We are currently facing some issue in VPN performance. Some users may notice reduced speed, difficulty accessing certain locations, the app switching to Free mode instead of an active subscription, or short periods of service unavailability. Kaspersky working to resolve these issues as quickly as possible.

To help ensure your VPN works correctly, please update the app to the latest version on your Windows. Via below link:

https://files.kaspersky.com/download/INC000/018/009/136/65048e1d-c2eb-446a-8b33-822f1ea98917/ksec_win_global.exe

 

 

Edited December 9, 2025Dec 9 by Tahmeed702
Replaced link to 21.18 version.

That VPN version old 21.18? 🤔

 I have the latest version, but it doesn't matter; it still doesn't work. We've been asking for a fix for weeks, but you still haven't fixed it.

@Grogu_35, can you please share the incident number to support? 

@Igor Kurzin:INC000017997117

@Grogu_35, thank you for your patience. Our support team will get back to you shortly. We apologize for the delay due to a higher-than-usual number of requests.

On 12/8/2025 at 1:42 AM, harlan4096 said:

That VPN version old 21.18? 🤔

When you install it , Latest version will be installed in your system . 

Hello,
It looks like the issue with WG Nt tunnel adapter is still not resolved.
I have Kaspersky VPN version 21.24.8.522-2 running on a Windows 11 x64 Build 26200 VM and i just can't get it to work. The tunnel adpater keeps on poping On & Off leading to messages in Windows Event Viewer : NetBT ID 4311.

I made a short screen capture video to show. Can upload on request.
Thank you.
 

The VPN for router option has disappeared.

On 12/8/2025 at 2:12 PM, Igor Kurzin said:

@Grogu_35, thank you for your patience. Our support team will get back to you shortly. We apologize for the delay due to a higher-than-usual number of requests.

Where is the option to download wireguard or openvpn config, to add in our router.

Did you forget it to add again with the new updates?

Its from the new infracture there isnt, what is the problem?

We cant use the vpn we pay on linux or router because it, ETA?

So funny see the doc still have the tutorial how to do it, but the option is disappear

https://support.kaspersky.com/kpc/1.0/en-us/227551.htm

I just spoke with Kasperski support on the phone, and they said it would no longer be possible to add Wireguard or OpenVPN configurations to routers. I canceled my subscription.

21 hours ago, Mac79 said:

I just spoke with Kasperski support on the phone, and they said it would no longer be possible to add Wireguard or OpenVPN configurations to routers. I canceled my subscription.

Good day, unfortunately, at the moment the router option is not available. However, this functionality is planned as part of the development of our new infrastructure and is intended to be introduced in future updates.