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Kaspersky Protection extension greyed out in new Edge Chromium


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I installed the Kaspersky Protection extension on the new Edge browser (Version 83.0.478.58 (Official build) (64-bit)) under Windows 10, and enabled it in the extensions page, but it remains stubbornly greyed out. 

If I click on it, it displays this unhelpful image:

I don’t see any settings in Kaspersky Internet Security for the extension, so any ideas what the problem is?

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Hello @Dave Lorde,

Welcome!

  1. Was the Kaspersky protection extension installed from the Chrome web store
  2. In the Edge Chromium browser - is this the KPE Chrome url?

Please let us know?

Thank you🙏

Flood🐳

Resources:

How to install the extension in Edge based on Chromium

How to enable the extension in Edge based on Chromium

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  1. Was the Kaspersky protection extension installed from the Chrome web store
  2. In the Edge Chromium browser - is this the KPE Chrome url?

Hi @FLOOD,

Thanks for the speedy response -

 

  1.  Yes, the extension was installed from the Google Chrome web store
  2.  Yes, that was the URL from which it was installed.
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Hello @Dave Lorde,

You’re most welcome!

  • To troubleshoot we’ve uninstalled & reinstalled KPE, a number of times, very soon after selecting Add to Chrome, the Kaspersky green icon appears, there’s possibly an issue with the Edge install or KIS🤔

🅰

Please check:

  1. What setting is edge://settings/privacy - Tracking prevention 
  2. Edge Chromium version, should be: 83.0.478.61 (Official build) (64-bit) ?
  3. Kaspersky Protection extension version, should be: 30.390.42.0 Updated June 29, 2020 ?
  4. KIS version & patch, should be 20.0.14.1085(k) ?
  5. Windows is updated with all updates showing a Successfully applied status?

🅱

  1. Create a System restore point. 
  2. Copy C:\Users\**YOURNAME**\AppData\Local\MicrosoftEdge\User to the desktop.
  3. Edge Chromium → select Reset settings - Restore settings to their default values →  edge://settings/reset
  4. Open KIS, select ⚙Settings, select Manage settings, select Export settings - save the configuration file, select Restore settings.
  5. Shutdown computer using full Shutdown, not Restart, power on, login.
  6. Start KIS
  7. Run a KIS manual Database update - allow it to complete
  8. Start Edge Chromium
  9. Add KPE  - see video as a guide

Please let us know the outcome?

Link

Thank you🙏

Flood🐳

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Hi Flood,

 

That procedure seems to have fixed it - I re-enabled all the Edge extensions and restored all the tabs and Kaspersky Protection still works OK.

 

But I found that if I re-imported the old KIS configuration, the Kaspersky Protection extension stopped working again, so it seems to be a KIS setting that was stopping it working.

 

Thanks for your help.

Dave

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You should allow kis inject its js file to the network traffic first. Do you disable “Inject script into the network traffic to Interact with the product”?

I don’t recall disabling that setting. But if that was the problem, it would helpful for the extension to display a message to that effect instead of a cryptic image with no explanation.

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Hello @Dave Lorde,
You're most welcome☺ !

  • Thank you for taking the time to let us know the issue is resolved🙏 , we're delighted with the outcome🤸 . 
  1. Regarding disabling Inject script into web traffic to interact with web pages option, is enabled by default, and not one of the options commonly disabled, unless there’s been other issues → when you identified/reported "Kaspersky Protection extension greyed out in Edge Chromium", was the Kaspersky Protection extension working in:
  • Google Chrome browser?
  • Firefox browser?
  • IE browser? 

Please let us know?

Thank you🙏

Flood🐳

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  • 4 months later...

@Anton Mefodys it is 30.390.42.0 which is linked in FAQ. The one that you’ve linked seems to be working normally, thank you. I think it would be best to have some kind of button (Install/Reinstall) in KIS itself. If there are multiple possible versions, it should determine which one should be used in my particular case.

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@Simbiat hello!

What is the version of the extension?

Try this one: https://chrome.google.com/webstore/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm 

Please tell about the results.

Hello @Anton Mefodys

Thank you for the correct link👌

How to install the extension in Edge based on Chromium extension link redirects to https://chrome.google.com/webstore/detail/kaspersky-protection/elhpdacimkjpccooodognopfhbdgnpbk, Version 30.390.42.0, Updated June 29, 2020

 

 

Thank you🙏

Flood🐳+🐋

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