Sign In issue with webpage caused by KIS 2021

[Hawkeye]

When I go to this Samsung webpage, https://www.samsung.com/au/support/your-service/main to check my products I have a problem signing in.

When I select the blue Sign In at the top right of the screen, nothing happens.

I have tried using Edge, Firefox and Chrome but none of them work.

So I disabled KIS 2021 and I can now sign in without any problems using all 3 browers and if I enable KIS 2021 again, then the Sign In problem comes back.

I assume that it is an issue with KIS 2021 and needs to be fixed ASAP.

Thanks.

[andrew75]

@Hawkeye, please provide the exact version number of Kaspersky Internet Security - https://support.kaspersky.com/common/diagnostics/1690#block1

[Hawkeye]

I am running version 21.1.15.500(c)

[andrew75]

@Hawkeye, update to the latest version (21.2.16.590) and check the problem - https://www.kaspersky.com/downloads/thank-you/internet-security#download

[Hawkeye]

I have downloaded the .exe file so is it as simple as running it and following the prompts or are there other things to do before running it?

[andrew75]

@Hawkeye, Everything is correct. You need to run the file and follow the prompts.

[Hawkeye]

All updated but the problem is still there.

 

The update did fix a problem I had with signing into YouTube though.

[Flood and Flood's wife]

Hello @Hawkeye,

Also, version 21.2.16.590(a), our tests:

 

Thank you🙏

Flood🐳 +🐋

[Hawkeye]

My KIS version doesn’t have the (a) after the 590!

[Flood and Flood's wife]

Hello @Hawkeye, 

You’re welcome!

Patch (a). 

After clean installing  21.2.16.590:

1. Was the device rebooted, using Shutdown, not Restart? 
2. Has a manual Database update been run? 

Thank you🙏

Flood🐳 +🐋

[Hawkeye]

It was rebooted using Restart because that’s what the update asked for.

A manual database update has been run twice.

[Hawkeye]

I decided to restart again and when it came up the version number had changed to 21.2.16.590(a).

I then tried to sign in to the account but it still failed so I then shutdown.

When I rebooted, I tried to sign in and this time everything worked okay, on all browsers.

So thanks andrew75 and Flood and Flood's wife for your help.

You guys really are good.

 

Many thanks.

[Flood and Flood's wife]

Hello @Hawkeye, 

You’re most welcome☺ !

We’re delighted the issue is fixed🤸 , thanks for letting us know👌

Just as additional information, the Youtube issue you mentioned, was a known bug, Kaspersky fixed in v21.2.16.590. 

Thank you🙏

Flood🐳+🐋