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Hello @LiamA, Welcome! Nexway is an e-commerce partner of Kaspersky's, read: How to identify the e-commerce partner from whom you purchased a solution. First - the email is genuine, do not worry, Application Version: 21.16.6.467 - is from Kaspersky's *new* software range, so perhaps (you) now have Kaspersky Standard, however did you originally have a subscription for Kaspersky Internet Security (KIS)? Look in (your) MyKaspersky account, Subscriptions tab: https://my.kaspersky.com/MyLicenses#/portal/pages/licenses -> IF there's a KIS subscription, it may still have *Renewal* turned ON - that needs to be turned OFF, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include the email & a *detailed history*. (IF you have previously purchased KIS) Support may request: Email you used to purchase KIS Date of purchase Note: there is a process for contacting Nexway, don't bother with it, (ioo) it's messy, Kaspersky Customer Service - should be able to assist. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Window Version: Windows 10 Application Version: 21.16.6.467 I kept receiving this email from kaspersky@nexway and wondered if it was a scam. What should I do with it? This is my first time posting in this forum. Thank you! Liam

Hello @Avet42, Thank you for posting back, the information & apologies for the delay; we've been testing the issue, with iOS phones, not iPad, we don't believe that would change the outcome, at this stage we're unable to replicate the issue, so we have a few more questions please: Which age template has been configured for your son please? In the Apple Family Sharing, (for child) which options are enabled please? We're not concerned about: Ask to Buy & or Apple Cash. Also, have any KSK device use monitoring options been configured - IF 'yes' - may we have a full-screen-screen-print of the schedule please - please hide any personal information *before* sharing the image(s). Please post back? Thank you🙏 Flood🐳+🐋

Hello @katratrabot, Welcome back! *Read before you create a new topic! by Danila T. * The Kaspersky Standard, Opera VPN issue was discussed in (your) other topic which (you've) not replied to: opera vpn not working Kaspersky Standard. KIS only has Kaspersky Free VPN, read: About versions of Kaspersky VPN Secure Connection - so perhaps (you) had a separate Kaspersky Premium VPN subscription at the same time as the KIS subscription OR maybe just the Kaspersky Free VPN? It's not possible to know from the information (you've) provided. Kaspersky's VPN *engine* across Free / Premium - is the same - the difference comes in the features available -> Free = VPN data is limited to 200mb/daily, 300mb if subscriber makes a one-time-connection to (their) MyKaspersky account; remote-virtual-servers selected automatically, no Supported streaming services & what's available in the Unlimited list below is *not* available in the Free version. Unlimited: Unlimited daily amount of secure traffic on each device (except when traffic is limited by your Internet service provider). Subscriber can select a location of VPN server. Subscriber can establish a secure connection through the fastest server. Subscriber can configure the Kill Switch feature to cut your Internet connection entirely if your VPN connection drops, ensuring your data is never exposed to unprotected internet access. Subscriber can configure enabling a VPN connection for selected applications only (split tunneling). Subscriber can use the Double VPN feature to change your IP address twice, which provides an extra layer of encryption. Subscriber can configure a custom DNS over HTTPS server to benefit from features of your DNS provider. The Unlimited version of Kaspersky VPN Secure Connection must be connected to My Kaspersky With a Kaspersky Premium & Kaspersky Unlimited VPN, we do a *lot* of YouTube recording, editing & communicating on platforms related to content, with no speed / performance issues - if there were we could not do our work -> *however* you need to compare apples with apples - our network, hardware, software, other applications, environment etc., & yours - are they the same? Bet they aren't! We *always* recommend *testing* any Kaspersky software before investing - see if Kaspersky Plus OR Kaspersky Premium Trial are available is your location & try before you buy! More reading: How your subscription works What is the purpose of Kaspersky VPN Secure Connection About VPN limitations Any issues or concerns please post back? Thank you🙏 Flood🐳+🐋

Finally got it working again. Thank you for the reply.

With Kaspersky Internet Security no longer available would mean having to upgrade to Kaspersky Standard, Plus or Premium.I tried out kaspersky standard but found out that it blocked opera vpn from working when opera vpn was activated.No websites could open up unless opera vpn disabled.I'm currently on KIS with few days left on my license.I hated vpn that came with KIS as it would slow down internet browsing.I saw that Kaspersky plus & premium have super fast VPN.I would like to know if anyone who's using vpn plus & premium are getting good browsing speeds when in use or does super fast vpn slow down browsing speeds as well.If it doesn't then I would use kaspersky super fast vpn & not have to use opera vpn.Opera vpn doesn't slow down browsing speeds like youtube in particular.Kaspersky VPN on KIS does slow down speeds very much when using youtube.It's makes watching youtube rather frustrating.Users using VPN super fast would be the best people to provide proof as to how good this feature is.

А если отключить проверку защищенных соединений (Настройка - Настройки сети - Не проверять защищенные соединения), игра будет работать?

Здравствуйте! Kaspersky Total Security блокирует игру Last Epoch (ошибка Le-52). При отключении антивируса игра запускается и нормально функционирует. Добавление екзешника игры и самой папки с игрой в исключение не помогло. Как можно настроить антивирус, что бы он не блокировал запуск игры?

Numéro de ticket en date du 11 Mai INC000016490634 ticket auquel personne n'a répondu ! J'ai remis le couvert aujourd'hui et j'ai donc un nouvel INC INC000016508619 Cordialement, NB: autant dire que dans la console de K Premium j'ai exclu le programme incriminé de toute analyse ou "furetage" de K et vidé intégralement la quarantaine. Commence à faire un peu longuet la plaisanterie

Здравствуйте! что стандарт, что фрее сайты очень долго погружаются или вообще не открываются 😞 Из антивируса вышел = все сайты летают. пр: php.net для учебы -> истекло время ожидание. WIN 7 ->firefox

Поставил 11 винду вместо 10-использовал чистую установку. Ну и поставился 17 Премиум. Псифончик работает-"запрещённые" роспозором сайты открываются- например, сайт библиотеки ФЛИБУСТА

Thank you for the swift response and attention to our issue.

@Nico5934 Pouvez-vous poster votre référence INC svp.

Российская Федерация, Москва (Самый быстрый сервер).

Olá, eu tenho uma assinatura ativa que vence daqui a 150 dias, se eu comprar outro produto e ativar o código em minha conta essa assinatura vai acumular com a que já tenho?

Faux positif signalé le 11 Mai................... toujours pas corrigé chez K!!! Bravo les softeux! 😡

Ok thanks

Hello! This is known issue, we are waiting for fix.

hello! Sorry, but I cannot answer this particular question. I know only that it's not "unnecessary", and it was added on purpose. I don't know which feature or fix caused it.

Добрый день! К сожалению, по предоставленным трейсам коллегам не удалось найти причин такого поведения. Если вдруг ситуация повторится, пожалуйста пришлите новые трейсы для анализа. Как мы поняли, у вас был сценарий обновления 21.17 на 21.18 ? Мы несколько раз его проходили. но на тестовых стендах проблем не встретили.

Hello @xpgx1, Welcome! We're pleased the solution worked, thank you for taking the time to update the Community! There's actually two fixes, the one you used OR: KIS is from Kaspersky's *old* software range, IF the issue repeats OR if (you) wish to do so now, (you) can upgrade to Kaspersky Standard, from Kaspersky's *new* software range, the upgrade is free, please read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. ; Kaspersky Standard can be downloaded from here: https://www.kaspersky.com/downloads#update-product. Any issues or concerns, please post back? Thank you🙏 Flood🐳+🐋

@MXFrank1986 ↓ From Kaspersky Virus Lab ↓

А как это сделать на KSC? С KES понятно

Обратитесь в техподдержку.

Добрый день! Вы можете воспроизвести еще раз? - сможете еще проверить на разных странах? - если воспроизведется, укажите пожалуйста конкретные страны, на которых не сработало. спасибо!