Berny

@cdt Welcome. Please see How to remove a third-party anti-virus application and when done please check your registry. Also you can upgrade for free from KIS to Kaspersky Standard Kaspersky: Basic, Standard, Plus, Premium - info & FAQ > Q1

@Vladim1r Welcome. Please see my post above how to create trace files

@Abdelrahman Amhawy No sorry of course , i realize you just joined our community. NAT is connecting your devices to an IP-Address and Kaspersky is checking the incoming data.

@Cl1ck Welcome. I see that some other users are having the same issue, please contact Kaspersky Technical Support : → https://support.kaspersky.com/b2c/

@Abdelrahman Amhawy To avoid further confusion i merged your multiple interventions in ONE Post, please continue (only) here. Thank you.

@Abdelrahman Amhawy Concerning your post in the Kaspersky Internet Security Forum section, are you talking about KIS or KPM 🤔

@Abdelrahman Amhawy Please see → Activation code is invalid for this region Also please don't post the same problem in two different Topics. Thank you.

@Abdelrahman Amhawy Please see → Activation code is invalid for this region

@Abdelrahman Amhawy Currently you can upgrade for free from KIS to Kaspersky Standard, please see Kaspersky Basic, Standard, Plus, Premium - info & FAQ → Q1 You can download Kaspersky Standard from this location → https://www.kaspersky.com/downloads/standard the GLOBAL version has no regional restrictions. When uninstalling KIS please keep license information and settings ! When the installation from K Standard is completed please update databases + reboot.

@focussss This is a strange issue 🤔 , for privacy reasons we don't request system logs but you may consider to check on your side your system e.g. : Full Kaspersky scan System File Checker → ' sfc /scannow ' Disk Surface Check → ' chkdsk /f ' Please create a restore point before proceeding ! Also and FYI , this community can't fix bugs.

@uco73 Please contact Kaspersky Technical Support https://support.kaspersky.com/b2c/

@franzderpalme1 Welcome. It looks like that the best option for this issue is Kaspersky Technical Support.

@NEELESH @Shadowsaber This is a strange issue 🤔, can you please provide your géographical location.

@Shadowsaber Welcome. Did you submit trace files to Kaspersky Technical Support ? Do you have an INC number ?

@NEELESH Welcome. Please first check this ? "If you use a proxy server to connect the internet, you must specify the proxy server connection settings ..." KPM main window → Settings → Advanced → Proxy server Please uninstall KPM with the Kaspersky ' kavremover ' tool + reboot. ⚠️ Important : Please create a restore point before proceeding !

@djori Welcome. Please continue here. Thank you

@citotia Please contact Kaspersky Technical Support : https://support.kaspersky.com/b2c/

@Woody7788 Please continue here. Thank you.

@citotia Welcome.. If you are on an auto renewal plan the subscription starts on purchase day. Also, please check your system date ?

@barth Veuillez consulter le Support Technique svp : https://support.kaspersky.com/fr/b2c/fr

@barth Bonjour, Quelle version avez-vous installé sur votre portable. Appareils Samsung ? Pour info , avec KIS (Windows) vous pouvez migrer vers Kaspersky Standard.

@prince24 Veuillez soumettre votre problème svp.

@prince24 Bonjour et bienvenu sur le Forum. Veuillez consulter le Support Technique svp → https://support.kaspersky.com/fr/b2c/fr

@KEM Bonjour Comme déjà mentionné ce Forum ne peut malheureusement pas vous offrir une solution 😞 Concernant le code QR veuillez consulter mon intervention ci-dessus svp.

@YhkYazilim5454 Welcome. You can use the same account, also the subscription on Kaspersky Premium starts the day of the purchase.