I test Youtube and everything is Ok - urls that the child has seen in the past- , but we use youtube kids now and I can only see the time the child spends but not the individual views.

Υour opinion please.

 https:// tali . com/shared/Kaspersky_Loop.mp4

(watch until the end). Is this a new bug? Any way to fix it? It's driving my kids crazy. Thanks.

All seting not working, I have to run KSK manually to make sure it run in baground.

Please make KSK run in baground and not allow any visual access to kids to pause app while loging to their window/android profile.

I tried to find app settings to disable the icon but did not succeed. Nothing happens when I tap the icon. I am using the free version of Safe Kids app.

This appears to work but as soon as the phone screen turns off the app stops due to expired time and needs to be opened again, is this a bug?

I am essentially creating a whitelist of allowed sites.  I have all sites blocked except for exclusions I have added.  I need to be able to see a list of the sites I have added over time.  Does anyone know how to do this?

thank you

Jun

I am using Safe Kids to block content and restrict usage within certain hours. On both of the computers that are running Windows 10, my children can click the button to request more time. However, when they press that, I do not get a notification in the parent app on my phone. If I go to login to the website, the alert isn't delivered there. I am signed up to get those emails, but I don't get those... for several hours. For example, my child requested more time at 4:30pm, and almost exactly four hours later, I finally got the email. I am forced to have to enter my parent password which is annoying because of its complexity. And I'm not sure that's the best way as it appears I'm actually turning off everything, not just providing more time.

Is there any reason I wouldn't be getting the alerts anywhere? Logs on the PC? Also, is there a way to allow the child to make the request again? Hours go by and it just stays at "Your request has been submitted". I'd love to be able have them try again and see if it goes through a second time.

1) I set the day limit use is 5 hours. However, when I check the report, it showed the total using hours were more than 5 hours. For example, 6 or 7 hours. 

2) the report also showing wrong information of using time. Because when no one use the computer. It still showed some hours are used. 

I try to reinstall the software but the problem cannot fix.

Display over other apps permissions was revoked on device SM-A52, which is used by Kid.
You can no longer control the child's device or apps.
Uninstallation protection is disabled, so the app can be easily deleted from your child's device.
Grant the necessary permission to restore your child's protection.

The first few days after installation and still in trial mode, the application worked fine. I bought a license for the premium functions it was fine for a few days but since a week or so I'm getting these alerts multiple times a day. Removed the app and reinstalled it again, approving all required permissions like the "display over other apps" but the alerts keep coming in. I can disable these alerts but doesn't fix the issue and I'm still kind of worried. Is there something I could do to really fix this so I can enabled the alert again?
 

Any suggestions? Thanks in advance.

So KSK is installed on my son's win10 laptop and was working fine. My parent app is on a Android phone. However today my app (and also the online version of KSK at my.kaspersky.com shows that for today there was no activity recorded on my son's laptop. However he has been active for at least 5 hours now. I checked on his laptop and the app is still active and also showing the correct start/stop times and the max. duration for today.

So it looks that his activity is not sent to kaspersky so it can be recorder in the app or web-interface. What's wrong Kaspersky?

Hello, I have a problem with iPhone 14 iOS 17. After switching my child from Android to iPhone, I cannot locate the child. The location only works when the child RUNS the application. if the application does not work, there is no location option. What should I change on my child's iPhone 14 device to make the location work? refresh and location permissions are enabled but the iPhone still blocks the location. I don't want any other locks, just the location of the phone.

iOS Version: 16.7.2

Safe Kids Version: 1.99.0

This is a bug with the safe kids app.  I've reported to Kaspersky already, just letting others know as well.

I'm able to recreate this by factory resetting my daughter's iphone 8.  Setting up a child's account in a family group, with purchase requests turned on causes me to be notified and need to approve/deny any app downloads she attempts from her device.  

Once I install the Safe Kids app, I stop receiving purchase request notifications for her account.  There are no error messages, it simply stops sending the notifications to the parent's device.  Other apple devices without safe kids installed continue to send purchase request notifications.

My kids hate Safe kids just because this, this meanless floating shield icon is so annoying for them when gaming and watching tik-tok etcetera, so we don't use it even since we are paying customers.

We have the icon disabled as instructed in this thread, and is just able to track their position and activities at least, but we can't block anything. 

As long as I don't turn off the tablet, the application correctly records the usage time the next day. Tablet is Samsung s6 lite, os android 13

so for example if the allowed time for my kids is consumed:

1- if they ask for extension, the notification is not coming to me.

2- if I increased their allowed time, they will still not able use the device.

I am trying to install KSK to my Child's MacBook. Initially it worked out all good. Unfortunately it blocked some of the school websites and so the school suspended/removed the KSK child profile assignment. Now I am trying to reset the assignment but it keeps going on an endless loop at the assignment page. There are 4 profiles on the MacBook and it's the same for all profiles. I have tried to uninstall but don't see any option to uninstall KSK to do a fresh install.

Is this a known issue? What's the fix please?

Much appreciate the support.

KSK seems to work, but my son can access many websites using an Opera based browser: Opera GX (designed for games).

I do not see any log on internet history concerning this browser in the report page of internet/application activities. So I guess it does not work properly. Could you check on your side?

Same with another app: WeChat (especially on smartphones), is the extremely popular alternative of WhatsApp, used by everyone in China: it can also work like a browser (since you can search the web, open links, etc.), but KSK does not seem to detect any activity of WeChat when it is used like a browser. Maybe the ports used are not standard? Could you do some verification? For me it's a big flaw, I'd like KSK to monitor properly those apps. 

Thank you! 

The problem:

I can't install the software. Every time I try to install it is stuck like this, like in the picture.

I tried running as administrator, tried changing DNS, created GetSystemInfo and it doesn't show any particular problem.
If anyone has a solution, then I'd be happy to hear it