And actually - this is the only way I can deploy this.

Looking forward for this small fix.

Mike

Last week, while flicking through the various sections on the KSK dashboard (ie device use, summary, applications, internet etc) I noticed the "internet reports" section wasn't working.. it just brought up the spinning "loading" circle but hangs and doesn't load any reports.  I tried it a few times over a number of days and it was just hanging, wouldn't load.  At one point I got a brief error message saying the page template didn't exist.

A couple of days ago, when checking again, it had suddenly reappeared and started to work as normal.  But then again, for the few days since, it's gone back to the spinning wheel and refusing to load any information.

All other sections work fine, it's just the internet reports page (where it lists the child's online searches etc) that's not showing up.

The 'summary' tab does show some of the data from the internet searches in the "frequently visisted websites" preview section, but when you click the 'internet' tab, it's just showing as the spinning wheel with "loading".

I'm guessing with the same fault happening on two separate standalone PC's AND the mobile phone app, that it's not just a "me" problem and it's something on KSK's side, but would appreciate any pointers if anyone else is having the same issue!

• Parent's phone Vivo X200 Pro (V2413) - running OriginOS (Android 16) 
• Kid's phone Google Pixel 7 Pro - running stock Android 16
• KSK version 1.112.0.2

a) KSK can be disabled by "drag to remove" the accessibility floating icon (see video https://www.youtube.com/shorts/KryL1NxMf3E) 
      - I've attempted reinstalling the app twice, but the bug still persists 
      - "Settings" on my kid's phone is blocked by default  
b) when the phone is blocked by KSK, is there a way to disable 
        bi) block use of Spotify via the notifications?  
        bii) replying of Whatsapp messages via the notifications? (example in foto)

My son has found out that when he restarts his mobile, it takes the program to start and apply the settings (whether the time limits or the total blocks). In the first seconds after having restarted, when he selects an app, the restrictions of Kids Safe DO NOT APPLY. So he has unlimited time and entry. 

How to fix that?

Display over other apps permissions was revoked on device SM-A52, which is used by Kid.
You can no longer control the child's device or apps.
Uninstallation protection is disabled, so the app can be easily deleted from your child's device.
Grant the necessary permission to restore your child's protection.

The first few days after installation and still in trial mode, the application worked fine. I bought a license for the premium functions it was fine for a few days but since a week or so I'm getting these alerts multiple times a day. Removed the app and reinstalled it again, approving all required permissions like the "display over other apps" but the alerts keep coming in. I can disable these alerts but doesn't fix the issue and I'm still kind of worried. Is there something I could do to really fix this so I can enabled the alert again?
 

On my kid's iPhone (signed ID by my kid) every couple of days the tracking device setting is de-activated. There is a notification on Kid's Safety application icon which notifies that the Location Setting has being de-activated.  My kid has to go into iPhone setting and re-activate (give permission) to track devise ALL the time.  Please advice. 

Thx.

when the settings permit only 30 mins:

What can I do to diagnose and fix that? Note:

1.  I have two children
2. The other one (8yrs old) was blocked at 30mins - has same settings, different laptop
3. This one (12 years old) records nearly 3 hours use this morning!

Is the 12 year old able to hack Kaskersky? 

The problem is I cant even open the app. It just spins on the login page with "Starting Kaspersky Safe Kids" and a spinning wheel.

Great app.. but chat support and email support does not seem to work or understand.  Picture attached

So... had Kaspersky Safe Kids installed on a Samsung Flip 6 phone (UK, O2 network)... has been installed for approx 1 year I'm guessing and worked generally OK in that time.  At Christmas, the user got a new phone.  I set up a new "child" profile and installed KSK on the new device, no problem, all good on the new phone.

The old phone is now going to be sold, but I need to remove KSK from it before I can do a factory reset.  And therein lies the problem, I cannot for the life of me get the thing to uninstall and it's driving me around the bend!

I started with Kaspersky's own instructions...  open the app on the device > click 'for parents' > click 'uninstall' > enter credentials...  as soon as I enter the credentials, it quickly flashes up "signing in" but then goes back to the parent's screen again...   if i click 'uninstall' again, we get stuck in the same loop where I sign in then it's straight back to the parents screen.

I found an older thread on this forum about going onto the desktop parents control and disabling the monitoring etc first, then try again, but have the same issue.

Every time I sign in on the device and choose 'uninstall', it throws me back to the main screen and I get a dropdown notification saying "Uninstalling... can't uninstall active device admin app" with a link inviting me to "manage device admin apps"....  when I click that option, I get a screen showing KSK with a bullet-list of all the functions KSK has control over, and two options at the bottom:  [Cancel] or [Deactivate]...  unfortunately, the option I want (deactivate) is greyed out and not available.

When I try to close the app and start over, I get a message saying "Security policy restricts you from stopping this application".

I did manage to find an alternative route where I was asked to sign in to my KSK account and when I entered the password, I got the parents screen with a popup saying "are you sure you want to uninstall this app?" however when I click 'yes', it just darkens the screen and shows the spinning wheel saying "please wait..." - that just stays on the screen for eternity but doesn't actually do anything (i left it for up to 20 mins at one point, just in case it was taking its time, but it still did nothing).

I am literally going around in circles with everything I try but getting absolutely nowhere.  I need this removed as a matter of urgency as the phone is being sold to a family member (an adult) who is currently without a phone and needing one!

Is anyone able to help solve this issue before my final remaining strands of non-grey hair turn grey?!  😭

I'm setting up Safe Kids on a new Android 16 phone. When I get to the step where I need to allow the Accessibility permission, the Accessibility menu only shows a "Create shortcut" option. Enabling it creates a floating icon on the side of the screen, and it seems like Accessibility permission is granted. But if I turn off the floating icon, it disables the Accessibility permission and Safe Kids will show notification ask to grant accessibility permission.  Is there any way to keep Accessibility permission enabled without having the floating icon visible?

Je constate que le contrôle parental ne bloque pas le temps sur Minecraft depuis quelques temps. Cela me remonte un temps qui n est pas représentatif.  Il est paramètré a 20 normalement, il annonce 20 min mais en réel il a joué 35 min.

Et sur le PC du plus grand , c est pareil et même pure, je n ai même plus le détail de ce qu il fait. Ça le bloque au bout de 50 min alors qu'il a 30 min. J ai desinstallé et réinstaller le programme mais pas de changement. 

Merci de votre aide ou de vos idées. 

Bonne journée 

Additionally, in my parent mobile app, the used screen time is always shown as 0 h, even when the PC is being used.

Because of this, screen time limits are not enforced and the device seems not to be syncing.

I’ve checked the internet connection, restarted the PC and the app, and verified that limits are enabled, but the issue remains.

Any ideas how to fix this?

Thank you.