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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. JPEKaspersky
    Started by JPEKaspersky,

    Hello guys. Today I saw some applications that I opened for the first time like the one shown in the first image, which indicate: Reason for moving to group: Information from KSN (local cache). I checked the cloud protection on the second screenshot and it tells me I'm synced with KSN. What information (local cache) is this that shows in the application started?

  2. Rentoma
    Started by Rentoma,

    Hi all, Kaspersky is blocking a feature called collections on Microsoft edge in my windows 11. I got the message "This content is blocked. Contact the site owner to fix the issue." if I try to open that feature via shortcut (ctrl+shift+y) or via its address(edge://collections/) The above picture shows the behavior I mentioned. Seems to be something related by CORS, but I'm not sure. I could not find anything on Kaspersky logs that correlates with this being blocked, I even added this address in some whitelists, and all still the same. I even try to disable every feature one by one without success, the only thing that works is fully disab…

  3. nwq

    Hi, I'm using a KIS 21.3.10.391 on a Windows 7 64 SP2 system. Recently I had ~40 second freezes every time I boot to windows. I investigated the issue and detected that registry file has become too large. (~2.7 GB file size when I export it with REGEDIT.EXE) After inspecting the registry, I saw that the bloated size is caused by this entry; Kaspersky Lab Filter Core HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\klflt This reg entry is 858 MB in size. It has 2 copies in ControlSet001 and 002 (which explains the 2.7 GB backup file.) Why this large data is stored in Windows Registry file? What happens if I delete it? Is there a s…

  4. RoadSign78
    Started by RoadSign78,

    I currently have KIS Internet security that is up for renewal. I understand this is no longer available. Is Kaspersky plus similar as this seems to be my only choice on the renewal page. Is this similar to the old program? I also see you have the standard plan, Is that similar to the old plan? I cannot seem to find a clear answer on this.

  5. RalphNicosia
    Started by RalphNicosia,

    I keep getting this message when I try to open a site. Any ideas how to turn this off?

  6. MarcInOz
    Started by MarcInOz,

    This is really painful. I haven't been able to find a solution. Any suggestions will be appreciated.

    Flood and Flood's wife
  7. Erencan
    Started by Erencan,

    I just updated my pc and can't run Armory Crate or install AsusAI suite due to no AsIO3.sys file installed. Armory crate installs but doesn't launch. AISuite won't install at all. I tried reinstall it but didnt work. I think its caused by KIS. Most likely, the KIS detects this file as a threat. Any solutions for this or is it just need to be update? Win 11 23H2

  8. Ken-Oz
    Started by Ken-Oz,

    Please please please!!!!!! put Kaspersky Spam back onto the the Microsoft Outlook toolbar. The current setup makes it necessary to enter incorrectly marked emails in Outlook edit mode to remove the incorrect header spam identifier and then to enter Kaspersky setup to modify it to prevent future similar emails being incorrectly marked. I have to do this numerous times a day.

    • 11 replies
    • 13.3k views
    Flood and Flood's wife
  9. Submariner
    Started by Submariner,

    Hi guys. I am running KIS 2019 on my Dell XPS15 Windows 10 64 bit laptop. Recently, KIS red-flagged to inform a trojan had been detected at the following location, C:\Users\xxxx\AppData\Roaming\34270ECE-2DBB-F39F-B25B-462083AC4FDF\Hamelab.dat., and ordered a reboot to remove, which I did. However, upon restarting, the red-flag did not go away and I was ordered to do another reboot. After a couple more restarts, I decided enough was enough. This sucker is not going away that easily. I would like to know if anyone else has faced the same problem. Need help. Thank you.

    • 11 replies
    • 3.1k views
  10. Paul
    Started by Paul,

    Hi, My laptop have been affected bu ransomware djvu virus. Pls help me

    • 11 replies
    • 5.7k views
  11. arvipat
    Started by arvipat,

    Win 10 (64-bit) v 1903. Unable to take screenshot - screenshot only shows a black rectangle. Issue in both Chrome and Firefox browsers.

    • 11 replies
    • 2.6k views
    Flood and Flood's wife
  12. 12obin

    Hello, I create a blog, and I am wondering why one of my site url is blocked by kaspersky internet security. The weird thing is I build this site using static content generator which mean is totally static, not having database. My site url that is blocked is https://kuotamania.com/cara-daftar-internet-banking-cimb-niaga/. I never understand, I have published this content on the three different domain, and all the url is blocked by kaspersky. Please, help. Binbin.

    • 11 replies
    • 3.5k views
  13. LadyBeetle
    Started by LadyBeetle,

    With the 2020 upgrade the Kaspersky Protection extension is completely different. I no longer have the green shield but a green hexagon with the eye. The drop down box does not display what the green shield does and all I get is: This can read and change site data Options ( which is non clickable) Remove from Chrome Hide from Chrome Manage extension The on screen keyboard shortcut is no longer there, so I have to mess around trying to get it up. With the 2020 upgrade Kaspersky had promised that it would resolve the issue of the missing pop up Secure Keyboard Input, however instead I have the added issue of not having the on screen keyboard shortcut with the green sh…

    • 11 replies
    • 12.6k views
    Flood and Flood's wife
  14. JPEKaspersky

    Good day to everyone I Have a question: Where can I configure hardware virtualization because I can't find it in my application as the attached captures show (Captures 1 and 2). I also consulted the link: https://support.kaspersky.com/us/common/safemoney/13713 ... and I can't see the hardware virtualization.

    • 11 replies
    • 2.5k views
  15. ADned

    My Tinkercad with a lot of 3D designs will not load the designs anymore to the edit page. I start the Thinkercad and can click on “Thinker This” for one of my 3d objects (open and edit a design) but then I get the loading page for a endless time. I did read about the problem that looks like mine where I have put www.tinkercad.com/ in to the Mananage Exclusions but this dit not work. System is Win10 with Kis, the same works well on my andoid phone. Can anyone please help me?

    • 11 replies
    • 9.3k views
    Flood and Flood's wife
  16. Reindert

    I would like to install an extension for Edge browser v79.0.309.71 (Official build) (64-bit), I have a Kaspersky Internet Security subscription. However it seems that this isn't available, is that correct? Any idea if it will be available in the foreseeable future? Thanks in advance!

    • 11 replies
    • 2.6k views
  17. AnteTina

    I paid yesterday for premium account of Internet Security,but i didnt get full premium,i am already on trial version. I dont know why. Google pay confirmed payment,but didnt activated premium....i am little bit confused...pls for advices Many regards.

    • 11 replies
    • 1.2k views
    Flood and Flood's wife
  18. David27

    Opera GX is a new browser that is gaining more popularity among gamers. But it’s not supported by Kaspersky, not only the extensions, but also the secure network icon on all search results doesn’t appear. How hard is it to support yet another chromium browser? Can’t be all that different… I’m just curious if people who like both will use another browser or another antivirus...

    • 11 replies
    • 4.7k views
    Flood and Flood's wife
  19. Guest #11310
    Started by Guest #11310,

    when i enable kaspersky security my webiste https:_//www.digitalcatalystgroup_com is not opening i scanned my website it is not block listed https://sitecheck.sucuri.net/results/https/www.digitalcatalystgroup.com you can also please check and enable it Thank you Moderation Edit : Link disabled

    • 11 replies
    • 2.9k views
    Wesly.Zhang
  20. Guest

    I get the usual webcam blocking notification when loading websites in Safari, but when going to banking and other safe money enabled websites, the slider notification doesn’t come out anymore to verify the legitimacy? nothing happens. This issue first occurred when Installed KIS 2020 with Safari extension, then it started working, now it’s failing again? I restarted Mac, cleared cache, rebooted both safari and KIS, but it did not solve the issue. Thanks for help. I know some people hate those sliding notifications, but they give me peace of mind.

    • 11 replies
    • 2.9k views
  21. Dave Lorde

    I installed the Kaspersky Protection extension on the new Edge browser (Version 83.0.478.58 (Official build) (64-bit)) under Windows 10, and enabled it in the extensions page, but it remains stubbornly greyed out. If I click on it, it displays this unhelpful image: I don’t see any settings in Kaspersky Internet Security for the extension, so any ideas what the problem is?

    • 11 replies
    • 6.5k views
    Flood and Flood's wife
  22. Guest #13242

    After installing and enabling the Chrome Extension, I find that a couple Atlassian pages do not function correctly anymore: Viewing an issue using the ‘new view’ in Jira Adding a Helpdesk entry in the helpdesk portalI tried several things, including disabling ad-blocker, and disabling Kapersky protection, and clearing all Internet Data from Chrome - nothing worked After I disabled the Chrome Extension, and now all works as before. I would really like to use the Chrome Extension, but obviously cannot if it causes issues like this. Can you please let me know if you are able to replicate this on an Atlassian account? Best, Terrance Earthman Media

    • 11 replies
    • 1.3k views
  23. JPEKaspersky

    In KIS 21.1.15.500, reports are more difficult to understand than in KIS 2020, where they were read clearly. Technical support has also had problems recently: Orders are stuck in the message "processing the order" and do not go to "awaiting a response from technical support", in addition to a GSI report not being attached to a response from me (and it was less than 10 Mb).

    • 11 replies
    • 1.5k views
  24. MirceaForce

    Hello, It’s normal that when did a restart on my pc new version of kis 2021 was installed automatically over the old one is this normal ? I did found some articles but did not find this settings in kis interface https://support.kaspersky.com/KAV/2017/en-EN/71677.htm https://support.kaspersky.com/KIS/2021_mr1/en-US/71677.htm

    • 11 replies
    • 3.4k views
    Flood and Flood's wife
  25. Guest #7921
    Started by Guest #7921,

    my kaspersky recently updated to 2021 version i had to uninstall it and reinstall the 2020 version (20.0.14.1085) as the 2021 version kept crashing my laptop. How do i opt out so it doesnt automatically update to the 2021 version.

    • 11 replies
    • 4.1k views
    Flood and Flood's wife

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