New VPN servers are totally useless! When I activate this new "VPN", with all its ridiculous limitations, for a Russian user, I can still not even use it for its newly advertised use cases. I am unable to use the VPN on sites that do not even block my original Russian IP. For example, I cannot use z.ai API, Context 7 API, or access Substack or Medium, and many other websites and APIs, when I activate any of the VPN servers of new Kaspersky Secure Connection VPN. Some of these servers such as Substack or z.ai API, are working fine with my original IP address. How can I get normal VPN servers that are not blocked everywhere, or how can I get my money back, because this VPN does not provide even its severely limited, niche service as advertised?

On 4/2/2026 at 8:05 AM, Wlad_W said:

New VPN servers are totally useless! When I activate this new "VPN", with all its ridiculous limitations, for a Russian user, I can still not even use it for its newly advertised use cases. I am unable to use the VPN on sites that do not even block my original Russian IP. For example, I cannot use z.ai API, Context 7 API, or access Substack or Medium, and many other websites and APIs, when I activate any of the VPN servers of new Kaspersky Secure Connection VPN. Some of these servers such as Substack or z.ai API, are working fine with my original IP address. How can I get normal VPN servers that are not blocked everywhere, or how can I get my money back, because this VPN does not provide even its severely limited, niche service as advertised?

Hello @Wlad_W, 

Welcome!

We've noticed all of (yr) previous topics have been raised in the Russian-language forum & in our opinion it would have been best IF this topic was also raised there - however - to address the refund, Kaspersky has a 30-day-money-back-guarantee, we're aware that's been waived in some VPN cases, please contact Kaspersky Customer Service: https://support.kaspersky.ru/b2c/ru#contacts, fill in the template as shown: 

• *Do NOT use the AI-BOT to submit the incident*

Thank you🙏
Flood🐳+🐋

Resources:

• Как оформить запрос на возврат средств за покупку приложения «Лаборатории Касперского»
• Ответы на частые вопросы об оплате, доставке и возврате (Nexway)
• Ответы на частые вопросы об оплате, доставке и возврате (Allsoft)

Edited April 3Apr 3 by Flood and Flood's wife
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@Wlad_W

On 4/1/2026 at 11:05 PM, Wlad_W said:

New VPN servers are totally useless! ....  how can I get my money back ....

Also please see FAQ → Изменения в работе Kaspersky Secure Connection в России

" Чтобы отключить автоматическое продление подписки или запросить возврат средств, пожалуйста, следуйте инструкциям, приведенным в этой статье. "