March 30, 20224 yr hi all, Anyone can help me please, looks like Kasp Firewall keeps blocking my spotify app in Windows 10. I can get around it by pause Kasp protection, however every time protection resume, spotify stop working, it is so annoying. I tried to adjust setting in Kasp. but I am stuck. Thanks in advance.
March 31, 20224 yr Hello, @nickplay https://www.spotify.com/ or https://community.chocolatey.org/packages/spotify This software？ Regards.
March 31, 20224 yr Hello, @nickplay I try to install the application and run it without any problem. Maybe we need more information related to the issue. But you can try this settings first.
March 31, 20224 yr Author 8 hours ago, Berny said: @nickplayWelcome. Can you please check Kaspersky > More Tools > Reports ? hi Berny, can't see any spotify being blocked
March 31, 20224 yr Author 7 hours ago, Wesly.Zhang said: Hello, @nickplay https://www.spotify.com/ or https://community.chocolatey.org/packages/spotify This software？ Regards. it is a spotify exe. file not web based spotify
March 31, 20224 yr 5 minutes ago, nickplay said: it is a spotify exe. file not web based spotify Hello， Please try to see if there is any blocking record in the log of the private browsing amd anti-banner function related to the website? If yes, please let me know. Regards.
March 31, 20224 yr In addition to @Wesley.Zhang , did you download the Windows App from this location.
March 31, 20224 yr Author 3 minutes ago, Berny said: In addition to @Wesley.Zhang , did you download the Windows App from this location. yes from microsoft
March 31, 20224 yr 7 minutes ago, nickplay said: yes from microsoft Hello, @nickplay I don't know what situation in your side. Please take screenshot picture about the issue and upload it here. Regards.
March 31, 20224 yr Author 1 minute ago, Wesly.Zhang said: Hello, @nickplay I don't know what situation in your side. Please take screenshot picture about the issue and upload it here. Regards. this is spotify screen
March 31, 20224 yr Author as soon as I paused KASP. spotify works, I think I am going to give up on KASP
March 31, 20224 yr @nickplay Please contact Kaspersky Technical Support : https://support.kaspersky.com/b2c/
March 31, 20224 yr Author 6 minutes ago, Berny said: @nickplay Did you check this @Berny, yes done that, I think I have to uninstall and re install both KASP and spotify, thank you all for your helps, appreciated, will report back later
April 5, 20224 yr Author Solution hello all, just to update you. Finally I got it works, yes!? What I gone thru were: Uninstalled and reinstall Spotify, it did not work Then I uninstalled and download latest? KASP internet security and re installed. it works straight away without any tweaking on KASP setting. Thanks all for your effort to help. ?
April 6, 20224 yr Hi @nickplay Awesome you fixed it. We appreciate the update and great job by you. Thank you
April 12, 20224 yr Also shutdown after full scan is now integratet again in MR3 version 21.3.10.391 available for download.
September 18, 20224 yr I've also tried re-installing Spotify to no avail. Kept getting the error code: auth:16 which prevented me from logging in, along with the usual "blocked by firewall" message. Re-installing Kaspersky Internet Security though is proving to be an even bigger nuisance since the website won't even let me download the installer without buying another license. I'm gonna attempt a way-around by downloading a trial version and logging into my (subscriber) account from there-- Edited September 18, 20224 yr by Branislav
September 18, 20224 yr @Branislav Welcome. Above message [ error code: auth:16 ] is a Spotify Error Code. Please try Kaspersky → Settings → Additional → Network → ? Do not use proxy server ? Please download Kaspersky Internet Security from the Global Website : → https://www.kaspersky.com/downloads/internet-security Also, did you visit the Spotify Community.
September 18, 20224 yr 5 hours ago, Berny said: @Branislav Welcome. Above message [ error code: auth:16 ] is a Spotify Error Code. Please try Kaspersky → Settings → Additional → Network → ? Do not use proxy server ? Please download Kaspersky Internet Security from the Global Website : → https://www.kaspersky.com/downloads/internet-security Also, did you visit the Spotify Community. I've just reinstalled Kaspersky after downloading the one from the link you've provided, and it fixed my issue, I can use Spotify again! Thanks a lot.
September 12, 20233 yr I installed the updated version of Kaspersky, but the problem is still there. i am using spotify premium apk version. Is it a bug in spotify?
September 12, 20233 yr @Davemontgomery Can you please specify : Kaspersky product & version number Spotify Apk
hi all,
Anyone can help me please, looks like Kasp Firewall keeps blocking my spotify app in Windows 10.
I can get around it by pause Kasp protection, however every time protection resume, spotify stop working, it is so annoying.
I tried to adjust setting in Kasp. but I am stuck.
Thanks in advance.