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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Hairy Scot
    Started by Hairy Scot,

    On Mon 27/09/2021 22:42:14 your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\092721-18765-01.dmp This was probably caused by the following module: intelppm.sys (intelppm+0x138f) Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0xFFFFF80237AFA320) Error: DPC_WATCHDOG_VIOLATION file path: C:\WINDOWS\system32\drivers\intelppm.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Processor Device Driver Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can…

    • 4 replies
    • 3.8k views
  2. ANdreLL

    I have the most recent and updated version of my windows and kaspersky, after i dowloaded my KSC, the adobe premiere pro 22.0 (thats adobe is original from the official site and i pay every month) has stoped working and doesnt opens anymore. How to solve this problem?

    • 0 replies
    • 1.1k views
  3. Titan
    Started by Titan,

    Windows version: 10 20H2 (19042.1288) KSC: 21.3.10.391 (g) Hi, The issue is that KCS (Kaspersky Cloud Security Free) blocks any and all network access on any network except the one that was active when it was installed, and only if I pause its protection or exit it completely do I have access to the internet, otherwise I can’t access the internet or even the router’s/modem’s settings page. Even the wifi icon says no internet and all websites are inaccessible, only the router page says PR_Connection_Reset. I checked the reports and didn’t find any thing recorded that was related to network security at all. This issue happened to me when I used KTS free trial and I had to m…

    • 24 replies
    • 3.3k views
  4. bobo222
    Started by bobo222,

    I just recieved a notification that a quick scan has found no threats while i was playing a game. I didn’t start it and i’m not sure if a quick scan can start itself automatically. Any clue why?

    • 10 replies
    • 1.7k views
    Flood and Flood's wife
  5. bobo222
    Started by bobo222,

    https://www.virustotal.com/gui/file/49f793a53a39ab1d741e4d2dec520766a6ebaa6a4162970965751868972bf5a7/detection Did kaspersky really miss to detect this? It’s been on my computer ever since August 2020… I need help, how am i supposed to treat this file?

    • 4 replies
    • 1.5k views
  6. niklen

    using Security cloud free, OS: win10 64bit i keep seeing these Event: Object not processed errors in file scan for same data0000 file across 3 different files - is it a malware? quick and full scans flag no issues, i checked these exe files on virustotal and they came back clean:

    • 5 replies
    • 4.7k views
  7. weirdsciencex
    Started by weirdsciencex,

    My KCS licence has expired so I was planning to use the free version until I can afford to renew. However I cannot figure out how to do it. At the bottom right I still had the expired in red. So I went to Kaspersky website and downloaded it again. Now I have Windows 11 in built Virus protection has taken over How do I get the free version or is it not available if you have an expired licence?

    • 0 replies
    • 1.4k views
    Flood and Flood's wife
  8. eeevaughn
    Started by eeevaughn,

    I am running Win 8.1 and attempted a full virus scan on my computer. After 14 hours (over night) it still says it has scanned 1% and is calculating the remaining time. This computer usually scans very quickly. I also tried a quick scan with no luck there either, as I received the same message about 1 % etc. Any suggestions on how to proceed would be appreciated.

    • 8 replies
    • 3.5k views
  9. TheQuestioningLad
    Started by TheQuestioningLad,

    Hi, It’s in the question itself. I’m just curious. Can copying a suspicious URL on Google gets me a malware? (not clicking, just copying)

    • 0 replies
    • 1k views
  10. Zen6
    Started by Zen6,

    My life is in danger, I tried to contact the nationaleombudsman Waarmee kunnen wij u helpen | Nationale ombudsman but I never got a reply back, I tried to contact the municipality in Eindhoven but I never get a reply back, I tried to contact my health insurance but I don’t get a answer back, I tried to contact the belgian embassy in the netherlands but I don’t get a answer back ! I tried to contact my friends in France because my life is in danger but I don’t get a reply back ! I phoned the ziggo internet service provider about this matter in the past but they hang up the phone several times ! I even went several times to the ziggo shop with a witness and again they clos…

    • 7 replies
    • 7k views
  11. BigHotStud
    Started by BigHotStud,

    Yesterday, I was going through digital signatures of some files that Kaspersky couldn’t process when, suddenly, it turned off(the windows defender popup appeared saying “turn on Antivirus”). I have no idea why, as the files it was scanning at the time weren’t even malicious. I scanned my PC twice with full scans after, reset my settings and Kaspersky ran a background scan or two. I also downloaded HitManPro by Sophos and scanned my PC once, it only found a few tracking cookies and that’s it. Do I have malware or am I good? My only ‘theory’ for why Kaspersky could’ve turned off, if it’s not malware related, is that I accidentally right clicked and turned it off, as I was r…

    • 6 replies
    • 3.6k views
  12. BigHotStud
    Started by BigHotStud,

    I play videogames and I enjoy modding said games. I recently modded a Skyrim and I noticed a bunch of “Not Processed” files popping up after doing Full Scans. I also noticed that a file in the Nvidia Corporation directy couldn’t be processed either. Is this something to worry about or no? Most of these files are .zip files, except the Nvidia Corporation installer, it’s a .exe

    • 4 replies
    • 2.8k views
  13. jason88fr
    Started by jason88fr,

    Kaspersky blocks VPNs as well unless you use their own VPN. Luckily I'm on free and can uninstall and return to another AV since this issue has been plaguing users for years and they have NEVER made any changes to rectify the issue. In other words, using Kaspersky inherently makes trying to use a VPN, UNSAFE. And no, I refuse to post a screenshot because nothing has been done for the last 30+ users that have experienced similar/same problems in the last two years. JUST FIX IT. How about YOU take to further up the chain, seeing as the problem is coming from your side and you're already working there. Stop wasting people's time, the same way we are harassed by a pop-u…

    • 5 replies
    • 10.3k views
  14. NDABBRU
    Started by NDABBRU,

    Hello! Is it normal for background scanning to happen almost every day automatically? It is not too much? On my PC it does it almost every day. Does it use a lot of resources?

    • 1 reply
    • 1.3k views
  15. Frrigistune

    Does the signature have to correspond with the date I installed the program, or something else?

    • 2 replies
    • 1.4k views
  16. NDABBRU
    Started by NDABBRU,

    I have KSC free version, as an update setting I leave the automatic one or better set the one every hour starting from a specific time? With the automatic one, I noticed that the definition update interval is a few hours from each other. Is this normal? Does the same thing happen also in the paid version or is it only so in the free version? Thanks.

    • 1 reply
    • 1.3k views
  17. NDABBRU

    Hello, a doubt, I have installed Kaspersky Security Cloud Free (not trial) and if I go into the details of the active subscription it tells me that the expiration will be 11/09/2022 in 300 days. What will happen next? Will I no longer be able to use it? Isn't it free forever? Thanks! Nunzio

    • 1 reply
    • 1.6k views
  18. melsebaey
    Started by melsebaey,

    I have marked some devices for deletion by mistake , is there is a possibility to restore them before permanent deletion ?

    • 0 replies
    • 1.1k views
  19. fadley

    less than 30 hours ago, I installed KS. Nightmare begin after restarting my PC. I can’t login to my PC because I can’t type with my keyboard. When I press A-Z, 1-0 it won’t work. Another tuts are work well. I do change my keyboard, but is same. Mine: Windows 10, Kaspersky security cloud 21.3.10.391

    • 1 reply
    • 1.2k views
  20. QuantumX
    Started by QuantumX,

    I’m trying to install Kaspersky Cloud on my parents’ PC remotely via Teamviewer but the program does not allow me to interact with it to sign in to the My Kaspersky account, which if I don’t the protection is not active. This is a severe limitation which if it cannot be bypassed will force me to go back to my previous Antivirus since this is still a Windows 7 PC I get that the self-defense mechanism should prevent actions over Teamviewer to disable protection, but surely not to ENABLE it?? This seems like lazy programming. If (Teamviewer = Active){Interaction = Denied}? So the program is preventing interaction at the cost of leaving protection completely off?? This seem…

    • 4 replies
    • 4.9k views
    Flood and Flood's wife
  21. niooc

    Problem With Kaspersky Security Cloud v21.3.10.391f on windows 11 dev , it does not open app settings . nothing happens when i click the settings button in the main app screen or the settings option on the notification icon right click . so i have no access to app settings

    • 0 replies
    • 879 views
  22. TomerGamerTV

    then I'm installing a new VM or trying to make a hotspot on my pc Kaspersky is always breaking something and I don't know how to disable it I'm using security cloud free

  23. Canon111
    Started by Canon111,

    Hi everyone. I am running an optimization benchmark and found 41,000 umoveable files in the directory: C:\ProgramData\Kaspersky Lab\SafeBrowser\Common\S-1-5-21-2589024238-4125490589-4021443206-1005\FireFox\cache2\entries This is using over 1GB of space but seems to have significant performance implications.

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  24. NickTNNix
    Started by NickTNNix,

    Hello! I have a trouble to connect battle.net cdn. If i turn off defence, battle net also could not connect to cdn, but if i exit program my problem goes away. In program (ksc) logs are empty. During ksc working in logs in my router (routerOS) there are no any attempts to connecting battle net ip adresses. I try to add battle.net program to the permitted list in ksc, but it gaves no results. Thx.

    • 6 replies
    • 4.1k views
  25. Xhauni

    I recently installed Kaspersky along with a friend of mine. We both have Windows 10 operating systems, fully up to date. We downloaded the latest version of Kaspersky Cloud, the Free version, to test out the program. Well, we’ve both run into the same issue. When Kaspersky launches with the system, nothing is click-able in the Cloud interface. It’s not frozen, it’s animations as you hover are all still there and fluid. But it doesn’t respond to us clicking on anything at all until we restart the application itself. We have two different computers, with two different builds. Both are lower mid-range gaming computers with parts under 5 years of age. It works fine after we f…

    • 0 replies
    • 1.8k views

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