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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. hasanebr
    Started by hasanebr,

    dear all / hello my phone is Samsung s20 ultra , after upgrade android to 12, kaspersky mobile find a problem, kaspersky is disable on my phone i can remove app but i can not install again so please tell me about this problem thank you

  2. pbacevedo
    Started by pbacevedo,

    After an update in MTGO.exe the antivirus blocks the application saying that I found the Trojan PDM:Exploit.Win32.Generic.nblk, the all text is: Today, 10/03/2022 06:52:34 p. m.;Se detectó un objeto malicioso;MainNavigation;MTGO.exe;C:\Users\bacev\AppData\Local\Apps\2.0\N1H8KC3J.LYG\MZOHJMML.WDY\mtgo..tion_92a8f782d852ef89_0003.0004_ed1c615b24bb7ca2;38544;PEDROLAPTOP\bacev;Usuario activo;Detectado: PDM:Exploit.Win32.Generic.nblk;Detectado;PDM:Exploit.Win32.Generic.nblk;Troyano;Alta;Exacta;mtgo.exe;mtgo.exe;c:\users\bacev\appdata\local\apps\2.0\n1h8kc3j.lyg\mzohjmml.wdy\mtgo..tion_92a8f782d852ef89_0003.0004_ed1c615b24bb7ca2;Proceso;Bases de datos

  3. alex.normal.person

    Kaspersky Hardware Virtualization not working with windows enabled > core isolation < 1. Just disable > corre isolation < (Google How to disable > core isolation < . it’s basically couple clicks in settings security section) 2.restart computer and problem will disappear promise ?%

  4. devesh2
    Started by devesh2,

    internet security extension in brave browser is not working. application features like pc cleaner, privacy cleaner etc not working, but the same is perfectly fine with chrome browser. Any answer.. please

  5. Minaz

    I have been using Kaspersky for years and my default browser is Microsoft Edge. As of yesterday, when Kaspersky Total Security is running, Microsoft Edge and Opera GX both fail to load web pages (ANY web pages), displaying either err_connection_reset or err_connection_aborted pages. The browser will actually cycle through the two pages (rest, then abort, then reset again, etc...) for a certain number of cycles, then it will just stop, but it will not load the web page. This occurs whether I have the extensions installed in the browser or not, and even whether Kaspersky Total Secutiy is active or not - pausing the app does not solve the problem. But if I close the app…

  6. dimitrisp

    Hello On my computer I use the protection application Kaspersky Internet Security (since 2004), given that I am completely satisfied. I recently purchased a subscription to Kaspersky Total Security. However, I will install on the same computer the Kaspersky Total Security application when my Kaspersky Internet Security subscription expires. QUESTION: How can I ensure that my new code will be valid after a certain period of time? Can I register it (without activating it) on the "My Kaspersky" website, and if so, how is this done? Thank you

  7. Jose Antonio Molina
    Started by Jose Antonio Molina,

    Hello, If I try to do (cmd) git update-git-for-windows returns the following error: curl: (35) OpenSSL SSL_connect: Connection was reset in connection to gitforwindows.org:443 If I try to do (cmd) flutter upgrade returns the following error: ProcessException: Process exited abnormally: fatal: unable to access 'https://github.com/flutter/flutter.git/': OpenSSL SSL_connect: Connection was reset in connection to github.com:443 Command: git fetch --tags If I disable Kaspersky Internet Security everything works fine again. I have tried putting these commands in the exclusions but it doesn't work. What I can do? Thank…

  8. DD45
    Started by DD45,

    I have a full scan scheduled to run at 0400 Sunday morning but it starts at 1300 Saturday afternoon. My computer is always on and NOT in use at 0400 Sundays but IS in use at 1300 Saturdays (which is why I notice it running). Why would it consistently start 15 hours earlier than scheduled?

    Flood and Flood's wife
  9. Kasperov
    Started by Kasperov,

    Hi, sometimes (recently) when I start to search a word in search box in application rules window, it hangs for seconds and then returns wrong search results. At the next computer restart it prompts to send very large report .dmp files to kaspersky (~600-900MB total), which I can't upload that amount. There is also ~7GB of those files in c:\ProgramData\Kaspersky Lab\AVP21.3\Traces folder. Is it me or does anybody else have this problem? Thanks

  10. Einrich
    Started by Einrich,

    I use KIS on a windows 10 PC and connect using WPA3 to a WPA3 router. KIS keeps telling me that my connection is insecure and that I should use its VPN. I thought at 1st that it was because I was using another VPN (Proton) via the windows client, so I removed it. I still get the "your wifi is insecure" "please use our vpn" message. Any clue? This is annoying. Does Kaspersky detect Rogue AP? Could the message be indicating that someone nearby has created a false AP and that I am really at risk or is this a bug?

    Flood and Flood's wife
  11. Dick_F
    Started by Dick_F,

    I am investigating why I am suddenly not able to put my PC (running Windows 10) into sleep mode. The sleep and power options seem OK. An Internet search suggested checking for problems via the Device Manager menu and look for devices showing a yellow 'alert triangle' The only one I can see is against "Kaspersky Security Data Escort Adaptor #2". Could this be the culprit? If so, how might I solve it?

  12. rounakr94
    Started by rounakr94,

    Will my KIS 2022 auto upgrade to Kaspersky Standard? Also can I add license key to activate Kaspersky Standard like I used to do for Internet Security?

    Flood and Flood's wife
  13. binks
    Started by binks,

    This would probably be just a simple switching some toggle in settings, but I don't know what to turn off or on. I have the latest Kaspersky Internet Security and some websites, mainly video hosting ones, hang on for some time before starting to play content. There is this spinning circle like website is downloading content. There should be no problem with that as I'm working on 1gig symmetric broadband, but yet it still happening. What should I turn off or on?

  14. Gregorif

    Hi For a few weeks now, I noticed my Steam updates could not be done unless I started my computer in Safe Mode. I also cound not access the Store page or my Friends list, as it said I had no connection, but I could play any of the games I have already installed even if they needed an internet connection After trying a few things, I found out that changing the name of the folder of Steam (to Steam2, Steam3 etc) and then starting Steam.exe was enough for it to work This morning though, Discord tried to update itself, and was blocked While looking thourgh KAspersky's program control, I tried to view the details for Steam and Discord, and got the message (see pictu…

  15. zyhazz

    This is something that has been happening for a few days already, When I'm developing on PHPStorm/Goland on WSL2, Windows cannot start new threads in a timely manner. The processor and memory look normal, and existing threads work well, but it hangs if you try to start a new application or thread, e.g., open a new Chrome browser. It usually takes 10~15 minutes for the system to recover, and the recovery is slow. During the issue, each thread takes ~45 seconds to start. If I pause the KIS protection, the system fully recovers in ~30 seconds. Without pausing the KIS protection, the system recovers by itself, but it takes longer, and the thread start time …

  16. Piyi Zu

    My computer is running Windows 11 23H2 22631.3155 Professional (x64) and has Kaspersky Internet Security 21.3.10.391 (patch k) installed. After a quick scan of kaspersky, I restarted my computer but failed with a bluescreen. It said the OS ran into some problem and the error code was INACCESSIBLE_BOOT_DEVICE. After a forced reboot, the same bluescreen appeared again. I tried Windows boot repaire but it didn't work. I couldn't start the computer until I disabled the Early-Launch-AntiMalware on the boot option menu, which resulted in KIS not loaded. I thought the bluescreen must have something to do with KIS. To prevent rootkits and other unknown drivers from bei…

  17. Kaspersky213
    Started by Kaspersky213,

    I don't want to use ultra av, but was told it would be auto installed. What would happen if i continued to use kaspersky

  18. cgiout
    Started by cgiout,

    Hi guys, I've been having problems with Spotify desktop for about a week. The application does not play songs and displays the interface in gray. Disabling KIS everything works correctly again. Checking the network rules, spotify is trusted and all connections are open incoming and outgoing. I also tried to add it to the list of exclusions for anti-virus checks without success. If I check for errors or blocked connections in the reports I do not find anything related to Spotify. What else could I do? Suggestions? Thanks for any help. Raf

  19. Guest
    Started by Guest,

    After I have run a full scan in the report it says that: C:\Users\carlo\Modelos C:\Users\carlo\Documents\Minhas Imagens C:\Users\carlo\Ambiente de Rede C:\Users\carlo\Ambiente de Impressão The 5th image is from another user who had the same problem.

  20. Woomera

    I have KIS 19.0.0.1088 (d) and the chrome extension is enabled and green but when I click on it it shows "Upgrade" button for Safe Money and "Anti banner" feature. I have a new License key with 353 days left. how can this be fixed? Thanks

    • 10 replies
    • 2.9k views
    Flood and Flood's wife
  21. debgram
    Started by debgram,

    Well I was going to buy the internet security but you don't accept paypal. Oh well. Any reason why you don't?

    • 10 replies
    • 5.3k views
  22. okq550

    Hi KIS Team, I'm an engineer working for a company, We have S3 for hosting some resources files like js, images, etc... And we have several buckets for different environments, I came a cross a strange case where the same js file is uploaded with the same permissions, but its works on one bucket and on the other one our users get object infected by HEUR:Trojan-PSW.Script.Generic . please check below two urls: ht_tps:_/_/_d4n2lybtj245w.cloudfront._net/images/global/site/externalJavascript/en/all.js => Not working bucket: htt_ps_:/_/d13wl35tt0f272.cloudfront._net/images/global/site/externalJavascript/en/all.js => Working bucket: Would you please check and advice. …

    • 10 replies
    • 7.4k views
  23. ckitsoulis
    Started by ckitsoulis,

    after installing KIS 20 , an access file on a server won't open. If i copy the file locally, it opens just fine. Removing KIS 20 , the file opens from the server ANY IDEAS ??? thanks in advance not very happy with kaspersky these days................

    • 10 replies
    • 2.9k views
  24. doppies
    Started by doppies,

    Hi. I'm having a problem trying to install KIS 2019 on Windows 7 Pro 64bit. I have removed previous Avast Antivirus using removal tool, ran Ccleaner, Cleaned temp files, reset Internet Explorer settings, Have .Net Framework 4.5 installed but still no joy. Download startup.exe from Kaspersky Website. Ran Installation, Accept all terms but as soon as it switches to downloading it gives me Unknown Error! then forces me to close. Any suggestions?

    • 10 replies
    • 4.3k views
    Flood and Flood's wife
  25. Luckydawg77

    Kaspersky Internet Security for my Android was just updated. Now, when my screen is locked, it displays the warning icon (triangle with exclamation point inside). As soon as I unlock my phone or turn the screen on the warning icon changes to the "protected" icon (shield with exclamation point inside). Why is this happening? Is my phone at risk when screen is off or locked?

    • 10 replies
    • 10.5k views
    Flood and Flood's wife

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