Hi my VPN suddenly refused to connect a few days ago.

After restarting the software 3 tries, I uninstalled it in attempt to reinstall

after the reinstall I am stuck on this

 

3 reinstall attempts didn't work.

Support claims it is because I have more than 5 devices with it installed, which after reducing down to 4, and 2 further reinstall I am still stuck on this

I was given the following instructions to follow:

Quote

If the problem persists, please record Kaspersky application trace logs during the activation attempt:

○ Right click the VPN padlock icon in the bottom right corner of the screen and choose Customer Service
○ Click "Problem recording"
○ Scroll down and click "Delete all service data and reports". Click the "Delete" button
○ Choose "Activation error"
○ Check the "Record the screen" checkbox. Press "Start recording"
○ Enter the My Kaspersky logon credentials to connect the application to My K account again, wait till the error message appears.
○ If the previous attempt fails, try using the activation key PVX9B-W2T1N-Q3QK1-V3WAQ, wait till the error message appears.
○ Press the "Stop recording" button. The archive with trace files will be saved to your desktop. If the archive won't open from the desktop, please copy it to a different location (or enable inheritance for the file in Properties->Security->Advanced)
○ Send us the trace logs archive

but I was unable to even select "problem recording" because right clicking the VPN icon and selecting "Customer service" bounce me back to this:

I've done a network reset twice now. and tried everything in this other similar case https://forum.kaspersky.com/topic/vpn-refuse-to-start-55433/ but no success.

This is getting very frustrating now. Can someone please help?

Welcome to Kaspersky Community.

 

Can You try again and re check?

nope it doesn't work, however it appears that my Kaspersky Total Security is blocking my VPN from running properly. 

I solved it by uninstalling the VPN using the kaspersky removal tool, then Total Security and then reinstalling the VPN first before Total Security.

Please migrate Your KTS to Kaspersky Plus:

 

https://forum.kaspersky.com/topic/kaspersky-basic-standard-plus-premium-info-faq-22816/#comment-98356

 

KIS and KTS are obsolete products, currently last version 21.25