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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. tulle

    in settings-protection-application control-manage applications. When i add an application to group the exe file never shows up in the application list.so i cant allow or deny internet access. But the old ones shows when i used kaspersky internet security 20.0.14.1085(d). Now im using kaspersky internet security 20.0.14.1085(e. using windows 10 version 1903. Is it a bug?

    • 1 reply
    • 1.3k views
  2. jocust10
    Started by jocust10,

    Internet Security For Android does not allow licence to be transfered to any device. It recognized the device and my licence but will not send it to the devices ( i have 2 android devices, 1 Windows 10 device for which I use Internet Security for Windows. I do not have automatic on line protection because of this problem even though I have a valid licence. Does anyone know a fix?

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  3. torenten

    Hello. I am a new user to Kaspersky and I am wondering if changing the security level of a full scan from optimal to any other of the other options would speed the time to complete the scan. For example, would changing the level to extreme make it complete faster at the expense of more computer resources? Even though I know a full scan may take a bit, I am still trying to get the fastest full scan. I don’t mind if the scan makes my computer unusuable for the duration if it means that it ultimately completes faster. Thanks in advance.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  4. ECValentin
    Started by ECValentin,

    Greetings. Recently, I installed in my Samsung Galaxy A70 (with Android Version 11), Kaspersky Internet Security Premium, Version 11.70.4.5882. However, it has since prevented me to connect Spotify and Android Auto through Bluetooth. I never got any error messages on my cellular. As a result of this, I took a quick glance at about 270 articles in your Kaspersky Community Webpage, but unfortunately, I haven't been able to find a solution for it. I hope that through the Kaspersky Community, I can obtain an adequate resolution to this predicament. Thanks to all of you for your time and assistance.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  5. Lester
    Started by Lester,

    When I go to the windows defender page, I see that it is active even though I am using Kaspersky Internet Security. How do I fix this? Edit: I went into firewall, turned off my internet, and it showed kaspersky as the firewall. I went back to defender and it is normal now. Does anyone know what happened?

  6. nexon

    Ran selective scan on my drive D which contains over 28 000 files but kaspersky found 46 000 now it is over 90 000 99% and until the end less than a minute :D one hour is one minute? Still scanning and scanning And also 99% of RAM usage ;) 16GB after kaspersky finished scan RAM from 99% to 17 actually 21% 3,50 GB

    • 1 reply
    • 1.3k views
  7. Guest #13370
    Started by Guest #13370,

    Cannot subscribe to you tube channels after Kaspersky Internet Security install. Also can't get overlays on me weather app. (Accuweather)

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  8. João Paulo

    I have formated my smartphone, and I can’t active the Kaspersky again. When I insert my activation code, the app says that my activation limit was reached. I used this code only on my smartphone before format.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  9. icyfirepeng
    Started by icyfirepeng,

    Hi! i tried installing package rcpp and couldn't access the cran. Error: package 'Rcpp' is not available In addition: Warning message: curl: (35) schannel: next InitializeSecurityContext failed: Unknown error (0x80092012) - The revocation function was unable to check revocation for the certificate. kept getting this warning message. Help me please~

    • 2 replies
    • 1.3k views
  10. iosman123

    Hello, I have KIS 19.0.0.1088d installed on my Windows 10 x64 1809 desktop and router forwarding port 22 from WAN to my desktop port 22 (I know its dangerous and I forget to close the port forwarding after I test something earlier this year). I have OpenSSH client/server installed on my Windows 10 (the ones provided by Windows) which allow I ssh connect my desktop from outside. Since then I notice that from time to time that Windows Defender/Firewall notify me they have themselves turned on because KIS snoozed. And some notification saying they have turned off again because KIS comes back alive. Also I receive KLAVA update failed from time to time. Both usually happen o…

    • 0 replies
    • 1.3k views
  11. JJohnson

    I want an option to download direct and not through the typical google play, apple id or Microsoft accounts. Because these types of set ups will not allow me to create an account with them using my email. They force identification by asking you to verify things with phone numbers or credit/debt accounts which I consider a form of violation of my confidentiality. They force you to have an email that is US-based, most of the time and not totally secure...most force you to create a google/gmail account and I simply refuse to do that. I want to use either a mail fence, proton or tutanota email account. These services do not allow use of those emails types. Please rectify thi…

    • 0 replies
    • 1.3k views
  12. Guest #9017

    Hi, I’m sorry for the trouble, but I have a little issue with Safe Money when trying to open a bank website.. It never happened in the past, but now, with various browsers like firefox and chrome, when I try to open RBCRoyalBank website, there’s not prompt for action message, instead the website is opened directly via normal browser, without any prompting by Safe Money anymore.. I tried with other Banks websites, and there’s no problem, there’s always a prompting message asking if I want to open it via Safe Browser.. So, I’m really sorry for the inconvenience, but I would like to know if it’s my issue, or it’s the same for others too with this particular website bank..…

    • 5 replies
    • 1.3k views
    Flood and Flood's wife
  13. Guest
    Started by Guest,

    kaspersky security cloud makes my PC shut down when i try and scan. The tower doesn't feel warm at all so I doubt its overheating.

    • 10 replies
    • 1.3k views
  14. Guest #11049
    Started by Guest #11049,

    Hi, I have several companies. I have bought and paid the license annually. Since we have macOS Catalina the Macs block. In Windows 10, they systemize the system and block many programs. Right now, what interests us most is that with the Adobe Lighroom and the open Kaspesky, the session of the 2017 iMac is closed with 20gb of memory. Now we have to work with the Antivirus uninstalled to prevent it from failing. I need a solution to know if we continue to pay or not. Thank you very much.

    • 1 reply
    • 1.3k views
  15. ahohen
    Started by ahohen,

    I want to uninstall KIS. I cannot update to Windows 11. I will re-install it after Windows 11 is installed. Tks.

  16. pbk

    In my temp folder are many files with names like this kis.21.3.10.391h_02.13_06.45_4960.apply_patches.kis2021mr3,log They are of size 4MB and about 10 files per day. How can I get rid of these? Why are there so many, and why doesn’t Kaspersky do housekeeping on them?

  17. Guest #5708

    Version 20.0.0.829 iMac v10.13.6 Kaspersky updated yesterday and seemed to be running fine. This morning, it said not all Kaspersky components were running and suggested I reinstall (or contact support). I updated and the system rebooted. Still problems with "not all components are running". Note, this same "not all components are running" behavior is showing up on my iMac (v10.13.6) and my MBP (v10.12) this morning. I downloaded and re-ran the install on my iMac. The installer script is stuck at 78% installation.

    • 1 reply
    • 1.3k views
  18. Guest #9451
    Started by Guest #9451,

    hi, I've bought a copy of Internet security 2020 with a card contains an activation code but unfortunately it hasn’t worked on my labtop (gives an error: invalid activation code) how can i fix this thanks

    • 0 replies
    • 1.3k views
  19. Timur Born
    Started by Timur Born,

    Sometimes support asks customers to run GetSystemInfo even for easy questions (like why does AVP.exe connect to site xy). I noticed that this is done via an unencrypted zip over an unencrypted e-mail exchange. Is there no encrypted channel to upload this sensitive data? Among other things the zip includes the name of my computer, Firefox computer name, all IPv6 addresses of my computer (ipconfig) and KIS settings (what is enabled/disabled). It also includes information about what bank offered me how much money over what periods of time. This is because these are encrypted PDF files that include this information as names that are listed in KIS log files as not being scan…

    • 5 replies
    • 1.3k views
  20. Debra08
    Started by Debra08,

    I find this very difficult to find. Just need to update my card details and knowledge base and FAQ not helpful. Please provide steps as to where to find once i've logged into my account.

  21. rufford155
    Started by rufford155,

    I have a downloaded KIS User Guide from 2016 which must be well out of date now. I cannot find the equivalent for KIS 2020 anywhere ! Am I missing something or is it all online now? Thank you for any advice.

    • 1 reply
    • 1.3k views
  22. ZaXxX

    Fresh install of windows 10 Pro x64 19042 KIS 21.2.16.590 Log in Kaspersky System audit every time windows starts: Protection is not running Component: Security Found in windows Kernel-PnP log (same time as this startet happening) Information ROOT/KL_KLIM6/0000 was deleted Information ROOT/NET/0000 was configured All sumer formating PC coz some weird stuff is happening with windows and kaspersky.. Don’t know if this was happening before.. Anyway, everyting works fine, in my kaspersky app and also in my kaspersky account all protection is enabled (except cam and spam because I don’t need them). Is it true that I’m protected if security is not running ??? Before I f…

    • 0 replies
    • 1.3k views
  23. nicoret
    Started by nicoret,

    Today Kaspersky Internet Security popped up on my PC screen with the news that it would expire in 30 days and that I could renew it (and save “up to 20%”) by clicking on the big red “Renew Now” button. Here’s that, in Italian. I did, and was taken to the Renewal page. After clicking all the buttons and paying, I discovered I had not renewed Kaspersky Internet Security but had purchased, for the first time. Kaspersky Total Security. I wasn’t paying enough attention and was foolled by the “Renew” (Rinnovo) badge. So, it cost me 20% more than what I thought I was renewing. Well done, Kaspersky sales department! I’Il remember this next year. The only other immediate d…

    • 3 replies
    • 1.3k views
    Flood and Flood's wife
  24. PeggyBaker
    Started by PeggyBaker,

    Hello, Every time I have hangout meeting, 5 min into it my mic and audio stops working, and I get attached message. I tested everything, changed mic/audio settings, restarted computer, restarted chrome, reinstalled chrome- nothing works. It's been going on for weeks now. Please help fix it. Thanks.

    • 1 reply
    • 1.3k views
  25. s3raphiNion

    Hello dear Community, first of all im not a native english seaker, but i try my best. Thx for your Indulgence. My question is; I Use the KIS Full Version included the Secure connect App. on a Desktop PC running a Windows 10 x64 edit with all lates updates aso. I did turn off all the naging infos in popup notice form. BUT every time i turn my pc on i still get the Info Popup that i should turn on my antivirus protection. I did check all settings and everything seem fine for me but still this pop up comes every day. I even use the registry to maybe get rid of the pop up message but it still comes back. Does anybody know how to totally turn this off or how to fix this. …

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