Hi, My laptop have been affected bu ransomware djvu virus. Pls help me

Hi Paul You can try Kaspersky free trial Ransomware Decryptor tool kit. https://noransom.kaspersky.com/ Thank you.

Hello Kardip, I tried all decryptor. It doesnot work. ransomwwre djvu .tocue is not decrypt. Oh I am really sad. All my file and my children photos have been encrypt. Pls help me

Hi @ Paul What version of Kaspersky Security do you have installed?

Hi Paul Have you tried Kaspersky Windows-Unlocker. https://support.kaspersky.com/us/8005 Please read blog how to do. https://www.kaspersky.com/blog/kaspersky-windowsunlocker-2/12275/ Thank you.

I am using Kaspersky Internet Security. My laptop is accessible but all file and photos extention have change to .tocue.

Hi Paul You best contact Kaspersky Support. https://my.kaspersky.com Read below URL. https://support.kaspersky.com/2870#block6 Thank you.

.tocue is a file extension used by Stop Djvu ransomware in order to encrypt victims data and blackmail them to pay money. Well, data decryption is useless as long as this threat is not completely removed from your PC. once the Ransomware is gone then you can recover your files by using data recovery tool. Therefore users should remove .tocue Ransomware as soon as it detected in your system

I format the windows and install it. But I kept all inffected files and photos in oen drive. Pls now hepl me. How can I decrypt my office file and my children photos.

Also and in addition to above comments from KarDip : https://id-ransomware.malwarehunterteam.com/index.php?lang=en_US

Hi Paul You need to contact Kaspersky Support. https://my.kaspersky.com/ We cannot fix this "djvu ransomware" detected on your Laptop here in the forum. Thank you.

Hi, 1. Hit the WIN Key + R 2. A Run window will appear. In it, write msconfig and then press Enter 3. A Configuration box shall appear. In it Choose the tab named Boot 4. Mark Safe Boot option and then go to Network under it to tick it too 5. Apply -> OK Show Hidden Files 1. Open My Computer/This PC 2. Windows 7

1. Click on Organize button
2. Select Folder and search options
3. Select the View tab
4. Go under Hidden files and folders and mark Show hidden files and folders option

3. Windows 8/ 10

1. Open View tab
2. Mark Hidden items option

4. Click Apply and then OK button Enter Windows Task Manager and Stop Malicious Processes 1. Hit the following key combination: CTRL+SHIFT+ESC 2. Get over to Processes 3. When you find suspicious process right click on it and select Open File Location 4. Go back to Task Manager and end the malicious process. Right click on it again and choose End Process 5. Next, you should go folder where the malicious file is located and delete it Repair Windows Registry 1. Again type simultaneously the WIN Key + R key combination 2. In the box, write regedit and hit Enter 3. Type the CTRL+ F and then write the malicious name in the search type field to locate the malicious executable For detailed info read this amazing tutorial //Mod edit: del God knows what external tutorial link.

Hi, 1. Hit the WIN Key + R 2. A Run window will appear. In it, write msconfig and then press Enter 3. A Configuration box shall appear. In it Choose the tab named Boot 4. Mark Safe Boot option and then go to Network under it to tick it too 5. Apply -> OK Show Hidden Files 1. Open My Computer/This PC 2. Windows 7

1. Click on Organize button
2. Select Folder and search options
3. Select the View tab
4. Go under Hidden files and folders and mark Show hidden files and folders option

3. Windows 8/ 10

1. Open View tab
2. Mark Hidden items option

4. Click Apply and then OK button Enter Windows Task Manager and Stop Malicious Processes 1. Hit the following key combination: CTRL+SHIFT+ESC 2. Get over to Processes 3. When you find suspicious process right click on it and select Open File Location 4. Go back to Task Manager and end the malicious process. Right click on it again and choose End Process 5. Next, you should go folder where the malicious file is located and delete it Repair Windows Registry 1. Again type simultaneously the WIN Key + R key combination 2. In the box, write regedit and hit Enter 3. Type the CTRL+ F and then write the malicious name in the search type field to locate the malicious executable For detailed info read this amazing tutorial //Mod edit: del God knows what external tutorial link.Hi, 1. Hit the WIN Key + R 2. A Run window will appear. In it, write msconfig and then press Enter 3. A Configuration box shall appear. In it Choose the tab named Boot 4. Mark Safe Boot option and then go to Network under it to tick it too 5. Apply -> OK Show Hidden Files 1. Open My Computer/This PC 2. Windows 7

1. Click on Organize button
2. Select Folder and search options
3. Select the View tab
4. Go under Hidden files and folders and mark Show hidden files and folders option

3. Windows 8/ 10

1. Open View tab
2. Mark Hidden items option

4. Click Apply and then OK button Enter Windows Task Manager and Stop Malicious Processes 1. Hit the following key combination: CTRL+SHIFT+ESC 2. Get over to Processes 3. When you find suspicious process right click on it and select Open File Location 4. Go back to Task Manager and end the malicious process. Right click on it again and choose End Process 5. Next, you should go folder where the malicious file is located and delete it Repair Windows Registry 1. Again type simultaneously the WIN Key + R key combination 2. In the box, write regedit and hit Enter 3. Type the CTRL+ F and then write the malicious name in the search type field to locate the malicious executable For detailed info read this amazing tutorial //Mod edit: del God knows what external tutorial link.

Mod edit: same as above. Topic closed, to prevent external blog link spam. If anyone else has this issue, please open a new topic for yourself.