I paid yesterday for premium account of Internet Security,but i didnt get full premium,i am already on trial version. I dont know why. Google pay confirmed payment,but didnt activated premium....i am little bit confused...pls for advices

 

Many regards.

 Hello @AnteTina, 

Welcome!

Have you signed into your My.Kaspersky account to synchronize the device & the Premium license, if not, please do so.

Please let us know?

Thank you🙏

Flood🐳 

I tried...or maybe i am doing wrong? Can u show me?

Hello @AnteTina,

Sure🙂 , what device is KIS on?

Thank you🙏

Flood🐳 

In Samsung S8+....

Hello @AnteTina,

Thank you👌 !

Please do the following steps:

1. In the KIS main window, tap Real-time Protection → I have a license.

2. Tap Enter the activation code.
3. Enter the activation code.
4. Tap Next.

5. Tap OK.

Please let us know?

Thank you🙏

Flood🐳

Huge problem is that i havent activation code...i am looking everywhere. All the time says,thank u for activating trial version. Maybe reinstall?

Mod edit: removed pictures per request from the poster

Look...i paid and they confirmed,but didnt reactived and didnt get activation code....

Hi @AnteTina,

Thank you for the information & the images👌  

• ➡ Check your email, the confirmation, activation code gets sent in an email.
• Also, check the junk mail folder in case it’s gone to junk mail.
• 💥 Also, select the 3 horizontal bars, at the very top of the menu screen - select log into My.Kaspersky account - the device needs to synchronize with the account - to pickup the license. 

& I answered your msg. 

Thank you🙏

Flood🐳

Hello @AnteTina, 

Normally, the e-mail message with the activation code is delivered within an hour.

If you’re still unable to find the email & if it’s not in the junk mail folder:  check & confirm the GooglePay transaction has been processed by the bank, if “yes”, contact Kaspersky Technical Support: 

Before contacting support, please make sure you have the following information available:

• The date of the purchase.
• Your full name.
• The e-mail address used for the purchase.
• Order number from the confirmation e-mail - if this is not available, that’s fine, just explain to Support. 

If we can assist please let us know?

Thank you🙏

Flood🐳

Resource:

What to do if you did not receive the activation code after buying a Kaspersky application

I get mail with codes from Kaspersky,thx god. And i activate already and syncronized with my phone. Thx a lot for your patience

 

Many regards

Hello @AnteTina, 

You’re most welcome☺ !

It’s wonderful news to read you’ve activated the license and the app is functioning as expected👏  

Thank you for letting us know👌

Flood🐳