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Kaspersky VPN

Get help with Kaspersky VPN for Windows, macOS, Android and iOS

  1. Toriga
    Started by Toriga,

    This vpn was good before, and you destroyed with your bad management. Months we are waiting the fix for this crap vpn and didnt change nothing. Stability suck, speed suck, missing still feature like double vpn (there was before), or openvpn/wireguard config to use in router or linux. We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible …

  2. Faldi00

    As a foreigner living in Moscow, Russia, Kaspersky VPN has been my savior since it offers servers from many countries and is cheap, as many websites are blocked there. However, I felt dismayed today when Kaspersky VPN did not work well, even in the faster server. Although I could connect to some countries, the websites did not load. What are the reasons behind it? Please fix this issue so that I can use my VPN normally. I wrote the complaint in the English forum since I am not fluent enough in Russian.

  3. Igor Kurzin
    Started by Igor Kurzin,

    We are currently performing technical maintenance that may temporarily affect VPN performance. Some users may notice reduced speed, difficulty accessing certain locations, the app switching to Free mode instead of an active subscription, or short periods of service unavailability. We’re already working to resolve these issues as quickly as possible. This applies to users of Kaspersky VPN Secure Connection, Kaspersky Plus, and Kaspersky Premium. To help ensure your VPN works correctly, please update the app to the latest version on all your devices. Via below link, you’ll find instructions on how to do this. https://support.kaspersky.com/faq/ksec-migration#m…

  4. LinuxSuperior

    Hello; I have been using kaspersky vpn for ages. I had no issue with Valve games but suddenly Valve Games such as cs2 and dota2 start to kick me out of game. Now KASPERSKY VPN got updated seems like it solded to Pango VPN aka AnchorFree https://en.wikipedia.org/wiki/AnchorFree So what makes Russian company solded to another country ?

    bababooey
  5. mmichtch
    Started by mmichtch,

    Hello, as I understand Kaspersky is using Wireguard as base protocol. As such is it possible to get correct credentials (sert file, etc.) to use it on the Linux Workstation with support for WireGuard installed? If yes, can you please give the instructions. Thank you, Maxim

  6. Deyaa
    Started by Deyaa,

    I keep getting that error in the VPN A LOT. Any thoughts on why that is, please?

  7. mowalid05
    Started by mowalid05,

    After I updated kasspresky now i can't use the vpn free tier and it's telling to continue with a subscription. How can I use the free tier again?

  8. nonanche92000
    Started by nonanche92000,

    Hello , Since the last update ( November ) of Kaspersky VPN where most of the region were greyed / not supported anymore , my VPN started to act weirdly. I have actually Kaspersky Premium ( 1 device / 1 year ) so I have unlimited VPN , so here are my problems : - VPN keeps disconnecting for no reason , no matter the country because I tried several different ones and the issue is still the same . - Each time the VPN tries to reconnect , it keeps creating a new Local Area Connection (WG Nt Adapter) , now it's the 73rd time it has created a new Local Area Connection. - The VPN interface is slow to react when I turn off the VPN the grey switch slider thing takes …

    Flood and Flood's wife
  9. Meester Chris

    Some sites detect I am using Kaspersky VPN and refuse let me proceed demanding money for a pro account If I don't use a VPN, they function as normal. Q: How do they detect a VPN and the point it is, I don't want it detected, 9obviously they want to track me. How do I stop that occurring? Many Thanks

  10. Mehrnaz
    Started by Mehrnaz,

    This is honestly the worst update I’ve ever seen. The removal of essential features, such as the router feature, protocol selection, and dual VPN, has significantly reduced the functionality and flexibility that made this VPN worth using in the first place. On top of that, reducing the number of available servers and introducing a new data-processing agreement tied to PureVPN raises serious concerns for me. Please bring back the previous version or restore the features that were removed. The “new infrastructure” may meet internal standards, but from a user perspective, this update feels like a major downgrade. If this direction continues, you will likely lo…

  11. xnvisible
    Started by xnvisible,

    Hello. I had a Kaspersky VPN that was working perfectly. With the latest update, my NAT setting for online games was changed from "Moderate" to "Strict." I'm experiencing significant lag and increased ping in games. I also noticed that some important settings in the program settings have been removed. (Catapult Hydra and Wireguard options have been removed.) - (DNS configuration page has been removed.) I kindly ask you to fix these issues as soon as possible. I don't want to look for another VPN. Thanks

  12. 2A14
    Started by 2A14,

    I don't have the split tunnel setting in settings.

  13. dpant
    Started by dpant,

    Hello, As far as I understand, this is an ongoing issue. When Kaspersky VPN is turned on, not all web sites are reachable. In my case, I run Kaspersky VPN version 21.24.8.522-2 and I still cannot navigate to (examples): dnsleaktest.com arcadiaportal.gr astrosnews.gr Those are all legitimate web sites. Their IPs cannot be resolved by the Kaspersky's DNS servers. The browser error is: ERR_NAME_NOT_RESOLVED. Reading related forum thread shows that this a Kaspersky VPN's problem. Why is this still happening and will it be fixed?

  14. theking25

    Hello, When i buy a Kaspersky 1 year abo with 5 machines, can i use the unlimited vpn in all the 5 machines at the same time ?

  15. undead_skeleton

    Hi all, I have been using the Router WireGuard configuration I had created back when that option was still available, and I have only 11 days of subscription left. The problem is that i'm super hesitant when it comes to renewing my subscription because Kaspersky has had terrible communication so far regarding this whole VPN infra transition process that i just don't trust any of their promises at this point. Still, I want to renew my subscription mostly for its Router VPN feature, which is as you all know gone now. My question is, when will my configuration get deactivated, if ever? Because i don't wanna renew the subscription for a feature to which i will …

  16. Squally

    We've been experiencing the same critical issue for almost a month, during this period you managed to fix it and broke it back again with the latest update, it's affecting multiple users, devices, networks and platforms. Support keep asking for the same, switch networks, try other locations, send screenshots of the same behavior, at this point all the info you're gathering for users don't move the investigation forward and only delay escalation. This issue is reproducible, affects all sites and services, affects multiple platform and has been ongoing for weeks. That clearly indicates a backend / infrastructure / core client issue not a configuration mistake. We resp…

  17. piesesti
    Started by piesesti,

    All the nice things we can do in the VPN such as Double VPN, lots of servers, gaming servers, router VPN thins, all gone and now you are gonna give our datas to PureVPN? Like... you guys suppose to protect us from viruses and if you guys giving VPN, you should protect our most important datas from others, especially companies like PureVPN and the owner company of PureVPN. It really makes me doubt about Kaspersky. Did anyone go and check the PureVPN's website? Go and see, it screams like a scam. And not just that, did anyone check the PureVPN's history? Or the owner of that company? Or your privacy policy about the VPN? It is actually funny and makes me think like Kas…

    Kyrillos.Zak
  18. TAE
    Started by TAE,

    It has been almost a month since the VPN service has been operating poorly. Many sites take an unacceptably long time to load, including this one. I couldn't even login to this forum with the VPN enabled. (London server) I had to disable it to make this post. I have updated to the latest version. (21.23.6.614-2) I have waited patiently. I have kept quiet until now. The VPN is still broken. What's going on? I will not contact support to be fobbed-off and strung along. This is clearly an issue with Kaspersky's end, not mine. When will this be fixed? Will there be some kind of compensation? I'm losing patients.

  19. ADAN
    Started by ADAN,

    I already have kaspersky installed in my cell and pc. Todat I bought VPN for one year and I registered it with another user. I can not install VPN in my cell phone because I am getting a message that says that I have to unistall the one Is already had, but it is a limited one for VPN. In mi pc it's all ok, both are working. What can I do to activate VPN in my cell? Thanks

    Flood and Flood's wife
  20. yemeneco
    Started by yemeneco,

    hi for more than a week my Vpn dosent work it showing me a red message that "Kaspersky Vpn is not available" my region is Yemen, hope to reply as soon as posibble. thanks

  21. jtv1
    Started by jtv1,

    Dear Kaspersky Community I got a security issue, and the problem is like any device, I don't trust the online security of Google devices and I have been given this new Chromebook to study and do my work on. Kaspersky products have been my first real online security product I have used since at least 2008, but I cannot find any installation products for Chromebook. Is it possible that I could get some help concerning this matter, please?

  22. fbmbat
    Started by fbmbat,

    When I click to open VPN, nothing happen. When I try to uninstall, it says that is updating, i cant uninstall even in windows security mode.

  23. Mathew14324

    I purchased Kaspersky plus plan for 3 devices, and I signed up using my email ( The one I bought with ) it got connected to the anti virus and its works fine ( Premium version ). After that I downloaded Kaspersky VPN and tried to log in my PC, ( with the email I bought ) it logs to my account but shows the free version ( 300Mb free ). I'm not sharing to anyone, I'm using the owner email. The premium VPN connects to my phone but not my PC. When I went to My Kaspersky website, my pc name was there, but the the VPN crown symbol was dimmed for my pc ( My mobile has the yellow crown ) then I tapped on that, and then the yellow crown lightened, but still it shows free version i…

    Mathew14324
  24. Rob in Toronto
    Started by Rob in Toronto,

    I have the same problem and have had since only last night. Youtube works just fine when my VPN is off (I have a subscription to Kaspersky Total Security), but youtube (and only Youtube) tells me that I have no internet when the VPN is on. Any insight as to what's happening? Thanks in advance.

    Igor Kurzin
  25. Cems

    Hello! I've been facing an issue for like 2 months or so. My mobile VPN was working just fine for 2 years but suddenly it stopped working. It's fine if I'm connecting to my wi-fi but it's stuck in infinite loop of "connecting" state if I'm using my mobile internet. Why could that be? My app is up to date by the way.

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