And once I hit 10 generations, I can't generate any more—I have to wait 24 hours.

I wanted to share a really frustrating experience I’ve been having with Kaspersky’s support and their VPN service lately, mostly to see if anyone else is dealing with the same thing.

The Support Experience Last week, I contacted chat support because the VPN is not working on my router, never worked, I bought a new one and still not working. The agent gave me a 2-day resolution window and promised to email me the support protocol and follow-up updates. None of that happened. They completely ignored the deadline, never sent an email, and left me with zero updates or explanations. It feels like a total lack of respect for the customer's time.

The Technical Issues On top of the bad support, the service itself has serious flaws right now:

• The OpenVPN files are useless: The configuration files Kaspersky provides just don't work with standard router firmware (I'm using an Archer AX53 now). When trying to connect, the status just sits on "Connecting" forever. It seems like their files don't even follow the standard, true compatible router OpenVPN protocol, making them completely ineffective for standard routers.

• No WireGuard alternative: Ever since the changes back in January, WireGuard is nowhere to be found. So when OpenVPN fails, there isn't even a modern alternative to fall back on.

Right now, the VPN is completely unusable at the router level, and support is just missing in action.

Has anyone actually managed to get their OpenVPN config working on a router recently, or is everyone else getting ignored by support too?

I'm trying to set up a WireGuard connection. According to the support page, configuration files for 3rd-party clients should be available for download at https://my.kaspersky.com/VPN after logging in.

I recall seeing this option a few months ago, but I didn't have the chance to try it then. Now that I actually need it, the option seems to have disappeared from the page. Could you please help me find where it is or let me know if something has changed?

As you can see in the attached screenshot:

Thanks in advance!

At some point I set the VPN to cover my router and every device connected. I have turned it off before but cannot figure out how to do it now. 

It's going to be a last minute choice but maybe It's time for goodbye

I'd like to Thanx the team for all the years together

I would like to know if the router VPN option will be available again in the near future. If not, I believe I should be entitled to a refund and cancellation of the service, as they are no longer meeting the terms of the service agreement. Has anyone else gone down this path?

We would like to follow-up on the router support that you have asked about. We have reсently restored router support, with OpenVPN configuration files now available for you on My Kaspersky.

I’m assured it exists somewhere, I’ve got the OpenVPN app on my tv just waiting to apply the file.

if anyone knows of a link could you please let me know.

Ive looked everywhere on the Kaspersky site.

I’m posting this to save other Malaysian users from wasting their time troubleshooting what looks like a technical issue, but is actually an undocumented regional block.

If you are using Kaspersky Standard and wondering why the Free/Limited VPN is missing or cannot be activated on your Android app in Malaysia, it is not a bug. They removed it.

I recently spent time trying to figure out why I couldn't access the limited VPN included with my license. After back-and-forth emails with Kaspersky Support and their Escalation Team, they finally admitted that the free/limited VPN has been geo-restricted in Malaysia.

Here is the exact response I received from Kaspersky Support:

"At this time, the free/limited version of Kaspersky VPN is no longer available for distribution or activation in certain countries, including Malaysia, and as a result, it may not appear or be accessible in the Android app under your current license. We understand your concern about the lack of a separate public knowledge base article specifically stating this..."

"If you would like to use Kaspersky VPN in Malaysia, you may instead use the trial or premium version available through the official Kaspersky website."

Why this is frustrating:

• Zero Documentation: There is absolutely no public Knowledge Base (KB) article or documentation mentioning this restriction for Malaysia.

• Wasted Time: Users are left thinking it's an app glitch, a cache issue, or a license syncing problem, leading to useless troubleshooting.

• Upselling: Their "solution" is simply to tell you to go buy the Premium version or use trial version.

If you are in Malaysia and trying to get your free Kaspersky VPN to work, stop trying. It’s working exactly as they (secretly) intended. Hope this heads-up saves someone a headache!

 

every time turning on vpn on Egypt sever the location became in Amsterdam  not egypt !!!

First i tested on openvpn from terminal and get this Options error: remote: bad protocol associated with host br2-auto-udp-qr2.ptoserver.com: 'UDP', them I removed the "UDP" from the last part and it worked, but for some reason certain sites work and others don't. Them I tryed from network manager with and without "UDP" part and get the same results.

Is just me or the ovpn files are having the same problem with someone else?

Not sure if this is the right place but I have a question. 

Couple of days ago I bought Kaspersky premium. I use it on my Samsung Ultra phone. 

For some reason I can't find the VPN section in the app. 

I tried to use it in the seperately app, but than it tells me it is included in de main Kaspersky mobile app. 

What am I missing? 

Thank you 

After restarting the software 3 tries, I uninstalled it in attempt to reinstall

after the reinstall I am stuck on this

3 reinstall attempts didn't work.

Support claims it is because I have more than 5 devices with it installed, which after reducing down to 4, and 2 further reinstall I am still stuck on this

I was given the following instructions to follow:

Quote

If the problem persists, please record Kaspersky application trace logs during the activation attempt:

○ Right click the VPN padlock icon in the bottom right corner of the screen and choose Customer Service
○ Click "Problem recording"
○ Scroll down and click "Delete all service data and reports". Click the "Delete" button
○ Choose "Activation error"
○ Check the "Record the screen" checkbox. Press "Start recording"
○ Enter the My Kaspersky logon credentials to connect the application to My K account again, wait till the error message appears.
○ If the previous attempt fails, try using the activation key PVX9B-W2T1N-Q3QK1-V3WAQ, wait till the error message appears.
○ Press the "Stop recording" button. The archive with trace files will be saved to your desktop. If the archive won't open from the desktop, please copy it to a different location (or enable inheritance for the file in Properties->Security->Advanced)
○ Send us the trace logs archive

but I was unable to even select "problem recording" because right clicking the VPN icon and selecting "Customer service" bounce me back to this:

I've done a network reset twice now. and tried everything in this other similar case https://forum.kaspersky.com/topic/vpn-refuse-to-start-55433/ but no success.

This is getting very frustrating now. Can someone please help?

What is this?? No wonder I get high pings when I thought I was connected to Singapore for playing a game in Asia server.

Does anybody have a same issue??

1. It automatically changed my settings to accept KSN (which was previously disabled).

2. The other problem was a BIG one because I didn't spot it immediately, and therefore had my privacy breached ... IT FAILED TO HIDE MY IP AND LOCATION!

I immediately logged a support ticket, and while I was waiting for a reply, I disabled my IP6 settings in my network adapter. This stopped the problem, so the automatic updated had caused the app to leak IP6 information, and thereby disclosed my IP4 address and location.

When support wrote back, they advised me to remove the VPN with Kavremvr.exe and reinstall the VPN software.

This has now fixed the IP6 leaking problem, BUT I RECOMMEND THAT YOU ALWAYS CHECK YOUR IP ADDRESS WHEN YOU NOTICE AN AUTOMATED UPDATE.

I have asked Kaspersky to investigate the automatic update process to avoid this in the future.

I configured the VPN for router option on my TP-Link router but the connections is not completing.

I am posting a screenshot of the issue. 

My IP still appears as from Italy when routed through the VPN.