Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Access Denied in scan

After I have run a full scan in the report it says that: 

  • C:\Users\carlo\Modelos
  • C:\Users\carlo\Documents\Minhas Imagens
  • C:\Users\carlo\Ambiente de Rede
  •  C:\Users\carlo\Ambiente de Impressão

The 5th image is from another user who had the same problem.

 

1.png

2.png

3.png

4.png

KasperskyScreen.jpg.5ebecc62be4322d66c12d6d599aa841c.jpg

Solved by harlan4096

Featured Replies

version: Kaspersky Free 21.21.7.384(a)

Welcome to Kaspersky Community.

 

Checking the Reason -> Access Denied, maybe those files were just shortcuts, and were locked by Windows.

 

Because "My Files" it's actually, or should be, a folder... but Windows has some shortcuts created with the same names:

 

image.png.3c54a4fc886ca4cfb2caa85e3d902fc7.png

 

In fact, I get the same warning if I try to open manually the same file/folder/shortcut in my system.

5 horas atrás, harlan4096 disse:

Welcome to Kaspersky Community.

 

Checking the Reason -> Access Denied, maybe those files were just shortcuts, and were locked by Windows.

 

Because "My Files" it's actually, or should be, a folder... but Windows has some shortcuts created with the same names:

 

image.png.3c54a4fc886ca4cfb2caa85e3d902fc7.png

 

In fact, I get the same warning if I try to open manually the same file/folder/shortcut in my system.

In my case they don't appear, I've already checked.

One of them is C:\Users\carlo\Ambiente de Impressão, when I go to that place I don't find that "folder". It is not in the documents folder.

6 horas atrás, harlan4096 disse:

Welcome to Kaspersky Community.

 

Checking the Reason -> Access Denied, maybe those files were just shortcuts, and were locked by Windows.

 

Because "My Files" it's actually, or should be, a folder... but Windows has some shortcuts created with the same names:

 

image.png.3c54a4fc886ca4cfb2caa85e3d902fc7.png

 

In fact, I get the same warning if I try to open manually the same file/folder/shortcut in my system.

In my case they don't appear, I've already checked.

One of them is C:\Users\carlo\Ambiente de Impressão, when I go to that place I don't find that "folder". It is not in the documents folder

.image.png.f80158ced4f91b4996363c5f21602369.png

I ran Windows Defender focused on the Carlo folder and this was the response

I can see them since I have my Folder Windows Options changed, to see all system and hidden files and folders.

26 minutes ago, harlan4096 disse:

I can see them since I have my Folder Windows Options changed, to see all system and hidden files and folders.

I did that too, and they showed up. I had configured them wrong. Is this just the Windows shortcuts? I've been looking for it so far and haven't found the answer.

  • Solution

Yes, they are, I have those shortcuts also here in my systems, but by default are hidden.

 

Thanks for your post.

"Access denied", means the file or folder was not able to be analyzed due access permissions / restrictions.

 

7 horas atrás, harlan4096 disse:

I can see them since I have my Folder Windows Options changed, to see all system and hidden files and folders.

I did that too, and they showed up. I had configured them wrong. Is this just the Windows shortcuts? I've been looking for it so far and haven't found the answer.

 

thanks

Yes, they are, I have those shortcuts also here in my systems, but by default are hidden.

 

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.