arleetel

@harlan4096: thank you, it worked fine. I suppose I'll have to wait to fill in the new license until the old one expires.

@Berny: I'm a bit confused about the conversion from KIS to standard. If I understand correctly KIS activation code does not work with Kaspersky Standard, it uses a subscription starting from payment day. My license is still valid for 26 days and I already bought a new one for a year (5 devices) I did not enter the new activation code yet. On the link you provided is mentioned : "Activation codes between these pairs of apps will be compatible backwards and forwards". Is it worth to loose about one month of protection ? The activation was ordered August 7th, and is the Standard version better or equal to KIS ? Don't really know what to do. Thanks for any suggestion.

@Flood and Flood's wife: thank you for the explanation.

@Berny: thanks for your reply. Kind regards.

@Flood and Flood's wife: thank you for your reply, I did not visit any fraudulent website (not that I know of), did everyhting mentioned. I just want to be sure everything is removed and safe. About the screen-print, sorry if I did it wrong but extended details about "malicious object detected" and "disinfected"are impossible to capture together.

The above mentioned trojan was twice detected and disinfected. Did a search and it seems to be due to google notifications with malicious ads, only mailonline shows notifications, never had a problem with it. To be safe I disabled the notifications in google chrome. After that I did a full scan and nothing was detected. Can I be sure that my computer is free of virus ? Thank you. .

@Berny Thank you very much for the info, this puts my mind at rest.

I first tried to renew through the link in the forum, there I had to pay with a credit card (I don’t have one). So I got to this website : https://www.kaspersky.nl/renewal-center/home There Ican pay with a bank transfer in France …… ? Nexway. In the past it went through a firm in Luxemburg and a bankaccount in Belgium. It was also much cheaper, is there a catch ? I just hope I still can choose English when I install the software.

@KarDip The reply from Kaspersky support : “set all networks 'Trusted' status in Kaspersky Firewall: 1. If the main window of Kaspersky application is not on your desktop, bring it up by double-clicking the Kaspersky desktop shortcut (icon) or by double clicking on the smaller Kaspersky icon in the bottom right corner of the screen; 2. Click on the Gear icon in the bottom left corner of the Kaspersky window; 3. On the left side menu select 'Protection'; 4. On the right side menu select 'Firewall' and then select 'Networks'. 5. Right click on each network in the list, except Internet, and select Edit. 6. From the tab that will appear in the right hand side, set the Network type as 'Trusted network'. 7. Repeat the same procedure for each and every network listed there apart from "Internet" (as mentioned above) Please note that the packet rules for TCP and UDP should remain on "Allow" as well.” I did all that and I could share the printer on the other computers. As to the TCP and UDP rules : I have a question : is this safe. When allowing it Kaspersky asks if I’m sure and that it’s not a malicious process causing the change and I had to confirm.

@KarDip : I certainly will.

@KarDip : my network connection is Private and I sent the GSI and asked support for help. Thanks.

@KarDip : I don’t know what you mean but I did install the drivers from HP on the computer where the printer is connected to. Scanning, printing etc. is possible on that computer only. It’s in fact the network communication between the computers that is not working. All the computers have the same OS and KIS version on it.

Since it involved some blocking by a firewall and port 445, it could have been Kaspersky. I never disabled TCP and UDP before on any computer, it did not help anyway.

KIS 20.014.1085(f) Network was changed like mentioned above but blocked it again. All computers are configured that way. I really don’t want to mess up security settings for 1. a printer that does not want to show up and 2.files/computers that cannot be seen. Already got a huge file Live Kernel reports, that CCleaner detected, moved it to another drive, don’t know why that happened ! Not really reassuring with a new computer. And yes, 5 days of changing, adapting, tutorials etc. error 0x80070035 etc. : there is a very good tutorial on the windows 10 forum, very clear and I followed every step, controlled a few times to be sure and no, it did not work. Seeing all this I also understand that this a serious bug in windows10 and so far many people are facing this problem. It’s a pity Windows 7 is stopping updates and support next year. My workaround for now is to copy whatever I want to print from another computer is copy it to an external USB stick and print from there, until windows (maybe) comes up with a real solution.

Thanks fo your replies. @Berny : changed the settings on both the computer and the laptop. Same thing, nothing changed. laptop is not visible on the computer. Things change continuously, I’m trying since Thursday and I bought this computer to replace windows 7…… argh ….. I suppose I better reset it to the original and block it again.