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Kaspersky Safe Kids

Get help with Kaspersky Safe Kids for Windows, macOS, Android and iOS
  1. mom5boys
    Started by mom5boys,

    Once in a while when I make changes to my son’s Kaspersky Safe Kids account settings, it will direct me to uninstall the Kaspersky configuration profile from my son’s ipad and then install the new configuration profile. I’ve done this a number of times in the past and it’s always worked just fine once I install the new profile. This time it’s not working. I deleted the Kaspersky profile as directed, then when I go into Kaspersky on the ipad it says “New configuration profile is ready to install.” I click “Install Profile,” and a box pops up that says “Unable to Install Profile, An error occurred. Please restart the app and try again.” I tried restarting the app a co…

    • 17 replies
    • 14.9k views
    Flood and Flood's wife
  2. josegvr

    The application of messages is not in the list of applications to allow when the device is blocked, how can I enable it or add it?

    • 3 replies
    • 6.6k views
    Flood and Flood's wife
  3. Dr Brake

    I would like to show my son how much time he spends on the computer or phone after 22:00. There doesn’t seem to be a way to ask for such a report so is there a way to export the data from several days into Excel (or CSV?) If there isn’t there should be!

    • 0 replies
    • 5.6k views
    Flood and Flood's wife
  4. schessa75
    Started by schessa75,

    from 2 moths I cannot manage a device (android tablet) from my application installed on android mobile. since 2 moths ago I was able to do it. If I login to web my kaspersky, I can manage the device, but from my mobile not. how can I continue to manage the device also from mobile? thank you regards Stefano

    • 2 replies
    • 5.9k views
    Flood and Flood's wife
  5. Guest #7095
    Started by Guest #7095,

    Hello, I have had some massive problems with my computer for some time and through several tests I've been able to restrict this to Kaspersky + Google Drive File Stream. Current condition: My computer starts up and all three programs are in autistartup (Kaspersy Internet Security + Kaspersky Safe Kids + Google Drive File Stream). I can use the Mac normally and both Kaspersky and Google Drive are fine. After an indefinite period of time - sometimes after 30 minutes, otherwise only after several hours - Google Drive is crashing and hanging. When I move my mouse over the icon in the top menu bar, I only see the typical Mac wheel and can not quit Drive. Unfortunately, it does…

    • 0 replies
    • 6.6k views
    Flood and Flood's wife
  6. mallet
    Started by mallet,

    Hello, is it possible to deactivate Secure Kids on Windows start, ans start it only manually on demand ? Actually, I always get a KSK prompt on my PC start, and I don’t like this. Thank you.

    • 6 replies
    • 6.3k views
  7. Raz
    Started by Raz,

    There is a way to block kid pc imidiatly, withut using scheduler?

    • 2 replies
    • 6.1k views
    Flood and Flood's wife
  8. Guest
    Started by Guest,

    My daughter received a message that “Safe Kids used her location 76 times in the background over the past 3 days. Do you want to continue to allow background location use?” This appears to be a glitch. Can anyone help me resolve this? Thanks!

    • 4 replies
    • 6.8k views
    Flood and Flood's wife
  9. tomballian
    Started by tomballian,

    My subscription is about to end. I am wondering if the program is worth it because my son continually manages to turn off KSK on his phone (Android 8.1)and install apps that are blocked. He claims KSK turns off on its’ own. On his PC running window 10 I set a time limit and as soon as he logs in the he can run straight for 24 hours. I have uninstalled and reinstalled KSK on both devices and updated the app and it still doesn’t work. He does not have the password.

    • 2 replies
    • 7.2k views
    Flood and Flood's wife
  10. Stan65

    kids safe reports new a new app installed. However it does not appear in the apps list, so i cannot restrict it. In this case the app is instagram. any ideas about this?

    • 3 replies
    • 6.4k views
  11. LF FL
    Started by LF FL,

    A couple of issues on iOS. 1) I have the a Safe Browser installed in addition to Safe Kids on an iPad running iOS 13. However, the blocked website categories in Safe Browser do not sync to the child’s profile. And setting them in the Safe Browser settings is useless because they can easily be changed by the child. 2) when I attempt to turn off Device Use monitoring in that profile, it always comes back on. Before I added the iPad to the profile, it just had one Android phone and I was able to turn off Device Use monitoring.

    • 6 replies
    • 7.6k views
    Flood and Flood's wife
  12. JClark5000
    Started by JClark5000,

    So its been 24 hours and I cant get the email confirmation to come through upon signing up for the 7 day trial of Safe Kids. Oddly enough, the email to confirm for this forum came through fine. The catch is, I cant use tech support or anything to find out why this is happening, because it requires the email confirmation 😂 Not sure what options I have at this point? Im an IT professional so yes I have went through the normal steps of checking junk, spam, whitelisting, etc. Im 99% sure its just not being sent.

    • 0 replies
    • 6.9k views
    Flood and Flood's wife
  13. XM42
    Started by XM42,

    KSK is unable to block access to the internet done through the search function within the TouchPal keyboard, KSK blocking of Bing, Google and it's variants has no affect. This is a major failure with KSK since the internet can be accessed without limitations regardless of the KSK blocking settings.

    • 1 reply
    • 6.1k views
    Flood and Flood's wife
  14. savasg
    Started by savasg,

    I need group limit on android device. Example : Youtube+Ticktock+Instagram total limit 4 hours. How can i do it?

    • 2 replies
    • 5.6k views
    Flood and Flood's wife
  15. Guest #6477
    Started by Guest #6477,

    Kaspersky Kids is comparable with K9 or Qustodio? I am previously using K9 but application is outdated. Now I am using Qustodio but have problems: slow down connections, can’t uninstall - application not shows on application list etc. I have read that not works with browse private windows, it is true?

    • 10 replies
    • 7.2k views
  16. Kid4
    Started by Kid4,

    Hello. I am using Kaspersky safe kids and the Microsoft Edge browser. I searched the word “girls” in Bing and the images are adult type. Does it not properly work with Edge?

    • 2 replies
    • 6.6k views
    Flood and Flood's wife
  17. Guest #6491
    Started by Guest #6491,

    I noticed my kids phone is not getting blocked at the desired times. When login in https://my.kaspersky.com I am asked for an activation code which I never received. How can I go about getting one. I paid for 1 year last June 2019 Order number: [Deleted] Order date: 03-Jun-2019 19:29:48 IST Can you indicate how to solve this issue please

    • 0 replies
    • 5.7k views
  18. Mr Rogers
    Started by Mr Rogers,

    Hi I noticed my child downloaded one of these apps that allow you to download free games Tutu App but when I look for it it doesn’t show up on the app list. How can I block it remotely? Thanks

    • 3 replies
    • 6.3k views
    Flood and Flood's wife
  19. Stan65
    Started by Stan65,

    Can you limit a kid's time per day AND set a schedule or can you only use one option at a time? This is not clear from the system. For example i want to block apps after 9:00 and also allow a maximum of 3 hours a day

    • 6 replies
    • 2k views
    Flood and Flood's wife
  20. josmi

    I am on the my.kaspersky.com site to setup and administer the Kaspersky Safe Kids settings for my child. If I click on the little bell in the upper right corner of the webpage, in the notifications it says: "(NAME) tried to open the forbidden application Settings on the MI 8 Lite (Mobile) device. The application category: Tools, the age restriction: 0+." However, when I click on "Edit Settings" it says that the application is allowed. And yet he still cannot open the application. So if the Tools category is allowed, then why is the application blocked? The specific app name is "Cleaner" which performs the basic device maintenance of cleaning memory, old files, clearing …

    • 9 replies
    • 2.9k views
    Flood and Flood's wife
  21. xerxesb
    Started by xerxesb,

    Hi. I'm trialling Kaspersky safe kids on my child's MacBook Pro. whenever I try to observe the websites that he's visited, the website just has the same message "No web activity detected during last month.”. I know for certain that there has been web traffic because I tested it myself and browsed a few websites, none of which show up Hoping you could explain why or help me fix it? Thanks

    • 4 replies
    • 4.9k views
    Flood and Flood's wife
  22. Guest
    Started by Guest,

    Please help me, where can I set blocking the device after the time limit? Only statistics and time limit is choosable. If I choose time limit, I can pick warning based on daily usage or warning based on time frames. Help me please, I would like to block the device. Thx, Mariann

    • 3 replies
    • 1.4k views
  23. Scott

    Hi, Using KIS 20.0.14.1085(c) and Safe Kids 1.0.5.4096(b) When opening Chrome browser I get this message from "Safe Kids" If I click Continue or Disconnect, this as for effect that I'm unable to see my chromecast device in the tab, see image below. Thank you in advance for your help.

    • 4 replies
    • 2.2k views
    Flood and Flood's wife
  24. squbbles
    Started by squbbles,

    Is it possible using KSK 1.24.0.1566 to disable the quick access drop down menu on Android 7 device? I have disabled access to settings app on the phone, but quick access is still accessible. This makes GPS location feature useless since my son just turns off location services. Thanks in advance.

    • 2 replies
    • 2.2k views
    Flood and Flood's wife
  25. abu-khulzat
    Started by abu-khulzat,

    It would very helpful to create profiles that would be applied to several children that we choose right away. I have 10 children of different age. When I want to add a website to the blacklist or whitelist or want to change screen time, it is very time consuming to do it in each child's profile. I don't know why, but all parental control systems that I tested (Qustodia, Norton Family, Mobicip, etc) have this shortcoming. The setting in the group profile would be applied to all selected children, but if later on we go to individual child's profile, any changes there would override the group profile settings. This would make it much easier to operate the parental control s…

    • 2 replies
    • 2.2k views
    Flood and Flood's wife

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