 ↓ From Kaspersky Virus Lab ↓
  19. Berny
    @Aziz829 Welcome. Your URL has been submitted to Kaspersky Virus Lab , the verdict will be provided when available.
  20. Berny
    @Mkhulu Welcome Please check this on your iPhone ? Settings → (Scroll down) Safari → Extensions ↓
  21. Berny
    @Woody7788 Also, on the main screen of Kaspersky on your iPhone please go to "Profile" located at bottom right of the screen, and check if the application is connected to your My Kaspersky-account ?
  22. Berny
    @Matthijs You are welcome. I should have added this Online Help article : → How to configure Safe Money for a specific website
  23. Berny
    @Matthijs What you also could try out is this ↓
  24. Berny
    @ceruleandaze Please contact Kaspersky Technical Support with the request to turn off your auto renewal.
  25. Berny
    @BorisD Welcome. My only VPN service is Kaspersky VPN 🙂
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