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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. JPEKaspersky
    Started by JPEKaspersky,

    My KIS 21.3.10.391 (i) has not updated for more than 10 hours as shown in the picture. Is this a general problem or a bug on my part? JP

    JPEKaspersky
  2. nexon
    Started by nexon,

    Can you people check if your mobile antivirus kaspersky mobile ran scheduled update database? Mine not working automatically i have set it on 2:00 or previous i had set it to 10:00 and not updating still must manually tap to update. *also i have idea for devs - add more frequently update database for example every 3 hours. I know that mobile antivirus have less updates than pc antivirus is more frequently updated. Because now is it set run update only once per day but not working.

  3. nickdirect

    Does the Windows version of Kaspersky Internet Security completely protect a PC from being infected when a USB drive containing malware is plugged in?

  4. SpyrosThrasy
    Started by SpyrosThrasy,

    Good evening, i trust you are well. Today i got the attached- what does that mean, does it mean that the trojan was deleted, why there was a backup created- was the backup first created and then deleted. thank you in advance deleted,

  5. fold

    I was browsing the internet, and received an notification saying, any help appreciated. Kind of clueless, sorry

  6. nexon
    Started by nexon,

    A long time ago and still not fixed... Can you please verify that i am not alone? Go to settings, apps, kaspersky and there is premissions (i want allow camera premission) because i need anti theft but phone always locked after ťap to premissions... Try tap on the marked section then phone will be locked you need unlock your phone by your password or pin or whatever you have set up...

  7. moataz

    i purchased kasper inernet security and didnt recive activation code

  8. susu
    Started by susu,

    A lot of my valid email gets put into spam. Is this likely Kaspersky or Xfinity?

    Igor Kurzin
  9. Guest #26494
    Started by Guest #26494,

    Unfortunately, the latest release has caused my 2020 MacBook Air to use more CPU and memory than the previous version. CPU usage is not insignificant.

  10. Shark0n

    Intellij IDEA plugin EduTools uses port ranges to send learning tasks from website (for example, stepik.org or hyperskill.org) and solve it in IDE. Problem: If you founded message "IDE is currently running outside of our known port range" in Intellij IDEA (maybe other IDE of JetBrains too, like PyCharm and etc). To solve it you need to create 2 "allow" rules for TCP and UDP port ranges 63342-63362 and restart OS. Useful link to how to https://support.kaspersky.ru/15163#block3

  11. AnotherMember

    If I upgrade my Windows 10 to Windows 11, will my running Kaspersky Internet Security license remain intact?

  12. s3raphiNion

    Hello dear Community, first of all im not a native english seaker, but i try my best. Thx for your Indulgence. My question is; I Use the KIS Full Version included the Secure connect App. on a Desktop PC running a Windows 10 x64 edit with all lates updates aso. I did turn off all the naging infos in popup notice form. BUT every time i turn my pc on i still get the Info Popup that i should turn on my antivirus protection. I did check all settings and everything seem fine for me but still this pop up comes every day. I even use the registry to maybe get rid of the pop up message but it still comes back. Does anybody know how to totally turn this off or how to fix this. …

  13. dongman

    Hi, i can't sign in my skype desktop until i exit kaspersky internet security I can sign in skype on web and and my phone I already add "Manage exclusions" to location on skype folder and still no luck When i try to add "Trusted applications" on skype.exe, kaspersky get crash for no reason For some reason, when i click "details and removes" on "skype-8.83.0.408.tmp" in Manage applications, i get "Application was moved or removed" Or maybe for some reasnon i can't find the real skype on Manage applications list

    iuaFSIUNfyaUYF731
  14. Kasperov
    Started by Kasperov,

    HI, I know that I can export the settings to a file for a later import. Does settings file include also current application rules? Can I save/export only application rules to a file? Thanks

  15. Minaz

    I have been using Kaspersky for years and my default browser is Microsoft Edge. As of yesterday, when Kaspersky Total Security is running, Microsoft Edge and Opera GX both fail to load web pages (ANY web pages), displaying either err_connection_reset or err_connection_aborted pages. The browser will actually cycle through the two pages (rest, then abort, then reset again, etc...) for a certain number of cycles, then it will just stop, but it will not load the web page. This occurs whether I have the extensions installed in the browser or not, and even whether Kaspersky Total Secutiy is active or not - pausing the app does not solve the problem. But if I close the app…

  16. QuantumDot

    I'm using Kaspersky Internet Security version 21.3.10.391 (i) on my Windows 11 PC with version 21H2 x64 Build 22000.613 This wasn't always the case, but Windows' own programs, like the updater and the mail program, are unable to access the internet when Kaspersky Internet Security is on. I have to exit the application completely in order for the Mail program and the Windows updater to work. I do use the Firewall functionality of KIS but I'm not sure where to look for Windows blocking entries. Is there any other area I should look into besides Firewall blacklists to find the problem?

    Igor Kurzin
  17. LeYoucef

    i was browsing a site then a pop up wanted to download apk in my device i clicked cancel but kaspersky detected a file and it said that an infected file cannot be placed in quarantine after that i didn't find the apk in my downlaod folder

    Flood and Flood's wife
  18. Snowwolfboi
    Started by Snowwolfboi,

    Hi forum how do I do so Kaspersky detect dangerous JavaScript files automatically

  19. Karlston
    Started by Karlston,

    OS = Windows 10 21H2 (OS build 19044.1586) Kaspersky product = Kaspersky Internet Security version 21.3.10.391(h) After the last application update I continue to get this warning (and a similar message in a tooltip on the system tray icon) despite many, many evening shutdowns and morning restarts since the update. Version shown in the tooltip and in the popup after clicking the Support icon both show the above version. How can I be rid of this annoyance?

    Flood and Flood's wife
  20. Rafael362784
    Started by Rafael362784,

    kaspersky is excluded the game the seven deadly sins grand cross kaspersky is excluded after an update that the game had today before did not happen this is definitely a false positive now to play the game i have to disable the antivirus otherwise it won't let you run the game please fix it

  21. mandrael
    Started by mandrael,

    I've just set up a mining program and the behavior of Kaspersky is disappointing. Instead of informing me and giving me the joice Kaspersky only shows a permanent window without choice. And then, without my permission it destroys every program which was set up. Be it NiceHash or Cudo Miner. Kaspersky destroys it without informing or giving you a choice. Yes, I know, AV programs can't recognize bad from good miner apps, but then it shouldn't PRETEND to be able to and give the user the choice. So please ... thanks.

  22. Oswald
    Started by Oswald,

    Windows 10 Pro....If I try to save a web page by using "Save as PDF", in the preview not all but most of the images show up as blank spaces where the image should be. If I pause Kaspersky protection for a minute and resave the web page then all of the images show up. Is Kaspersky blocking because some viruses can be embedded in an image? I don't want to have to pause Kaspersky every time I want to save a web page to PDF. What do I need to do or add in 'Settings' to stop Kaspersky from blocking these images?

  23. Bala1208
    Started by Bala1208,

    Hello, I recently upgraded my PC from Windows 7 to Windows 10. During the process, I forgot to uninstall Kaspersky Internet Security before formatting the HDD. Now the activation code doesn't work on Windows 10 (same machine). Is there a way to make it work? I do have a back up of the Windows 7's Windows and Program Files (x86) folders. Is there a way to copy registry from these folders to the Windows 10's folder? Thanks for your time and help.

    Flood and Flood's wife
  24. Renato Guedes
    Started by Renato Guedes,

    The microphone on my HP-OMEN-16 laptop is not recognized by applications or the system when using Kapersky antivirus... My laptop is a new computer and I'm running the Windows 11 that came with it. I updated all drivers and revised all settings, including Kaspersky's privacy settings, but nothing made the microphone work. Can someone help me?

  25. John1954
    Started by John1954,

    Hi to anyone that can help me. I have kaspersky anti virus and I'm currently trying to get rid of a blue page malicious threat that keeps my computer from working. The creators want people to go to their site to buy an unlock code. Every time I try and delete the microsoft latest update, or use any virus or other removal tool the blue page just comes back up before removal can take place. Any solutions?

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